Customer Service Manager
Resume:
CHRISTIAN C. ESPENIDA
#*** **** *** **. ******** Rd.
Brgy. Sun Valley, Parañaque City
Email: **************@*****.***
Contact no. ph +639*********/ ksa +966*********
Desired Position: Food Service Supervisor
OBJECTIVE:
Looking for a position that fits my knowledge, ability and skills for the advancement of the company.
Setting goal to be a fast efficient worker while building harmonious affiliation with co-workers.
WORK EXPERIENCE:
ALTHAWAQH FOOD COMPANY
ASST. STORE MANAGER CHICK N DIP / MR. FRIES RESTAURANT
Al Khobar, Kingdom of Saudi Arabia
September 11, 2015 up to Present
DUTIES AND RESPONSIBILITIES
Store Set-up
Sales Forecasting
Ordering & Purchasing of Store Stocks
Managing Store & Handling Team Members
Build Good Customer Service relationship
Attend / Entertain customer Queries, Comments and Complaints
Scheduling & assigning Store personnel
Cashiering functions & Securing Customer’s Payments
Process Start of Day and End of Day Applications
ALFAMART TRADING PHILIPPINES INC.
STORE SET-UP SUPERVISOR/ STORE SUPERVISOR
Alfamart Imus Cavite, Philippines
September 21, 2014 up to Aug Nationality: Filipino ust 25, 2015
DUTIES AND RESPONSIBILITIES
Set-up new Stores
Build Good Customer Service relationship
Attend / Entertain customer Queries, Comments and Complaints
Supervise Store & Handling Cashiers
Plotting and Scheduling Store personnel
Cashiering functions & Securing Customer’s Payments
Closing transactions
Troubleshooting POS Machine and Application’s Error
Process Start of Day and End of Day Applications
SUPER SHOPPING MARKET INC.
Customer Service Assistant / IT Function
SM Hypermarket Adriatico Manila, Philippines
June 2010 up to Sept 20, 2014
Customer Service Assistant / IT Function
SM Hypermarket Las Piñas, Philippines
October 2009 – May 2010
DUTIES AND RESPONSIBILITIES
Build Good Customer Service relationship
Attend / Entertain customer Queries, Comments and Complaints
Supervise / Handle Cashiers and Baggers
Plotting and Scheduling Front-end personnel
Cashiering functions and Securing Customer’s Payments
Closing transactions
Troubleshooting POS Machine and Application’s Error
Process Start of Day and End of Day Applications
Inventory Assistant / Sales Clerk SM Hypermarket
Sucat SM Center, Sucat Parañaque City
March 2005 – September 2009
DUTIES AND RESPONSIBILITIES
Build Good Customer Service relationship
Monitoring Stocks
Handling Inventory
Ordering f Stocks
Selling of Items
Processing Items for return to Vendor
Conduct Physical inventory of stocks Versus System inventory
Plotting and Scheduling Merchandisers personnel
OTHER EXPERIENCE:
Front-end Set-up ( Newly Opened Store)
Set-up Check-out Counters
Trained new hired Cahiers and Baggers
Configure peripherals
Installation of programs / applications
Setting Outlook Email Account
Knowledge on Applications
SAP – Systems Applications and Products
MMS – Merchandise Management System
JPMA & TP Linux (POS Application
Jollibee Harrison Plaza
Service crew
Harrison Plaza Mabini st., Manila
June 2004 – November 2004
Jollibee Robinson’s Place Manila
Service crew
Robinson’s Place Manila Ermita, Manila, Philippines
June 2003 – November 2003
Jollibee Merville
Service crew
Merville, Pasay City, Philippines September
2002 – March 2003
DUTIES AND RESPONSIBILITIES
Build Good Customer Service relationship
Front-line to Customer
Greets Customer and attend to their needs
Maintain Cleanliness of the Area
Advance Order Taking
Cook Standard Foods
Monitor temperature of cooked and un-cooked foods
Follow Holding Time
Proper Garnishing of finished products
Cleaning and sanitizing of Utensils
SEMINARS ATTENDED:
CUSTOMER SERVICE MANAGEMENT SYSTEM – Super Shopping Market Inc. Cashier Operations and Training Course – Super Shopping Market Inc.
EDUCATIONAL BACKGROUND:
TECHNOLOGICAL UNIVERSITY OF THE PHIL. – TAGUIG
Computer Engineering Technology
2001 – 2002
PASAY CITY SOUTH HIGH SCHOOL
Villamor Air base, Pasay City
1996 – 2000
PERSONAL INFORMATION
Date of Birth : December 03, 1983 Age : 34 years old Sex : Male Nationality : Filipino Civil Status : Married Religion : Catholic Height : 5’6 Weight : 64 kl.
CHARACTER REFERENCE:
FLORDELIZA V. VARGAS
Asst. OPC Manager Super Shopping Market Inc.
Contact no. : 092*-*******
MARICHEL T. PASCUA OPC MANAGER
Super Shopping Market Inc.
Contact no. : 093*-*******
PERLITA CABAJES
MBU Manager Super Shopping Market Inc.
Contact no. 092*-*******
I hereby certify that the above information’s are true & correct.
Christian C. Espenida
Applicant
Contact this candidate