Customer Service Home Health

VANESSA RENE THOMAS

**** ********* *** ****** **** Lauderdale, Florida 33311

954-***-**** ********@*****.***

Front Desk / Receptionist

Self-directed, motivated Professional with over 15 years of experience in the medical support and operations sector. Proven ability to engage patients, secure demographic and financial information and comply with all HIPAA requirements.

Professional Strengths

* Customer Service * Active Listening * Organizational Skills

* Time Management * Communication * Team Player

* Problem Solving * Collaboration * Detail-Oriented Professional Experience

HOME HEALTH AIDE September 2015 – present

Advocate Home Care, Lauderhill, Florida

Assume the role of friend, confidant, advocate and more for patients under my care. Support the client health and independence in lieu of friends and family by assisting with daily routines.

• Improved activity level from 20% to 32% over the past three quarters.

• Reduced attrition and avoided bi-monthly turnover over the past 9 months. HOME HEALTH AIDE September 2014 – July 2015

Value Care at Home, Tamarac Florida

Provided hands on help that ensured personal dignity in order to make things easier for clients. Worked with patient to ensure appointments are kept while multitasking other priorities.

• Consistently recognized for 100% support with zero patient complaints.

• Successfully managed medication which resulted in 50% reduction of pill dependency. SALES ASSOCIATE October 2010 – September 2014

Motherhood Maternity, Coral Springs, Florida

Answered customer phone inquiries and in person questions in a timely and professional manner. Generated revenue by actively listening to Moms2Be requests and suggested solutions. Resolved complaints and collaborated to ensure customer loyalty.

• Awarded Employee of the month 3 times as a result of superior performance.

• Received 18 “thank you” notes/letters from satisfied customers during my tenure. MEDICAL COLLECTOR/CUSTOMER SERVICE June 2000 – May 2006 Nations Healthcare, Deerfield Beach, Florida

Verified patient eligibility and resubmitted claims for payment within guidelines. Worked with patients, physicians and insurance companies to explain explanation of benefits (EOB) and resolve authorization and/or certification inconsistencies.

• Generated monthly above average revenue that resulted in a 15%-20% bonus.

• Received quality compliance recognition for achieving 100% regulatory quality EDUCATION

Career City (City College), Fort Lauderdale, Florida Certified Nursing Assistant

Contact this candidate