Operations, Project and Property Management

VALENCIA McCartney

818-***-**** – *****************@*****.*** – LinkedIn Profile – Coronado, CA 92118

SUMMARY

With a solid education in business management and communications, and years of experience in marketing, event planning and property management, currently in search of a new role that will draw upon experience in leadership, event management, negotiations, marketing and research, project management, client relations and interior design.

HIGHLIGHTS OF QUALIFICATIONS

Service-oriented professional with exceptional business acumen and proven expertise in property management and administration, budgeting, reporting, regulatory compliance, negotiation, and critical thinking.

Expert at driving initiatives to improve processes, reduce costs, and achieve operational objectives.

Experienced at coordinating remodeling projects on time, within budget, and to quality standards.

Creative, with hands-on approach to management, advertising, public relations, event planning and interior design.

Strategic management approach in planning, delegation, monitoring, and mentoring, and coordinating team activities to ensure customer satisfaction, quality standards, compliance, and productivity.

Sound communication skills, able to influence and promote collaboration beyond organizational boundaries through emotional intelligence and active listening.

Technical Skills: Web Design, Microsoft Office Suite, Adobe InDesign and Photoshop, Google Cloud, Salesforce, Podio, QuickBooks, Lotus Notes, ACT, Rent Roll, Yardi, MRI, IRS, TapScan, MediaStar, POS systems.

PROFESSIONAL BACKGROUND

The diplomat Condominium Association – Los Angeles, CA 2016 – 2017

HOA General Manager

Supervise daily operations, planning, maintenance, and budget administration of a 64-unit/19-story high-rise with 24- hour valet and front desk reception.

Create budgets, manage variances, and keep track of expenses in order to maintain cost efficiencies.

Lead a staff of 20 including Maintenance, Front Desk, concierge, janitorial and valet staff; manage all subcontractors.

Obtained bids and negotiated contract with General Contractor to begin building OSHA required $2.9M swing stage project to clean windows. Key details include:

Evaluated budget to pay portion out of reserves and operating budget.

Passed vote to obtain bank loan and an emergency assessment of $10K per homeowner for remainder.

Shopped loan to banks and obtained 2% interest only LOC and locked in 4.5% term upon project completion.

Obtained OSHA approval in one day to perform one time window cleaning before start of project.

Obtained bids for temporary window cleaning and saved $40K between competitors.

Installation of LED lighting throughout interior and exterior of building as an eco-friendly initiative. Secured 100% of funds from City of Los Angeles, 5 year guaranteed replacement warranty and bulb and electricity savings.

Installed new AT&T analog phone lines from PBX saving building $42K/YR.

Switched Health and Dental Plans that offered employees less expensive and better options while saving Association money.

Sourced new vendors thereby saving significant amounts of money.

Re-furbished Jacuzzi and installed new RayPak water heater for pool.

Remodeled management office, mailroom, redesigned pool and patio area and all landscaping and exterior lighting.

Wilshire Regent Association, Inc. – Los Angeles, CA 2015 – 2016

HOA General Manager

Supervised daily operations, planning, maintenance, and budget administration of a 208-unit/23-story high-rise with 24- hour valet and front desk reception. Develop and draft employee policies and other related material.

Forecast budgets and variances, and keep track of expenses in order to maintain cost efficiencies.

Led a staff of 25 including Maintenance, Front Desk, concierge, janitorial, valet staff, landscapers, and accountant.

Managed all remodeling projects including building offices and guest rooms, as well as new landscaping valued at $10K.

Sourced new vendors thereby saving significant amounts of money.

Established Time Warner as new cable service provider and negotiated new contract to allow homeowners internet speed options of up to 300 mbps, compared to speeds of up to 1.5 mbps only, offered previously by Verizon.

Re-furnished Pool and Patio area with new furniture valued at $15K and procured new gym equipment,

Completed eco-friendly projects including development and installation of Astroturf and electric car charging stations.

Installed new RayPak hot water boilers valued at $100K and saved $40K on domestic hot water boiler contract, while earning a rebate of $12K.

Outsourced and installed new energy-efficient coin-operated washers and dryers building-wide, provided by Coinmach, and earned a rebate of $15K while generating monthly revenue of $6K and saving on water and electricity expenses.

The Churchill Condominium Association – Los Angeles, CA 2014 – 2015

HOA General Manager

Oversaw daily operations, planning, maintenance, and budget administration of a 117-unit/15-story high-rise with 24- hour valet and front desk reception.

Directed a staff of 25, including maintenance, porters, janitorial, reception, accountant, and outside valet service. Wrote employee policies to protect Association from potential liabilities.

Managed all facilities remodeling programs and other key projects including scope of work, specifications, SLA's, and vendor relations, expediting workflow, and quality assessments. Key projects included:

Remodeled Social Room, lobby, hallways, men's bathroom/spa, exterior building design and painting, new landscaping and installation of new outdoor lighting.

Reviewing remodeling plans for women's bathroom/sauna and Management Office.

Completed $2.5M pool, Jacuzzi and patio project, selected and purchased new outdoor furniture.

Installation of AstroTurf as an eco-friendly initiative. Secured 50% of funds from City of Los Angeles.

Forecasted operating budgets, conduct reviews, and tracked all expenditures to ensure cost effectiveness. Completed annual Reserve Study and Budget.

Succeeded in securing contract approval for major HVAC, electrical, and plumbing structural repairs, saving thousands in wasted water and energy resources.

Cut over $115K annually in expenses by outsourcing janitorial staff. Saved over $75K through re-negotiation of former vendor proposals.

LB Property Management – Sherman Oaks, CA 2013 – 2014

Property Manager - Commercial Division

Led all aspects of property management: Lease process and rent collection, maintenance, vendor negotiations, budget administration, building & safety code compliance, repairs, inspections, personnel supervision, and financial reporting for an 80,000 sq. ft. building.

Supervised extensive interior and exterior remodeling projects. Provided interior design services for new Synergy Virtual Office Suites. Developed business plan and leased new office space.

Aires International – Los Angeles, CA 2007 – 2012

Vice President of Marketing, Operations, and Investor Relations

Created investment partnerships through marketing, purchase, management, and disposition of distressed real estate assets in U.S. Acquired investors and capital of +$100M.

Traveled globally and negotiated legal agreements for equity/asset based financing from $1M to $250M.

Provided property management services totaling 1000+ single family home and condominium units through a staff of 31.

Star Marketing & Media – Camarillo, CA 2006 – 2007

Senior Account Manager and Event Marketing Specialist

Managed local, regional, and national accounts. Executed advertising campaigns based on clients' particular requirements (commercials, radio spots, websites, events, graphic design; print ads, new business plans).

Clear Channel Radio – Burbank, CA 2005 – 2006

Event Marketing Specialist/Account Executive

Coordinated special events including creation of on-air, website and print advertising, audio streaming, celebrity endorsements, and community outreach.

Developed annual charity golf tournament for a live, on-air "Radiothon" for Children's Miracle Network and Children's Hospital LA; raised $200K. Collaborated with political figures and celebrities.

Worked with Daimler Chrysler/Mercedes Benz, Sony, Universal, Warner Brothers, Staples Center, Hollywood Bowl, and other recording studios and concert venues to develop cross promotions for key corporate accounts.

Lake Las Vegas Resort – Las Vegas, NV 2003 – 2005

Real Estate Marketing Manager/ Club Sales and Events Manager

Met Nevada's executives/political figures and negotiated with national and international real estate developers (i.e.: Centex, Toll Brothers, Pardee Homes, Woodside Homes) to promote Lake Las Vegas Resort.

Developed Builder's Co-op Group for real estate development and "The Club Membership Program".

Cultivated events to market globally to attract tourism and business and land developers.

Sold memberships to South Shore Golf Club, starting at $150K annually, plus $1K in monthly fees.

Created an "Affinity" program; generated $200K in advertising and sponsorships for Dave Thomas Foundation (Wendy's) for Adoption; assisted in coordinating nationally televised annual Wendy's Three-Tour Challenge.

Self Employed – Kansas City, MO 1993 – 2003

Real Estate Executive/Property Manager

Realtor for several national residential builders and real estate firms [i.e.: JC Nichols Real Estate].

Realtor at Sulgrave Condominiums (250 units) - Sold units varying in price from $750K to $6M.

On-site Manager and Realtor at Plaza Pavilions (50 units) - Sold units varying in price from $450K to $1M - Rental price from $2K - $4.5K.

On-Site Manager of Indian Creek Apartments (700 units) in Kansas City, MO.

Assistant Manager of Park Villas (400 units) in Lawrence, KS.

PRIOR EMPLOYMENT: Bought, operated, and sold three businesses: 1. Las Vegas Pizza & Italian Restaurant - Las Vegas, NV (2004), 2. Bliss Salon & Spa - Las Vegas, NV (2003 - 2004), and 3. Intouch Cleaning - Kansas City, MO (1991 - 2003).

ACADEMIC BACKGROUND/CREDENTIALS

The University of Kansas – Lawrence, KS Business Management and Communications

Wichita State University – Wichita, KS Music/Presidential Academic Scholarships

State of Nevada – Las Vegas, NV Licensed Realtor and Licensed Mortgage Broker

State of Missouri & State of Kansas – Missouri and Kansas Licensed Realtor

National Concierge Association (Nevada Chapter) – Las Vegas, NV Member

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