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Medical Customer Service

Minneapolis, Minnesota, United States
July 23, 2018

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Jowharah J. Bilal

**** ********* ******

North Saint Paul Minnesota 55109



To obtain employment with the opportunity for advancement with acquired skills from education and training that allows growth and development of the experience already obtained from years of exposure to the medical field.


Triage: vitals, signs and symptoms of infection, edema, difficulty breathing, understanding of O2 stats, crit monitoring, fluid depletion, able to perform hematocrit checks, phlebotomy, cannulation, research, Certified pulmonary resuscitation, understanding of assigned appropriate documentation of lab requisitions


State of Minnesota

(Health) State Certification CCHT-2011

(Insurance) State Certification and Licensure 2016

Minneapolis Community College

Kaplan Financial University

CNA Certification

Insurance Producer License


Bankers Life

November 2016-October 2017

Licensed Insurance Producer

Contact with Current and prospective clients about financial realities

Product knowledge and problem resolution

Experience running multiple product applications

Customer presentations on investment account

Fresenius Medical

October 2010– November 2015

Certified Hemodialysis Technician

Partner in care with appropriate licensed staff

Treatment set up,

Machine, equipment sterilization

Medical and technical supply orders

Inventory count and cost per treatment record keeping

Saint Joseph’s Hospital

November 2009- September 2010


Sterile specimen collections

Medical documentation

Park Nicollet Health Services

January 2008 – August 2009


Sterile specimen collection

Medical documentation


March 2003 – January 2008

Certified Hemodialysis Technician

Treatment set up

Machine and equipment sterilization

Partner in care with appropriate licensed staff

Inventory tracking

Memorial Blood Centers

December 1999 – March 2003

Phlebotomist II

Donor eligibility interviewing

Sterile blood collections

Responsible for donor reactions

References: Available Upon Request

Volunteering: Feed My Starving Children

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