Customer Service Sales

KEVA PRESLEY

**** ******** *** **, **********, Ohio 45014

H:513-***-**** ***********@***.***

PROFESSIONAL SUMMARY

Attentive Customer Service Representative with 15 years achieving Customer Servicesatisfaction and customer retention goals. Independent and quick thinking team playerseeking a role offering increased responsibility.

REFERENCES

REFERENCES Jakima T. Greathouse Time Warner Cable, Supervisor 513-***-**** Pastor LesleyL. Jones Truth and Destiny Covenant Ministries, Pastor 513-***-**** James Whitener,Supervisor Hamilton County Dept. of Human Services 513-***-****

SKILLS

Microsoft Office XP, Microsoft Office 2000, ● Customer-orientedMicrosoft Office 1997, MS Word, MS Access, ● Multi-line phone talentMS Excel, MS Internet Explorer, Outlook, ● Credit card processingOutlook Express, PowerPoint. ● Motivated team player

● Consistently meets sales goals● Personable● Active listening skills● Strong conflict resolution skills● Goal-oriented

WORK HISTORY

01/2013 to Current

VXI - Forest Park, Ohio

● Work independently to ensure the success of Directv/ATT service.● Understand customer needs and expectations on every call to ensure an exceptional

customer experience.

● Sales training for new hires, Team Mentor.● Receive and respond to a high volume of telephone inquiries from customers and provide

expert advice and solutions through consultative selling.

● Drive Value Awareness and Sales.

PRN CNA 01/2013 to 01/2014Ameribest Home Heath Inc - Cincinnati, Ohio

● Change dressings.● Perform a variety of duties as requested by client, such as obtaining household supplies

and running errands.

● Accompany clients to doctors' offices and on other trips outside the home, providing

transportation, assistance and companionship.

● Administer prescribed oral medications under written direction of physician or as directed

by home care nurse and aide.

● Care for children who are disabled or who have sick or disabled parents.● Massage patients and apply preparations and treatments, such as liniment, alcohol rubs,

and heat-lamp stimulation.

SALES/CUSTOMER SERVICE 01/2006 to 01/2011Time Warner Cable

● Work independently and in teams to ensure the success of Time Warner Cable.● Understand customer needs and expectations on every call to ensure an exceptional

customer experience.

● Receive and respond to a high volume of telephone inquiries from customers and provide

expert advice and solutions through consultative selling and problem resolution.

● Provide Billing and Technical Care, Listen to customer concerns and resolve disputes by

providing options and solutions, Drive Value Awareness, Sales, Data Entry and assist trainingdepartment with new employees.

01/2002 to 01/2006

Spherion - Blue Ash, Ohio

● Pharmacy Tech Customer Service with Time Warner Cable Pharmacy Tech with Walgreens

Specialty : responsible for taking inbound calls from and placing outbound calls topatients, physicians and/or payers to obtain refill orders and information regardingchanges in benefits and/or insurance.

● Entering accurate information into a multi-screen computer application.● Additional duties included assisting pharmacy services staff members with answering

phones, triaging calls, filing and other administrative support activities.

● Comprehensive training, including training on computer applications, workflows/processes

and basic drug therapy information is provided.

RESIDENT ASSISTANT 01/2001 to 01/2002One Way Farm of Fairfield - Fairfield, Ohio

● managing and administering youth and community projects and resources; assessing the

needs of young people, and planning and discussing life changes related to areas such ashealth, fitness, smoking, drugs, relationships and bullying; running arts-based activities,community/environmental projects, residential activities, outdoor education and sportingactivities; befriending and supporting individuals in various settings; mentoring andsupporting individuals to encourage social inclusion.

RESIDENCE ASSISTANT 01/2000 to 01/2001Talbert House - Cincinnati, Ohio

● Monitored and reported irregularities, conducted daily drug and alcohol testing,

Distribution of medication Coordinated and conducted residential contraband searchesand Provided transportation to various counseling services.

01/1997 to 01/2000

Hamilton County Department of Human Services - Cincinnati, Ohio

● Documentation of daily activities, Examined contents of forbidden articles (metal

detective), Trained Hamilton County Sheriffs on use of response system Inspected dwellingof building to evaluate security needs.

CORRECTIONS OFFICER 01/1995 to 01/1997Ohio Department of Rehab and Corrections - Lebanon, Ohio

● Guarded inmates in penal institution in accordance with established policies, Observed

behavior of inmates in order to prevent disturbances and escapes, Patrolled assignedareas for evidence of illegal activities, Escorted / Monitored inmates to and from daily

activities, prepared written reports concerning daily activities.

EDUCATION

Newburgh Seminary - Newburgh, IN Studies

Biblical Studies

University of Cincinnati - Cincinnati, Ohio Associate of Arts

Criminal Justice, 1995

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