Social Media Customer Service

VICTORIA L. HARRISON

*************@*****.*** 865-***-**** 5709 Lyons View Pike Apt 4205 Knoxville, TN 37919

SUMMARY: I am a passionate, driven individual seeking a position where I can grow both personally and professionally. While my work ethic has been instrumental in my success to date, it’s my enthusiasm, positive attitude and self-motivation that allows me to perform exceptionally in any professional environment.

Organizational Skills * Interactive Communication Skills * Team Leadership * Customer Service Creativity * Sales * Health & Life Skills * Clerical Skills * Insurance

EXPERIENCE: TIS Insurance Services

July 2016 - March 2018

Administrative Assistant/Personal Lines Technical Assistant

TIS Insurance Services is the largest independent, privately-owned insurance, consulting and brokerage agency in the Southeast. TIS offers a wide range of insurance such as Personal Lines, Commercial, Construction, Small Business, Employee Benefits, Healthcare Services and many more. My duties were to assist Account Managers in the Personal Lines Division in maintaining client relations.

Process new business policies, endorsements, cancellations, and returned mail

Follow up on Account Managers suspenses which may involve contacting insurance carriers to ensure client endorsements were fulfilled by carrier

Prepare detailed and organized policy books for TIS clients

Create, laminate and mail all updated proof of insurance cards for motorized vehicles

Update daily renewal reports which allow Account Managers and Agents to see new business and client cancellation policies.

Spa 9700

June 2015 - July 2016

Receptionist/ Retail Sales Associate

Spa 9700 is a chic, family owned establishment that provides exceptional spa services while also providing a boutique, gift shop feel. I am responsible for both clerical and retail positions.

Handle client reception, scheduling and follow-up, managing the schedules of several spa specialists.

Create retail displays, monitor inventory and prepare new order recommendations for management.

Manage relationships with both existing and new vendors.

Market business via newsletters, email and social media.

Develop online retail website via Shoptiques including photoshop, descriptions, and inventory.

Club LeConte

April 2013 – March 2015

Coordinator of Childcare and Front Desk Receptionist

Club LeConte is an upscale, members’ only social club located in downtown Knoxville. In addition to daily reception and customer service responsibilities, I also organized and supervised weekly childcare events, allowing guests to enjoy their evening out at the club while their children stayed safe and entertained.

Created childcare plans for families during night-out events, providing recreational activities, movies, and dinner for the children in a safe, controlled environment.

Scheduled and organized private events along with dinner reservations and relayed weekly schedules to senior staff and servers.

Answered and routed phone calls and incoming mail for the club’s various departments, acting as a gatekeeper for management and department heads.

Assisted with club marketing initiatives and member communication, including social media, email and direct mail.

EDUCATION: The University of Tennessee, Knoxville

Bachelor of Arts in Psychology

Attended 2010 - 2015 Pending Graduation

TECH SKILLS: Skilled with Microsoft Office

LinkedIn, Facebook, Twitter and other Social Networking Resources. Windows and Mac Operating Systems

ACTIVITIES: 2014 – Nominated for STAR Award at Club LeConte 2010-2013 – Kappa Kappa Gamma

2010-2011 – Psi Chi (University Psychology Club)

PHILANTHROPY: March of Dimes

Habitat for Humanity Reading is Fundamental (RIF)

Friends of Literacy

Toys for Tots

Dogwood Arts Foundation

Cystic Fibrosis Foundation

LICENSES: Insurance Producer - Property and Casualty Expires 11/30/2019

REFERENCES:

Joshua Hearl - Account Executive / Producer at TIS Insurance Services 865-***-****

Tammy Hodges - Owner and General Manager of Spa 9700 865-***-****

Lauren Fyfe - Videographer at Loch and Key Videography 901-***-****

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