Information Customer Service

LISA HALL GAUTREAUX

***** ******** ** ********, ** 70737

****.****.*********@*****.*** 225-***-****

Filing, Microsoft, excel, word perfect, spread sheets, payroll, multi phones, accounts payable/receivable, collections, ordering and place orders for customers, customer service training, document control, building packages, management skills, health benefit

C B & I

Baton Rouge La

04/2016-02/2018

Administrative HR & Recruiting

Bruce Harp/Stephenie Ransonet

Perform varied and diverse duties specific to Hiring, and Onboarding/Processing procedures. These functions require knowledge of recruiting management system (Taleo), accessing national certification data bases such as NCCER, NCCO and Test.com. All performed with a customer focus, professionalism and confidentiality.

RESPONSIBILITIES

•Preparation work in Taleo for New Hires to accept offers

•Preparation work in PeopleSoft

•Confirmed Craft Certifications by accessing national certification databases

•Create and Extend Job offers in Taleo for New Hires

•Escort Craft New Hires onto jobsite

•Assist New Hires in completing Physical Health Questionnaire

•Support drug testing procedures

•Proctor Craft Tests

•Update Craft scores in Taleo

•Updated Craft Journeyman levels to reflect scores and certifications

•Assist individuals with accepting offers and on boarding tasks

•Give job specific information to Craft New Hires

•Present HR Benefits information to New Hire

•Verifies I-9 documentation

•I also help craftsmen set up their benefits.

•Worked with employees to resolves benefit issues

•Review New Hire packets

•Attend site stand down meetings

•Build relationships with Craft workers through visits to lunch tent and making myself available for any questions.

Louisiana Department of Ag & Forestry

Baton Rouge La.

03/93-03/2016

Program Administrative

Tyrone Dudley

Place of Business Permit

Previously permitted: Cross reference all newly sent information on POB permit application, update and delete all information into online system, search for insurance and bond papers then flag for printing. If all information is not up-to-date it goes in pending file.

New Permittee: Search database to make sure not in database, then input all information, make folder, search for insurance and bond papers, pull from inactive or from present employer to enter all information and flag for printing. If all information is not up-to-date it goes in pending file.

Register Technicians for test

Previously registered: When application comes in, with picture, check to make sure they are not in system, if in system pull folder and update all information and schedule for next testing date. Then create letter and mail to POB. Create and email test roster to each district.

New Applicant: When application comes in, with picture, check to make sure they are not in system. Input all information, scan picture to file, make folder, schedule for next testing date, create letter and mail to POB. Create and email test roster to each district.

Give the test to technicians

Reserve auditorium if more than 10 testers, less than 10 use AES testing room.

Grade and send out technician cards

Double check and update all information from exam cover letter, grade test, and put grade in system. If passed flag for printing, if failed create letter letting POB know tech failed. If tech did not show send letter to POB stating no show.

Letters to companies to let them know when and where the test will be given

Letter to the companies if the technician that was registered to test didn't show up or if they fail

Enter the recertification for meetings

Approve and notify Laura and appropriate district.

Refund and underpays for both place of business and monthly reports

M & F will send notifying shortage or overage. Either cases look under TOOLS in online system and enter information from transmittal. If shortage, enter information, print form and mail to POB. If overage, enter information, print form and send to Becky Dupree in M & F.

Update insurance and bond in the system for place of business

Receive letter, update information in online system.

Answer phone calls

Help with licensee applications

Help with licensee testing and grading

Issue cards and license for both technicians and licensees

Help with issuing stop orders for companies and technicians that have not tested or renewed

Print request for forms and place of business permits

Sends out the expire insurance and bond certified letters

Research information in files when it’s not showing up in the system for both licensee and POB’s.

Submit a late report for monthly filing

Login the system every morning to check online reporting

Print report of online payment for M & F for their report

Also handle complaints that come by phone call, email, fax or mail.

Also, liaison person between the pesticide division and the IT department.

Answers telephone inquiry calls from the public and provides pesticide certification and licensing information and – if necessary – referrals to LSU AgCenter research and extension specialists

Schedules, proctors, grades, and reports pesticide certification examinations

Inputs and manages individual and company data (identification verification, contact information, financial responsibility, etc.) in the Pesticide Licensing and Certification application

Files paper copies of certification exams, university transcripts, exam score letters, card applications, and company license applications

Updates the LDAF web site calendar with conference information

Liaison between the PEP Program and the LDAF ITS

Beta-tests periodic updates to the computer application used for data management

Provides telephone support for the AES PEP Program and LDAF Executive staff as needed

Scans, copies, and mails (electronic and hardcopy) documents as needed

Seasonal Duties:

Prepares, prints, inserts, and mails annual Commercial Pesticide Applicator, Agricultural Consultant, and RUP Salesperson card renewal applications

Prepares, prints, inserts, and mails annual Ground and Aerial Owner Operator, Agricultural Consultant, and RUP Dealer company license renewal applications

Prepares lists of certified applicators by industry request

Prepares, prints, inserts, and mails Commercial Pesticide Applicator recertification meeting notices

Prepares, initiates, and completes Commercial Pesticide Applicator Reciprocity Agreements with other states

Inputs pesticide applicator recertification information in the Pesticide Licensing and Certification application

Inventories and orders supplies as needed – including exam supplies, multiple sizes of envelopes, blank cards, card printer ribbons, and Owner Operator equipment decals

Updates LDAF forms and letters as needed

Archives certification exams, card applications, and company license applications

Manages the registration desk for 500+ attendees at the Louisiana Vegetation Management Association annual meeting

Participates in the Louisiana Agricultural Aviation Association annual convention as a LDAF representative

Participates in the annual Southern Region Pesticide Safety Educators Conference as a LDAF representative

MMR/Wallace

Baton Rouge, La

11/1986 - 03/1992

Administrative

Ken Lambert

Work as the field administrative for Ken Lambert. Then once the job was complete make sure everything was turn in to the plant. Work with other contractors that was on the job also. Ran errands, filing, office work, payroll, timekeeping, made packages, copied packages, manuals, document control, planning approval on packages, faxed, worked with planners, engineers, project managers, superintendent, Plant managers, plant superintendent, supervisors, time keeping, tool room, office management

UNO OF NEW ORLEANS 1984-1986

St. Amant High School 1981-1984

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