Medical Information
Resume:
MRS. Danielle Keen
**** ***** ** ******** ****, TX 76522
Day Phone: 719-***-**** - Ext:
Email: ***********@*****.***
Availability:
Job Type: Permanent
Work Schedule: Full-Time
Desired locations:
United States CO. COLORADO SPRINGS
VOLUNTEER:
YOUTH SPORTS Fort Irwin, CA 5 Hrs. Week 01/2016-11/2017
Description: COACH YOUTH SPORTS
I provide an enjoyable and safe sporting experience for
An assigned group of athletes, while they learn individual
And team games skills, sportsmanship
And fair play Preside over team activities including all scheduled
Practices and games adhere to youth sports policies, rules, and objectives
Responsible for maintaining care of all youth Sports Equipment
Lead by example among team parents to support the
Responsibilities of the referee and league leadership
Coach an assigned group of children and focus on skill
Development, safety, fair play, sportsmanship and fun
Work to establish and improve team unity and spirit
Ensure equal playing time for all players, regardless the score.
Completed youth sports Coaches training
Completed volunteer packet and background check
Prior to beginning of season.
Red Cross Volunteer Fort Irwin, CA 20-30 Hrs. Week 03/2016-09/2016
Description: MSA Ortho/Physical Therapy
Schedules/ reschedules appointments for outpatients and inpatient to include general and specialty clinics, and other Army medial installations.
Appointments are made in person or telephone.
Schedules single or multiple appointments based on clinic schedules, availability of doctors, nature and duration of treatment and/ or emergency, the logical sequence of required tests and x-rays, and the amount of travel time required by patient.
Assures that patient understands date, time and place of appointment. Provides administrative information in response to patient inquires on authorized treatment, availability of facilities for medical care, extent of medical, laboratory and pharmacy coverage, general hospital information and directions, check-in times, and well. Instructs patient on necessary medial preparation prior to receiving general treatment. Notifies appropriate personnel of scheduled appointments and of medical records and files required. Operates phone system with multiple extensions by transferring, conferencing, or holding calls.
Directs incoming calls to appropriate extensions or provides alternate phone numbers. Receives and relays phone messages and patient in person to personnel within the clinic.
Logs patient appointments by computer in conformance with established methods and follows up to see that patient arrives as scheduled.
Complete necessary forms, records, and related materials.
Exercises tact, respect, and consideration in all person-to-person and telephonic dealings with patients, staff, and outside representatives.
Performs typing directly associated with secretarial/clerical work, which does require a fully qualified typist.
Extracts and compiles a variety of data from files for inclusion in statistical reports. Updates patient demographics in CHCS on a daily basis. Inputs statuses of patients who have scheduled an appointment for the day. Informs patients of appointment changes.
Prints and distributes schedules daily for all providers, nurses, and specialty staff.
Red Cross Volunteer Fort Carson, CO 20-30 Hrs. Week 01/15 -10/15
Description: MSA Laboratory/Phlebotomist
01/15 to 10/15 - Red Cross volunteers in laboratory
Draw Blood
Patient interaction
Label tubes
Proper Documentation of tubes
Identify the patient correctly
CHCS
ALTA
Multiple phones
Greet patients
Check in patients
Telephone consults
Make cancel, reschedule patient’s appointments
Performed vitals
Schedules/ reschedules appointments for outpatients and inpatient to include general and specialty clinics, and other Army medial installations.
Appointments are made in person or telephone.
Schedules single or multiple appointments based on clinic schedules, availability of doctors, nature and duration of treatment and/ or emergency, the logical sequence of required
tests and x-rays, and the amount of travel time required by patient.
Assures that patient understands date, time and place of appointment.
Provides administrative information in response to patient inquires on authorized treatment, availability of facilities for medical care, extent of medical, laboratory and pharmacy coverage, general hospital information and directions, check-in times, and well. Instructs patient on necessary medial preparation prior to receiving general treatment. Notifies appropriate personnel of scheduled appointments and of medical records and files required. Operates phone system with multiple extensions by transferring, conferencing, or holding calls. Directs incoming calls to appropriate extensions or provides alternate phone numbers. Receives and relays phone messages and patient in person to personnel within the clinic.
Logs patient appointments by computer in conformance with established methods and follows up to see that patient arrives as scheduled.
Complete necessary forms, records, and related materials.
Exercises tact, respect, and consideration in all person-to-person and telephonic dealings with patients, staff, and outside representatives.
Performs typing directly associated with secretarial/clerical work, which does require a fully qualified typist. Extracts and compiles a variety of data from files for inclusion in statistical reports.
Updates patient demographics in CHCS on a daily basis. Inputs statuses of patients who have scheduled an appointment for the day.
Informs patients of appointment changes. Prints and distributes schedules daily for all providers, nurses, and specialty staff.
Red Cross Volunteer Fort Carson, CO 20-30 Hrs. Week 09/15 -10/15
Description: MSA Pediatric Dept.
Schedules/ reschedules appointments for outpatients and inpatient to include
general and specialty clinics, and other Army medial installations.
Appointments are made in person or telephone.
Schedules single or multiple appointments based on clinic schedules, availability of doctors, nature and
duration of treatment and/ or emergency, the logical sequence of required
tests and x-rays, and the amount of travel time required by patient.
Assures that patient understands date, time and place of appointment.
Provides administrative information in response to patient inquires on authorized
treatment, availability of facilities for medical care, extent of medical,
laboratory and pharmacy coverage, general hospital information and
directions, check-in times, and well. Instructs patient on necessary medial preparation prior to receiving general treatment. Notifies appropriate personnel of scheduled appointments and of medical records and files required. Operates phone system with multiple extensions by transferring,
conferencing, or holding calls. Directs incoming calls to appropriate extensions or provides alternate phone numbers. Receives and relays phone messages and patient in person to personnel within the clinic.
Logs patient appointments by computer in conformance with established
methods and follows up to see that patient arrives as scheduled.
Complete necessary forms, records, and related materials.
Exercises tact, respect, and consideration in all person-to-person and telephonic dealings with
patients, staff, and outside representatives.
Performs typing directly associated with secretarial/clerical work, which does require a fully
qualified typist. Extracts and compiles a variety of data from files for inclusion in statistical reports.
Updates patient demographics in CHCS on a daily basis. Inputs statuses of patients who have scheduled an appointment for the day. Informs patients of appointment changes.
Prints and distributes schedules daily for all providers, nurses, and specialty staff.
WORK EXPERIENCE:
Fort Hood Texas Carl Darnell
360065 Santé Fe Ave
02/2018/PRESENT
40 hours per week GS-5
Medical Support Assistant Radiology
Experience with Q-Flow
Check patients in through Composite Health Care System (CHCS) system Maintain file management databases for staff, Operate Microsoft office daily, booking appointments. Have a good understanding of providing care and using a high degree of discretion, Work independently and carry out instructions, Design reports for retrieval of information, resolves problems through with patients voicing a complaints, Providing administrative and technical leadership or supervision to employees, Have a basic understanding of medical terminology, anatomy and pharmacology, Knowledge of procedures used to receive, record, maintain, withdraw and release information, Understanding of third party collection program, Tracked resources or equipment used, Compile and submit program reports, Understand services offered through the radiology and procedures required for patients scheduling, Maintains and organizes confidential records and logs, Special projects, Responds to routine telephone and in-person inquiries, Ability to use verbal/written techniques to communicate with patients and medical services personnel, Assemble medical paper records and electronic records, Acts as a liaison to other departments, Maintain client records, Handle a variety of administrative and clerical duties, Verifies and updates demographics and insurance information through the DEER system, Provide training and informational material to new medics, Assist staff with questions and issues related to administrative functions, Ability to analyze and interpret patients health record for documentation purposes, Ask open ended questions to gather more information. The incumbent performs the full range of receptionist, recordkeeping, and miscellaneous
clerical duties within the ambulatory setting. Enters, manipulates, and/or retrieves information and data from automated systems,, the
Ambulatory Data System (ADS), the Armed Forces Health Longitudinal Technology Application (AHLTA), Medical Application and Process Solutions (MAPS), Patient Appointment System (PAS),
Defense Manpower Human Resource System information (DMHRSI) and Clinical Information System (CIS), as appropriate to the area assigned. Completes request forms, manually or automated, for individual patient orders, blood work, and other requests. Maintains and monitors
patient appointment schedules for the clinic/practice. Schedules appropriate patient appointments manually and/or in CHCS. Coordinates and/or schedules patient appointments with other clinics or specialties.
45% Receives patients and visitors as the initial point of contact, in person or telephonically. Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the
clinic/practice level. Records and relays messages and/or redirect calls. Refers urgent messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit/call. Ensures eligibility for care, and contacts Patient Administration for verification. Provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature, and refers other complaints to the appropriate authorities .30%
Veterans Affairs
1901 Veterans Memorial Dr
Temple, TX 76504
12/2017-02/2018
General Description of Assignment The incumbent serves as a Medical Support Assistant at the CTVHCS and performs a variety of support functions in connection with the care and treatment given to patients in all inpatient care in the medical center. The incumbents’ duties facilitate the work of physicians, physician assistants, nurses and other members of the medical team who provide direct inpatient care.
Functions or Scope of Assigned Duties: The MSA provides overall support for more or more multidisciplinary patient care units. Routinely and accurately prepares computerized medical records and necessary paperwork on all admissions discharges, etc. Ensures appointments and follow-up appointments are scheduled and maintained for patients as requested, using initiative and good judgment, and rescheduling appointments when necessary. Completes appropriate filing and scanning of documents accurately and timely.; explains necessary test preparations to patients; and records information such as date, type of exam, and procedures(s) required on appointment print outs. The MSA receives and triages consults, schedules initial and follow-up appointment, and tracks consults for serviced disciplines. The MSA coordinates the transfer of patients between wards, clinics, and transfers to other facilities as necessary, when a patient changes from inpatient to outpatient status. The MSA has the knowledge, skills and ability to perform these functions in all inpatient care locations, as this position requires rotation to a variety of inpatient settings to perform these duties.
The MSA ensures all necessary medical data (x-rays, lab reports, etc.) is available to clinicians prior to patients’ arrival and assists with keeping staff apprised of patient census and any changes/problems that might be encountered. The MSA is responsible for accurate and timely collection of patient information and demographics pertaining to scheduling/rescheduling, pre-registration, registration insurance verification, enrollment eligibility and means testing processes for the facility. The MSA assists in the completion of and processing of Release of Information requests. The MSA procures necessary data by interviewing veterans and their representatives as well as from reviewing official records.
Supervisory Controls the MSA’s supervisor sets priorities but allows the employee to organize recurring activities. The MSA must coordinate efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly. The MSA plans and carries out the day-to-day responsibilities of the unit independently utilizing initiative to resolve problems; the supervisor assists the MSA with unusual situations or problems that do not have clear precedents.
Performance is generally limited to review of overall results on daily end of tour reports, electronic messages, telephone contact, and face to face inaction with staff member’s to ensure the mission is carried out.
Qualification Requirements: VA Handbook 5005, Part II, Appendix G45.
Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Knowledge of basic medical terminology. Ability to make appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. Ability to communicate effectively and professionally with employees at varying grade levels.
Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
Other Requirements for Functional Statement
Customer Service Requirements
Demonstrates courteous, compassionate, caring, and respectful behavior when interacting with all CTVHCS customers (internal and external) in person and /or on the telephone.
Develops and maintains a positive working relationship with co-workers through the applications of effective listening and interpersonal skills (oral, written, and non-verbal). Maintains an efficient work environment (i.e., overall appearance of assignment space, noise levels, orderliness and cleanliness) to ensure information provided to consumers, other services, and organizations is technically accurate, complete, and timely, and meets the customer’s expectations.
Computer Security Requirement In the performance of official duties the employee has regular access to printed and electronic files containing sensitive data which has be protected under the provisions of the Privacy Act of 1974 and other applicable laws, Federal regulations, VA statues and policy and VHA Policy.
Privacy
The employee assumes responsibility for 1) protecting that data from unauthorized releases, loss, alteration or unauthorized deletion; and 2) following applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as agreed upon by the employee in the computer access agreement.
Health/Safety
Adheres to policies and procedures and the VA-AFGE master agreement/negotiated contact as they relate to work-related injuries and illnesses. Reports any work-related injuries, illnesses, and diseases to the Supervisor at the time of occurrence. Ensures that working conditions and work practices within the worksite are such that the possibility of on-the-job injuries are minimized.
COMPUTER KNOWLEDGE - WORD PROCESSING (MS-WORD) Uses MS Word or comparable word processing software to execute several office automation functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text; formatting letters, reports and memoranda; and transmitting and receiving e-mail.
COMPUTER KNOWLEDGE - VISTA
Uses the Veterans Health Information & Technology Architecture (Vista) to access information in the Medical Center Computer System.
Fort Irwin Weed Community Hospital
170 inner loop roads
Fort Irwin CA 92310
09/2016-11/2017
40 hours per week GS-5
Medical Support Assistant EMERGENCY ROOM
Check patients in through Composite Health Care System (CHCS) system & ALTHA, Maintain file management databases for staff, Handle EMS calls, End of day (24- hour) reports, Operate Microsoft office daily, Have a good understanding of providing care and using a high degree of discretion, Work independently and carry out instructions, Design reports for retrieval of information, resolves problems through with patients voicing a complaints, Providing administrative and technical leadership or supervision to employees, Have a basic understanding of medical terminology, anatomy and pharmacology, Knowledge of procedures used to receive, record, maintain, withdraw and release information, Understanding of third party collection program, Tracked resources or equipment used, Compile and submit program reports, Understand services offered through the ED and procedures required for patients scheduling, Maintains and organizes confidential records and logs, Special projects, Responds to routine telephone and in-person inquiries, Ability to use verbal/written techniques to communicate with patients and medical services personnel, Assemble medical paper records and electronic records, Develop working relationships with outsourced hospitals and ambulance companies, Recommended disciplinary actions, Acts as a liaison to other departments, Maintain client records, Handle a variety of administrative and clerical duties, Verifies and updates demographics and insurance information through the DEER system, Provide training and informational material to new medics, Assist staff with questions and issues related to administrative functions, Ability to analyze and interpret patients health record for documentation purposes, Ask open ended questions to gather more information. The incumbent performs the full range of receptionist, recordkeeping, and miscellaneous
clerical duties within the ambulatory setting. Enters, manipulates, and/or retrieves information and data from automated systems,, the
Ambulatory Data System (ADS), the Armed Forces Health Longitudinal Technology Application (AHLTA), Medical Application and Process Solutions (MAPS), Patient Appointment System (PAS),
Defense Manpower Human Resource System information (DMHRSI) and Clinical Information System (CIS), as appropriate to the area assigned. Completes request forms, manually or automated, for individual patient orders, blood work, and other requests. Maintains and monitors
patient appointment schedules for the clinic/practice. Schedules appropriate patient appointments manually and/or in CHCS. Coordinates and/or schedules patient appointments with other clinics or specialties.
45% Receives patients and visitors as the initial point of contact, in person or telephonically. Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the
clinic/practice level. Records and relays messages and/or redirect calls. Refers urgent messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit/call. Ensures eligibility for care, and contacts Patient Administration for verification. Provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature, and refers other complaints to the appropriate authorities .30%
Arise Virtual Solutions, Inc.
3450 Lakeside Dr
Miramar, FL 33027 United States
05/2015 -06/2016
Hours per week: 40
Disney Resorts Specialist
Duties, Accomplishments and Related Skills:
Provide white glove customer service. Book resort accommodations. Process ticket purchases for amusement parks and special events. Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries. Maintain computerized inventories of available passenger space and provide information on space reserved or available. Inform clients of essential travel information, such as travel times, transportation connections, and medical requirements. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Prepare customer invoices and accept payment. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. Contact customers to advise them of travel conveyance changes or to confirm reservations. Promote particular destinations, tour packages, and other travel services. Operate communication systems, such as telephone. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Arise Virtual Solutions, Inc.
3450 Lakeside Dr.
Miramar, FL 33027 United States
09/2012 - 04/2015
Hours per week: 40
Royal Caribbean Cruise Coordinator
Duties, Accomplishments and Related Skills:
Provide white glove customer service. Book resort accommodations. Process ticket purchases for amusement parks and special events. Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries. Maintain computerized inventories of available passenger space and provide information on space reserved or available. Inform clients of essential travel information, such as travel times, transportation connections, and medical requirements. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Prepare customer invoices and accept payment. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. Contact customers to advise them of travel conveyance changes or to confirm reservations. Promote particular destinations, tour packages, and other travel services. Operate communication systems, such as telephone. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Maintain computerized inventories of available passenger space and provide information on space reserved or available. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries collect deposits or payments
Family Child Care
Bldg. 6620, Normandy Dr.
Fort Riley, KS 66442 United States
11/2008 - 08/2013
Hours per week: 60
Child Care Provider
Duties, Accomplishments and Related Skills:
By completing the required training, an FCC provider may qualify to receive the Child Development Associate (CDA), which is a nationally recognized childcare credential. An FCC home may also earn national accreditation by the National Association for Family Child Care (NAFCC).
FCC homes offer high quality care provided by a military family member in both on-and off-post homes. FCC providers have extensive training and are regularly monitored and inspected by the FCC director and other CYSS staff. In addition on-post homes are inspected by post fire, safety, and preventive medicine these inspections are conducted to ensure that homes are maintained in a safe and sanitary manner providing the healthy, wholesome environment that the Army requires for your children.
FCC homes offer developmentally appropriate activities and guidance; follow child abuse prevention practices; undergo initial and annual background checks for the provider, the provider’s sponsor, and anyone in the home 12 years or older; and follow the USDA food program guidelines for providing healthy meals and snacks. FCC homes can provide additional services, such as extended hours and long-term care, to include overnights and weekends; transportation to and from school if required; before-and after-school care, and hourly and part-time care, in addition to regular full time care. A Family Child Care home can be an extension of your own family setting, and can individualize care to meet the special needs of your child. FCC homes take children from 6 weeks to 12 years of age, making it possible for all siblings to be cared for in the same home. This is especially advantageous during school vacations and half-days. FCC providers must attend 40 hours of training in home safety, fire prevention, food sanitation, menu planning, food principles and nutrition; CPR and First Aid, Child Abuse Identification and Prevention, Special Needs, Parent and Public relations, Character Counts, Business Practices, and Positive Guidance. Additionally, providers must complete ongoing training in child development and guidance, to become fully certified and maintain their certification. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities.
Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Support children's emotional and social development, encouraging understanding of others and positive self-concepts. Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention. Assist in preparing food and serving meals and refreshments to children. Instruct children in health and personal habits, such as eating, resting, and toilet habits. Create developmentally appropriate lesson plans.
Read to children and teach them simple painting, drawing, handicrafts, and songs. Recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
See more occupations related to this task. Regulate children's rest periods. Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls. Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens. Organize and store toys and materials to ensure order in activity areas. Organize and participate in recreational activities and outings, such as games and field trips. Provide care for mentally disturbed, delinquent, or handicapped children. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. Operate in-house day-care centers within businesses.
Perform general personnel functions, such as supervision, training, and scheduling. Help children with homework and school work. Sterilize bottles and prepare formulas. Accompany children to and from school, on outings, and to medical appointments.
Supervisor: Family Child Care (785-***-****)
Okay to contact this Supervisor: Yes
Simply seniors
14550 wagon trail
Falcon, CO 80831 United States
10/2004 - 02/2007
Hours per week: 40
CNA, Admin Asst
Duties, Accomplishments and Related Skills:
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Bathe patients Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Change bed linens or make beds. Entertain, converse with, or read aloud to
Contact this candidate