Manager Project
Resume:
Ryan Waga, MHA, LBBP, PMP
********@*****.*** 843-***-**** Raleigh, NC linkedin.com/in/ryanwaga
Project Management Healthcare Management IT
Project Management Experience: 10+ Years
IT Experience: 10+ Years with Hardware, Software and Procurement
Outside Sales and Consulting: 10+ Years
Master of Health Administration (MHA), and two Bachelor degrees
Certified Project Management Professional (PMP)
Six Sigma Lean Black Belt Professional (LBBP)
Software Knowledge: Microsoft Office, Visio, PPT, Cerner, SharePoint, Project Management and CRM’s
Gallup Strengthsfinder: Achiever, Strategic, Competition, Communication and Ideation
Areas of Expertise
Strategic Planning
Work Flow Analysis
Process Improvement / Process Mapping
Relationship Management
Business Management & Development
Project and Change Management
Education, Publications, Certification & Professional Associations
Medical University of South Carolina, Charleston, SC
Master of Health Administration (MHA).
Publications: Advanced Practice Task Force Report for Physicians Group (UMA) and hospitalists (MUHA).
University of North Carolina, Charlotte, NC
Bachelor of Arts (BA) & Bachelor of Science (BS)
Certifications: Certified Project Manager Professional (PMP)
Certified Six Sigma Lean Black Belt Professional (LBBP)
Certified Kaizen Facilitator (CKF)
Certified Professional in Healthcare Quality (CPHQ)
Member: American College of Healthcare Executives (ACHE), Healthcare Financial Management Association (HFMA), Health Information and Management System Society (HIMSS), Project Management Institute (PMI).
Professional Profile
Blue Cross Blue Shield of NC Raleigh, NC 2/2018 – 6/2018
(4 Month Contract)
Business Process Consultant
Collaborated on multiple projects including new product offerings, internal strategic objectives, and annual
refresh product updates.
Followed PMI Methodologies for projects.
Headed project meetings with multiple department.
Created Business Impact Analysis, Business Readiness Plan and FMEA
Visio Process Mapping
Risk Analysis and Management
Collaborated with multiple departments and outside sources.
SharePoint experience for team collaboration and document repository
Process improved multiple work flow efficiencies through Six Sigma Methodologies.
Ryan Waga, MHA, LBBP, PMP
Vetfriends.com Charlotte, NC 10/2013 – 10/2017
Project Manager
Led the rapid expansion of this service, which supports 1.9M veterans and 10,000 military units.
Drove multiple projects including business expansion, strategic alliances, sales and marketing operations.
Followed PMI Methodologies for projects.
Headed project meetings with multiple department.
Process Mapping
Risk Analysis and Management
Brought VAratings.com website from idea to fruition by managing all aspect of project end to end.
Collaborated with multiple departments and outside sources.
Integrated a 2600 location VA directory database.
Planned and tested website layout and its functionability.
Process improved multiple work flow efficiencies through Six Sigma Methodologies.
Assisted with Google Analytics.
Surpassed expectations in marketing channel sales with a 100% growth for 2017.
Medical University of South Carolina & 08/2011 – 10/2013
Roper St. Francis Hospital, Charleston, SC
Project Manager / Healthcare Administrator Intern
Led numerous projects – including a cross-functional 7- team project. Project focus: increase revenues, improve patient flow, expand doctor access, decrease new patient lag time, improve patient admission process, create standardized quality practices, strengthen patient care, streamline data gathering. Cerner EHR experience.
Collaborated on Six Sigma Projects.
Analyzed and improved workflow processes for multiple departments.
Recovered 23% of a $6M loss from patient chemo treatments.
Increased new patient appointments by 1800 for Cardiology.
Decreased new patient lag time 42% for Neurology.
Created improved workflow efficiencies for the Health Information Management (HIM) department.
Process Mapping
Risk Analysis and Management
SharePoint experience for team collaboration and document repository
Reduced time required for patient record input.
Engineered a new employee performance tracking system.
Allstate Insurance 06/2008 – 08/2011
Workplace Division, Atlanta, GA & Charleston, SC
Sales / Insurance Benefit Specialist
Business Development and Marketing.
Sold $30M in life insurance.
Expanded sales 27% annually.
Led new product training and enrollment events.
Hired and trained new associates.
Products: Major Medical, Medicare, Long & Short-term Care, Life, Disability.
Business Development, Territory Management, Client Relations, Sales Cycle Management, Market Analysis, Needs Assessment, Presentations, Product Marketing, Logistics, Procurement / Product & Service Sourcing, Vendor Relations, Scheduling, Budgeting, Financial Analysis, Strategic Planning, Consulting, Project Management, Work Flow Analysis Studies, Contract Negotiations, Change Management, Team Leadership, Policy Development, Process Improvement, Recruiting, Training, Needs Assessment IT Infrastructure / Design, IT Strategy
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