Customer Service

PROFESSIONAL SUMMARY

SKILLS

SHERRY

TENNEY

**** * *****, ***********, ** 44231 (H) 330-***-**** *******@*****.*** Friendly accounts receivable/cashier. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Good telephone etiquee

Payment processing

Customer-oriented

Superior organization ability

Opening and closing procedures

Personable

Telecheck processing terminal experience

POS software expert

Motivated team player

Computer literate

Strong work ethic

Excellent communication skills

Cleaning procedures

Accurate money handling

People-oriented

Outstanding interpersonal skills

Detail-oriented

Friendly demeanor

Multi-tasking ability

Credit card transactions

Invoice Processing

WORK HISTORY

DECEMBER 2013-APRIL 2018

Cashier Wal-Mart Middlefield, OH

Trained new cashiers on procedures, customer service and sales techniques. Responded to customer requests and directed to merchandise. Collected and stored coupons.

Reported security and service incidents to management. Received customer payments.

Completed purchases using Point of Sale systems.

Monitored areas for security issues and safety hazards. Assisted customers in selecting items based on needs. Ran cash register at busy retail establishment.

Greeted customers promptly.

Kept work areas clean, neat and organized for maximum productivity. Notified management of security, vandalism and theft concerns. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Completed all daily tasks and special assignments with an efficient and quality-driven approach. Handled all customer relations issues in a gracious manner and in accordance with company policies.

Built relationships with customers to increase likelihood of repeat business. Responded to customer questions and requests in a prompt and efficient manner. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Greeted customers in a timely fashion while quickly determining their needs. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Engaged with customers in a sincere and friendly manner. Verified that all customers received receipts for their purchases. Mentored new sales associates to contribute to the store's positive culture. Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. DECEMBER 2010-SEPTEMBER 2013

Accounts Receivable Clerk Diane Sauer Chevrolet Warren, OH Processed payments and applied to customer balances. Set up and updated customer accounts with interactions, payments and personal information. EDUCATION

Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Reconstructed accounting records from clients' checks and cash receipts. Analyzed and researched reporting issues to improve accounting operations procedures. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Accessed credit records to evaluate customer histories. Generated and mailed updated statements.

Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.

Generated financial statements and facilitated account closing procedures each month. 1989

High School Diploma

Badger High School, Kinsman, OH

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