Customer Service Social Media
Resume:
Olivia Gibson
******.****@*****.***
https://www.linkedin.com/in/olivia-gibson/
SUMMARY
Motivated individual willing to take on challenges and leadership roles. Experience in team management, training and mentoring employees, and proven willingness to grow and take on additional responsibilities. Customer service experience and strong customer focus. Experience with Marketing projects and customer survey administration. Completed Bachelor of Science Degree in Business Administration with a concentration in Marketing at California State University, Sacramento.
Strong customer focus and customer service experience
Excellent organization and project management skills
Proficient with Office Suite (PowerPoint, Word, Excel) and social media tools
Ability to successfully work independently and in a fast paced environment
Strong written and verbal communication skills
EXPERIENCE
Starbucks, Roseville, CA - Barista
September 2016- Present
Responsible for ensuring an excellent customer experience and maintaining a clean and organized work space while providing quality beverages for customers. Ensures compliance with health, safety and sanitation guidelines to ensure safety for coworkers and customers. Provides a positive team environment and steps in to any role to help ensure overall success. Continually working to gain new skills and take on broader roles.
●Barista Trainer – Completed training and took on lead role to train other Baristas
P.F Chang’s China Bistro Inc., Roseville, CA - Hostess
September 2017- Present
Welcoming and engaging guests to ensure a positive customer experience. Maintaining strong organization and cleanliness of station and providing support to hospitality team members to create a positive dining experience.
●Certified Trainer – Completed certification and responsible for training other employees
●Received Recognition Award: Hospitality Warrior of the Month- March 2018
Camp Okizu, Novato, CA - Administrative Staff
July 2012- Present
Responsible for counseling and leading camp participants while providing emotional support and demonstrating role model behavior to create a positive camp experience. Demonstrated strong time management skills, flexibility, and strong communication and teamwork with co-counselors.
●Took on leadership roles such as; Program Director, Arts and Crafts Director, Unit Leader, Archery Director, and Fishing Director; Provided suggestions for further camp improvement
●Attended the American Camp Association Leadership Conference as chosen representative
Roseville Girls’ Softball, Roseville, CA - Assistant Umpire in Chief
February 2007- May 2017
Responsible for officiating softball games and overseeing softball fields and games to ensure safety and to ensure umpires are utilizing appropriate skills and training. Took on additional leadership responsibilities as a Senior Umpire to help conduct and lead training sessions and mentor new umpires.
●Received two promotions in addition to written and verbal praise of skills and contributions
●Completed two years of training at National Umpire School to enhance skills
EDUCATION
California State University, Sacramento- Bachelor of Science, Business Administration, Marketing Concentration
May 2017
Sierra College, Rocklin, CA- Associate Degree, Business Administration
December 2014
Sierra College, Rocklin, CA- Associate Degree, Behavioral Science
December 2014
PROJECT EXPERIENCE
Consumer Behavior Research Study
Senior project for specific consumer behavior problems in Marketing; mentored by Professor Jesse Catlin. Conducted a survey to general population of Sacramento State students and analyzed the results with written findings and recommendations in a research paper that also included supporting evidence.
Analysis of Local Business
Worked with classmates to create a situational analysis for a local business in the greater Sacramento area which included: a promotional mix, SWOT analysis, identifying a target market, along with suggesting solutions and recommendations to the business. Presented findings and recommendations to the owner of the local business.
FIFA PR Plan
Worked with a team of classmates to successfully create a mock PR Plan for FIFA. Topics included: stakeholder analysis, SWOT analysis, developing PR strategies and tactics, identifying issues and creating recommendations to address issues, and creating metrics to measure the success of the plan.
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