Professional Summary
Skills
Work History
H J
***** ******** ***** ****, ********, MI 48170 • Home: 734-***-**** • ***************@*****.*** Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Skilled problem solver
Exceptional time management skills
Quick learner
Computer literate
Scheduling
Skilled problem solver
Exceptional time management skills
Quick learner
Computer literate
Scheduling
Strong interpersonal skills
Goal-oriented
Cash handling and management
Trusted key holder
Record Keeping
Strong interpersonal skills
Goal-oriented
Cash handling and management
Trusted key holder
Record Keeping
Customer Service Specialist, 09/2012 to 10/2013
Gorno Ford – Woodhaven, MI
Ability to communicate on all levels via various media, phone, fax, direct, email. Welcomed customers into the store and helped them locate items. Operated a cash register for cash, check and credit card transactions with [Number]% accuracy. Provided an elevated customer experience to generate a loyal clientèle. Documented all customer inquiries and comments thoroughly and quickly. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Greeted customers entering the store to ascertain what each customer wanted or needed. Handled all customer relations issues in a gracious manner and in accordance with company policies.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Processed cash and credit payments rapidly and accurately. Ensured superior customer experience by addressing customer concerns, demonstrating empathy Education
and resolving problems on the spot.
Responded to all customer inquiries thoroughly and professionally. Directed calls to appropriate individuals and departments. Answered customer telephone calls promptly and in an appropriate manner. Administrative Assistant, 11/1998 to 05/2000
Yazaki North America Inc – Canton, MI
Helped distribute employee notices and mail around the office. Assisted with event planning, including associated travel and logistical arrangements. Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
Managed office supplies, vendors, organization and upkeep. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Assisted senior administrative professionals with daily work tasks. Aggregated and prepared documentation and reports for office meetings, distribution, and filing. Ordered and distributed office supplies while adhering to a fixed office budget. Managed executive calendar and coordinated weekly project team meetings. Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
Provided clerical support to company employees, including copying, faxing and file management. Payment Poster, 06/1997 to 10/1998
Concentra Urgent Care – Livonia, MI
Accurately posted payments and adjustments both electronically and manually. Processed payments that had been received from insurance companies and Medicare. Managed large volumes of data efficiently and with great care on a daily basis. Processed monthly reports for department performance. Oversaw financial operations, producing invoices, processing payments and preparing deposits. Performed account reconciliations and resolved variances. Created and maintained computerized record management systems to record and process data and generate reports.
High School Diploma: 1996
Franklin High School - Livonia, MI