Customer Service Manager
Resume:
VANESSA
CINCOTTA
********************@*****.***
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EXPERIENCED CUSTOMER SERVICE AND OPERATIONS
MANAGER WITH A DEMONSTRATED HISTORY OF
WORKING IN THE PROFESSIONAL INDUSTRY. SKILLED IN
CRISIS MANAGEMENT, COACHING, SELF-MANAGEMENT,
SALES, AND COMMUNICATION. STRONG OPERATIONS
PROFESSIONAL WITH AN ASSOCIATES DEGREE IN
SECURITY AND LICENTIATE DEGREE FOCUSED IN
ESTHETICS AND SKIN CARE SPECIALIST FROM NEW YORK
INSTITUTE OF BEAUTY.
Profile
Awards
Excellence in Customer Service - ACSB
Employee of the Year - Patriot Innovations
Presidents’s Commendation Certificate
Class President
2016
2015
2008
2006
Education
LICENSE IN ESTHETICS
New York Institute of Beauty
Esthetics GPS 3.8
ASSOCIATES
Everest Colellge
Homeland Security GPA 4.0
Work History
CUSTOMER SERVICE AND
ADMINISTRATIVE MANAGER - REMOTE
American Coin and Stamp Brokerage 2008-Present
Listened attentively to customer calls and gather
appropriate information.
Troubleshoot customer issues according to
individual needs.
Establish and maintain customer rapport.
Recruit and train new staff.
Coordinate tasks between client and management.
Plan and arrange activities.
Delegate daily tasks.
Lead meetings about goals and performance.
Motivate team to meet and exceed goals.
Overseeing the completion of compensation and
benefit documentation.
Preparing new employee files.
Overseeing the completion of compensation and
benefit documentation.
Update and maintain office policies and
procedures.
OPERATIONS MANAGER - REMOTE
Patriot Innovations 2015-20116
Overseeing inventory, distribution of goods and
facility layout.
Managing and increasing the effectiveness and
efficiency of support service.
Planning and controlling change.
Recruit, train, supervise and appraise human
resources.
Developing individual program budgets.
Set goals and objectives and establish policies for various departments in the organization.
Provide administrative support to president of
company.
Coordinate various office support services.
Maintain records of inventory.
Collaborate with project managers
on weekly meetings.
Organize and assemble worker records
Preparing submittals.
Edit documents to ensure proper grammar,
spelling, syntax, and style
Creating a positive work culture.
Skills
Ability to work unsupervised
Goal oriented
Conflict resolution expert
Excellent interpersonal relationship skills
Superb leadership qualities
Innovative thinking
Sensitive to others needs
Exceptional time management
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