Service Representative Customer
Resume:
Shawn Phillips
*** ******* ** ******** ****, Mi
***** ***************@*****.***
SKILL HIGHLIGHTS
Customer Service Representative
EXPERIENCE
September, 2009 / Present
Child Care Provider
After School Kids Zone - Detroit, Michigan
Observe and monitor children
Communicate with children's parents or guardians about daily behavior. Perform general personnel functions, such as supervision, training, and scheduling. Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls. November, 2002 / January, 2008
Telemarketing
Associated Communication Service - Southfield, Michigan Contact businesses or private individuals by telephone in order to solicit sales for goods or service, or to request donations for charitable causes.
Deliver prepared sales talk, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Obtain customer information such as name, address, and payment method, and enter orders into computers. August, 1996 / September, 2002
Dispatcher/Customer Service Representative
Metro Cars Incorporated - Taylor, Michigan
Enforce safety rules and regulations.
Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems. Plan and establish transportation routes.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Operate office equipment, such as tax machines, copiers, or phone system. Maintain scheduling and events calendars.
EDUCATION
2006 / 2007
Child Care Coordinating Council
Child Care Certification
1983 / 1987
Romulus Sr. High School
Business
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