Administrator of Mental Health Family Care home, Microsoft Office suit

Tondra A. Little

Phone: 919-***-****

*************@*****.***

OBJECTIVE: A career opportunity in the field of Social Work to utilize my years of workload management, counseling, advocacy, relationship building, leadership and management skills. I have excellent problem solving, counseling, and intervention skills. Experienced in Microsoft Office

EDUCATION:

North Carolina Central University, Durham, NC

MSW, May 2018

University of Southern California, Los Angeles, California

August 2014 - December 2015

Shaw University Raleigh, North Carolina

BSW, May 2014

Durham Technical Community College Durham, NC

Associate of Applied Science in Information Systems: Network Administration

and Support and Computer Programming, May 2005

HONORS/ACTIVITIES

Member of Pi Upsilon Chapter of Phi Alpha Social Work National Honor Society

CERTIFICATES: Certified North Carolina Family Care Home Administrator

Certified Medication Technician

CPR/ First Aid Certified

Mental Health First Aid Certified

EXPERIENCE:

October 2017- Present Little Family Care Home Durham, NC

Administrator

Development and management of services and accommodations and the hiring and training of qualified staff

Maintain confidentiality of resident information, protect and preserve such information from unauthorized use and disclosure

Management of domiciliary homes and care of aged and disabled persons in accordance with procedures established by the Department of Health and Human Services.

Provide one-on-one case management, counseling, and interventions to residents, utilizing resources and other outside facilities

Highly organized individual with strong attention to detail

Excellent listening and verbal skills, accuracy and completeness of workload

August 2017-April 2018 NC FairShare CDC Raleigh, NC

MSW

Attend team meetings to discuss agendas and collateral meetings, use professional work habits, meet deadlines, and bring questions and concerns about agency, tasks, and communications

Research the effects and impacts on ethnicity, race, culture, economic status, sexual orientation, age and gender, physical and mental ability in different populations on micro, mezzo and macro levels and adheres to code of conduct and ethical principles

Organized collaborations with agency, worked on different campaigns with the agency, and discuss effective strategies to promote social justice

Provide supportive counseling to youth and families involved with the juvenile justice system, assist with connecting youth and families with community programs, assist with treatment plans to achieve positive life changes while making decisions without to prejudices, biases, and experiences

Knowledge of NC laws, policies and procedures

Knowledge of the judicial system

September 2016-August 2017 NC Start (Easter Seals, UCP) Durham, NC

MSW

Ability to deal with high stress situations in a calm and effective manner

Gained knowledge about developmental levels when working with children, adults and families with Autism and/or ID/D

Observed individual behaviors in the home or residential placements to seek understanding of how individuals and/or families would benefit from particular interventions

Developed and maintained strong relationships with clients and effective relationships with co-workers

August 2013-May 2014 Genesis Home of Durham, North Carolina Durham, NC

BSW

Worked 1:1 and in groups with members of the transitional housing program community as directed by Director of Programming

Provided an open-door support system for residents when they need to obtain information, resources, and provide individual counseling

Developed goals with families to provide housing and employment resources and provide follow-up supportive services

Provide supportive counseling to youth and families involved with juvenile justice system

Comprehensive knowledge of principles, methods and techniques of social work

September 2003-July 2016 Durham Veterans Affairs Medical Center Durham, NC

Advanced Medical Support Assistant

Assisted doctors, NP and nurses in Mental Health clinics with making appointments for patients

Built Clinic profiles, process travel reimbursement, work in multiple clinic settings, schedule consults and appointments, timekeeper, update excel spreadsheets for tracking, cover clinics when needed

Processed consults for future appointments for veterans.

Completed minutes for different committees

Effective oral and written communication skills

Teach, plan, organize and schedule management functions

Deal effectively with public and community agencies

Accepted crisis calls and transferred to doctors, social workers, etc

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