Microsoft Office Food

NICOLENE LATCHMAN

Sarasota, Florida, ***** 863-***-****

*********@******.***

WORK EXPERIENCE

- C & C Market Research, Sebring, Florida

Communications Supervisor, Sep 2016 – Sep 2017

Oversee activities directly related to making products or providing services.

Manage staff, preparing work schedules and assigning specific duties.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Order tests that could determine the causes of product malfunctions.

- Domino's, Sebring, Florida

Pizza Maker, Aug 2015 – Dec 2015

Greet customers and ascertain what each customer wants or needs.

Maintain sanitation, health, and safety standards in work areas.

Clean food preparation areas, cooking surfaces, and utensils.

Verify that prepared food meets requirements for quality and quantity.

Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.

Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.

Take food and drink orders and receive payment from customers.

Clean, stock, and restock workstations and display cases.

Read food order slips or receive verbal instructions as to food required by patron and prepare and cook food according to instructions.

Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

Measure ingredients required for specific food items being prepared.

Wash, cut, and prepare foods designated for cooking.

Cook the exact number of items ordered by each customer, working on several different orders simultaneously.

Serve orders to customers at windows, counters, or tables.

Pre-cook items such as bacon, to prepare them for later use.

Prepare dough, following recipe.

Order and take delivery of supplies.

EDUCATION

Sebring High School, Sebring, Florida

High School Diploma, May 2018

ADDITIONAL SKILLS

Able to type 55 wpm

CREDENTIALS AND LICENSES

Microsoft Office Specialist 2013

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