Medical Assistant Customer Service
Resume:
SAADYA HAYAT, CMA
Portage, MI *******@*******.***
US Permanent Resident 269- 779-5924
CERTIFIED MEDICAL ASSISTANT
Allied Healthcare Paraprofessional
CMA (American Association of Medical Assistants) with experience in Family Medicine, Psychiatry and Orthopedics. Trained on the job as a Transcranial Magnetic Stimulator (TMS) Coordinator; an FDA cleared, non-invasive treatment for Major Depressive Disorder (MDD). A key communicator between physician and patients at Bronson Healthcare Midwest Orthopedics, Trauma Foot & Ankle. Worked as a Contract Employee at Bronson HCMW.
Previously a Caretaker for a minor and a House Manager for a busy family in the healthcare field. My work included collaboration with my employer and with minor’s teachers in the growth and intellectual development of the child.
Most recent position is Front Desk Coordinator/Supervisor and TMS Clinical Operator at a private practice in Mental Health.
I have acquired a broad range of skills in the healthcare field in a variety of roles from care taker, customer service representative, and clinical support staff and continue to grow as a professional.
SKILLS SUMMARY
Medical Office Administration, Medical Receptionist and Coordinator
Epic, Module MD 1 & Practice Fusion EMR software
Insurance, Scheduling, and Screening clients
Medical Records & HIPAA
Meaningful use of EHR/EMR
Customer Service/Hospitality
Medical Terminology
TMS Clinical Operator
Medical Transcription (MT), Vital Signs, Rooming patients, Clinical data entry
Interpersonal Communication
Life Insurance Field Underwriter
Filing, Documenting, Bookkeeping, and Records Maintenance
Stocking and Maintaining Supplies
Patient Education
ESL Teacher for Business English
Spoken languages Dari/Farsi, Pashtu, and Urdu
RESUME, SAADYA HAYAT
EDUCATION
Associate of Science Certified Medical Assistant (CMA, #2455289, AAMA) 2013 PA, USA
Bachelors in Law (University of Peshawar) 1991 Pakistan
ESL Teacher training (Oxford Business English) 2015 Global-English
TMS Coordinator 2013 Neuronetics
Insurance Field Underwriter 2018 State of MI
PROFESSIONAL EXPERIENCE
Caretaker/Medical Assistant/House Manager 2015-2016
CMA, Healthcare Midwest at Bronson Methodist Hospital, Kalamazoo, MI
Epic user
Orthopedics, Bone and Joint terminology
Rooming patients, ordering XRays, Casting, and providing patient education
CMA, Receptionist and TMS Coordinator at Premier Neuropsychiatry, Portage, MI 2013-2014
Acted as liaison between Psychiatrist and patients
Acquired specialized skills from Neuronetics
Consistently maintained quality of patient care, handled patient inquiries
on a daily basis and updated relevant information according to institution
standards and policies
Ensured compliance according to HIPAA and followed OSHA regulations
Completed all aspects of job requirement such as using best scheduling
methods, insurance authorizations, referrals, and patient education
Teacher, Shamrock Montessori, Portage, MI 1998-2013
Worked at a local Montessori as a teacher and trainer. Participated in
school events, fund raisers, and opening and closing of school as a
Substitute Teacher for the Director
Internship at Kalamazoo Valley Family Practice, Whites Road, Kalamazoo, MI 2012
Responsible for documenting patient information, vital signs, stocking
examination rooms, lab tests, filing and referrals under Physician supervision
Interpreter (Volunteer) United Methodist Church, Portage, MI 2003-2004
Volunteered at United Methodist Church as an Interpreter for an Afghan
family using my Dari/Farsi skills
References available upon request
Contact this candidate