Manager Customer Service

Thaddeus J. Williams

**** ******* **. ** ****, Tx. 79935 mobile # 915 691

3821

JOB OBJECTIVE: To obtain a position fully utilizing my work experience, skills and education in a

challenging work environment.

SUMMARY OF QUALIFICATION:

I have managerial and supervisory experience in Administration, Human

resources, Budgeting, Purchasing, Planning, Marketing, Quality assurance, Problem solving and

Resolution, Organizational and Customer Service skills. I am a highly motivated self starting,

responsible individual.

EMPLOYMENT HISTORY:

08/1995 06/23/2018 TACO BELL INC.

EL PASO, TEXAS

Position: RGM,

My job duties consisted of being responsible for providing daily direction, and

management of the restaurant, interviewing, screening, hiring, training, supervising and ensuring the

development of team. Completing work schedules and evaluating up to 30 employees to include 1

assistant manager. Responsible for opening and closing of restaurant, preparing annual budget, P&L

reporting, vendors trending relations, ordering, inventory control,ensuring safety and security, made

daily bank deposits, complied with quality food preparations and proper food storage. Enforced

regulatory company policies, analyze sales, labor, inventory and controllables on a continual basis,

taken corrective actions to meet margin/sales growth targets. I was accountable for timekeeping,

doing payroll, identifying staff development needs and performing as the principle trainer for

personnel. I would create, maintain and update personal files as well as made sure to maintain fast,

world class operations by always passings all C.O.R.E. audits and ensuring customer satisfaction is

of the utmost importance..

CERTIFICATIONS / SKILLS:

* Servsafe Manager Cert. #

* computer literate: windows, excel, word, power point.

Contact this candidate