Customer Service Sales
Resume:
Jonathan Edward Capobianco
Highlands Ranch, CO 80129
E-mail: ***.**********@*****.***
Education
Arapahoe Community College: Denver, CO 2011 - 2014
Pikes Peak Community College: Colorado Springs, CO 2009 - 2010
Experience
Arrow Electronics – Centennial. CO November 2016 – June 2018
Pricing Specialist/ Business Operations (MDT Technical)
-Provide critical database management creation and maintenance for Branded and Core AIS
-Manages customer contract projects to ensure accuracy and up to date information
-Provides senior management with monthly customer reports
-Work in Unity and Sales Work Order Bench.
- Multiple reports which included: Point of Sales Reporting, NPI Core Rebate Reporting, Core Suppliers Rebate Management, and EDI Live Inventory Reporting
-Contract and SLA Execution Management, Lenovo Master Contracts and Deal Registration and AIS RMA Supply Master File.
Rockwell Automation – Centennial, CO May 2016 – October 2016
Computer Analysis& Data Entry Specialist
-Create and maintain SharePoint sites to help Sales Reps find new clients
-Create and maintain database for new and existing clients.
-Utilize SAP, JDE and MK base formats for inventory
-Maintain and run Excel base reports
Common Knowledge Technology – Centennial, CO November 2015 – April 2016
Purchasing Manager/Inside Sales Administrator
-Communicate with internal and external clients on daily basis to create, update, and fulfill orders
-Coordinate meetings between customers and vendors via phone and email
-Configured computer hardware (i.e., servers, cloud based services, etc.) to meet customer requirements
-Frequently interacted with major suppliers such as Dell, Lenovo, and IBM to ensure order fulfillment
-Create and maintain Excel documents to track product lifecycles to ensure 100% customer satisfaction
- Made purchases for our clients ranging from thousands of dollars to hundreds of thousands.
Dish Network – Englewood, CO January 2015 – November 2015
Inventory Specialist
-Responsible for maintaining physical and software inventories using Excel and Oracle databases.
-Excel spreadsheets used to track quantity and location of inventory
-Oracle database program used to transfer inventory from one location to another
-Tracks defective inventory and provides resulting analysis and metrics to senior management
-Responsible for ordering parts and services crucial for maintaining the warehouse
-Liaison between management of multiple warehouses and vendors to facilitate inventory procurement
-Responsible for training new warehouse specialists in Excel and Oracle inventory management software
-Use Excel to maintain inventory discrepancy
Follett/ACC Bookstore – Littleton, CO December 2012 – May 2014
Cashier and Customer Service
-Responsible for daily transactions/interactions with customers and vendors, such as answering customer inquiries by phone, buying inventory from vendors, and helping customers find applicable products
-Manage store inventory, including the shipping/receiving of product to customers
-Use Excel Spreadsheets to keep track of inventory for the company as well as customers.
-Frequently met with vendors to discuss inventory management and pricing
Distinctive Skills
-Proven leadership and organizational abilities
-Enjoy working as a team member as well as independently.
-Able to coordinate several tasks simultaneously.
-Advance in Microsoft Office software (i.e. Word, Project, and Excel)
-Great customer service over the phone as well as in person
-Can create and maintain paper and electronic filing
-Proficient at SAP, JDE and MK base software.
-Ten key qualified.
- Able to work in a high-pressure environment and make deadlines.
Contact this candidate