Customer Service Mental Health
Resume:
Brooklyn, NY *****
Email: *********@*****.***
O’NESSA A. DENNIS
Work Experience:
**/****-**/**** ****** Parent Resource Center (Queens, NY)
Program Manager(Residential) Mental Health Department
Duties included
but not limited to: Work day and overnight shifts with mental health residents ensuring they obtain the skills they need for daily activities. Monitoring resident’s ability to become functionally independent and educational independent. Work with outside agencies to use their facilities to assist resident’s growth. Evaluate and maintain program participation. Maintain written documentation detailing each resident’s conduct. Fill-out resident’s general information to complete medical forms. Arrange transportation and administer medication. Maintain resident information in office database, along with other administrative duties such as faxing, filing, typing, photocopying, and answering phones. Oversee the day to day operations of several group homes for people with developmental disabilities. Maintain all data collection books to ensure all monies, goals and the needs of the clients are met. Generate staff’s and shift assignments. Conduct shift meetings and clinician meetings. Make huge programmatic decisions in crisis situations amongst many more duties.
05/07- 11/07 Fly Clear Register Travelers Program
Customer Service Attendant (JFK- Queens, NY)
Provided customer’s with expedited service through airport security. Responded adequately to request and services for customer’s with the enrollment process of establishing new account. Verified, scanned and checked-in customer government identification and documentation into company’s data base. Verified flight reservations, checking-in customers for their schedule flights, and assisted with handling customer luggage, then direct customers to proceed to TSA’s express security check points. Assisted customer’s with directions within airport and gave attention to customers with special needs. Secured and maintained consumer’s privacy of documentation and assist in carrying out airport security procedures.
09/99-01/07 Radio City Music Hall (Manhattan, NY)
Assistant Customer Service Supervisor/Cashier/ Bartender (Full/part-time Seasonal)
Duties included
but not limited to: Supervised employees on shift in there assign departments. Accountable for product reports and merchandise at concession stands. Answered phones, monitored inventory levels and reordering. Maintained Customer Service Department with Assisting at Guest Relations with meeting and greeting customers and answering questions and resolving complaints, refunds and adjustments. Priced, restocked and organized merchandise. Distributed and count money for cashier registers. Trained new hire employees and also bartended for special events.
02/97-01/99 Logistics and Company Call Center (Manhattan, NY) (Out of Business)
Receptionist/Administrative Assistant
Duties included
but not limited to: Handled regular office and customer service switchboard along with receiving messages. Organized and maintained office records and filing system. Typed and mailed correspondence and letters to future clients. Prepared and received incoming deliveries. Input company and client personal information and other data entry into database, along with other clerical and administrative duties.
Education: Borough of Manhattan Community College (NY, NY)
Major: Social Work (Present) Minor: Business Management
Midwood High School (Brooklyn, NY) Major: Humanity (Diploma received 06/1997)
Skills and Certification: Microsoft Word/Perfect, Internet savvy, Windows XP, Typing, Multi-tasked,Teacher’s Assistant Certificate, CDL License, Food Safety Certified, 50wpm,
References Available Upon Request
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