Manager of IT
Resume:
Cece Collins
CONNECTING PEOPLE WITH TECHNOLOGY
P ortland, OR >> Chicago, IL l inkedin.com/in/cececollins
512-***-**** t **.***********@*****.***
PROFILE Through my experiences, I have discovered my passion for three main things: helping people while making long-term connections, working with technology and end-users, and constantly expanding my knowledge.
KEY SKILLS DIGITAL – P roficient in configuring and maintaining workstations, networking infrastructure (specifically Meraki), and professional grade AV equipment; administering SaaS stack and vendor communication; understanding of SSO and security protocols. LEADERSHIP – Passionate about developing strong business relationships with internal users and departments; training, mentoring and leading team members; delivering strategic and profitable success; and being a reliable resource for our vendors. LIFE – O utgoing, personable and professional attitude; love for learning, communicating and helping others; proactive go-getter; the drive and passion to make positive change. EXPERIENCE MANAGER OF IT – S IMPLE Sep 2017 - C URRENT
● Achieves information technology staff and project results by communicating expectations; coaching, counseling, and encouraging employees; initiating, coordinating, and enforcing systems, policies, and procedures; leading by example.
● Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. IT SUPPORT ENGINEER 2 – S IMPLE Apr 2017 - Sep 2017
● Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying opportunities; evaluating trends; anticipating requirements.
● Participated in the design of information and operational support systems. Configured and maintained operating systems, application software, and networking infrastructure. Tested and maintained security, backup, and redundancy strategies. ADVANCED SYSTEMS ADMINISTRATOR – A DLUCENT Dec 2013 - Apr 2017
● Administrated performance for the company network, VoIP, and information architectures, such as internal servers, personal computers, and video conferencing equipment, while providing data security for company and clients’ confidential data.
● Evaluated, proposed, and incorporated quality assurance for in-house software and hardware opportunities with efficiency, security, and budget in mind. BUSINESS SUPPORT OPERATIONS – A PPLE Dec 2007 - Dec 2013
● Repaired products and relationships while educating customers on Apple products / software and creating that "wow" experience.
● Served as a mentor for technicians, trainers, and sales specialists by leading meetings
/ discussions on productivity, efficiency, teamwork, and customer satisfaction. CONSULTING FULL TIME MEMBER – S IM PORTLAND CHAPTER 2018 - CURRENT IT STRATEGY CONSULTANT – L ITTLE HELPING HANDS 2016 - 2017 TECHNOLOGY CREW MANAGER – S XSW 2011 - 2015
IT OPERATIONS CONSULTANT – M ARSHA MILAM MUSIC 2012 - 2012 Technical Management, Technical Understanding, Analyzing Information, Informing Others, Staffing, Problem Solving, Developing Budgets, Coordination, Strategic Planning, Quality Management, Vendor /Partner Management Cece Collins
CONNECTING PEOPLE WITH TECHNOLOGY
P ortland, OR >> Chicago, IL l inkedin.com/in/cececollins
512-***-**** t **.***********@*****.***
Dear Recruiting,
I am a hard-working go-getter who has a passion for connecting people with technology and solutions with opportunities, all while keeping the day-to-day fun and upbeat. I have accrued nearly 11 years of IT experience focusing on customer experiences and technology solutions in the enterprise environment with a combination of 8 years in the role of a Team Lead or Manager.
Throughout this time, I’ve worked one on one with customers/clients to improve their experiences with technology; managed to audit and reduce significant costs within a $500k/year Information Technology and Security budget, while ensuring progressive movement on project initiatives; project managed company-wide rollouts such as Device Enrollment Program and Mobile Device Management (Jamf), new helpdesk ticketing platform (FreshService) and Intranet, telephony upgrade and vendor replacement (from Asterisk to Five9), and Active Directory with Centrify SSO (Single Sign-On solution), while coordinating with the executive team for resources and budget projections; developed extensive documentation and efficient, yet thorough processes; ordered and serviced all computers, peripherals and other technology (including Apple/Windows/Linux systems); supported audio/visual needs for large-scale events; spearheaded campus moves and extensions with AV and Infrastructure; and managed/lead teams from the beginning stages of a few support specialists with several homegrown solutions to being an IT Enterprise department stepping in as the backbone and resource for all company technology integrations with experienced IT Systems Engineers.
...and this was all in the last 10 months with a team of 4 Systems Engineers, 3 Support Engineers, and myself. Phew, we’ve been busy and having a blast while doing so! All of this has further ignited my passion for this field and for helping people and businesses with technology. If what you see here is exciting and what you are looking for, please contact me at 5-12-542-**** or via email at ***.***********@*****.*** to arrange our next conversation! I look forward to learning more about the position and team!
Sincerely,
Cece Collins
Technical Management, Technical Understanding, Analyzing Information, Informing Others, Staffing, Problem Solving, Developing Budgets, Coordination, Strategic Planning, Quality Management, Vendor /Partner Management Cece Collins
CONNECTING PEOPLE WITH TECHNOLOGY
P ortland, OR >> Chicago, IL linkedin.com/in/cececollins
512-***-**** t **.***********@*****.***
REFERENCES SARAH DREW – S ENIOR MANAGER AT SIMPLE
● *****.*****@**.***
TIA BLACK – M ANAGER AT SIMPLE
● *********@*****.***
STACI WOODBURN-HENRY – FORMER MANAGER AT ADLUCENT
● ******************@*****.***
THOM BROOKS – C O-MANAGER AT SXSW
● ****.******@*****.***
Technical Management, Technical Understanding, Analyzing Information, Informing Others, Staffing, Problem Solving, Developing Budgets, Coordination, Strategic Planning, Quality Management, Vendor /Partner Management
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