Customer Service Management

W illie G. Harris

**** ****** ***

Sacramento, Ca. 95838

Cell: 209-***-****

**********@*****.***

Q UALIFICATIONS

Self-directed with the ability to influence others through effective interpersonal communications.

● Analytical And Problem Solving Skills

● Ability To Manage Priorities

● Excellent Customer Service Skills

● Negotiation: Negotiation Skills

● Proficient With Microsoft-Word- Excel- Access

● Accounting-Finance Consulting

● Skip Tracing

● Leadership Knowledge

● Excellent Time Management

● Dependable/Trustworthy

● Hardworking/Resourceful

● Hogan/Host System/AS-400/Episys Quest System/Lending 360/Synery EMPLOYMENT HISTORY

Central State Credit Union Member Care Representative Dates: Oct. 2013-Feb. 2018

Job duties included: : Responsible for handling inbound-outbound calls and collecting on delinquent Automobile Loans, Reserve Cash Accounts, Visa & Master cards, and Home Equity Lines of Credit within bank policy and regulatory guidelines. Overseeing Monetary Transaction Data Balancing, Repossession Redemption Procedures and Bankruptcy Reaffirmation & Discharges. Cross-Sold Guaranteed Auto Protection (GAP), Member’s Choice Insurance. & Process Cuna Mutual Claims.

Performant Financial, Inc. Loan Processor

Dates: Jul. 2012-Aug. 2013

Job duties included: Reviewing and analyzing Federal, State and Private Loan applications, to ensure eligibility, accuracy and completeness with internal and regulatory guidelines to minimize risk factors. Completed all required paperwork and forms in a timely manner set by management and maintain high level of customer services with good communication.

Bank of Stockton Account Management Specialist

Dates: Jul. 2008-Mar. 2012

Job duties included: Responsible for handling inbound-outbound calls and collecting on delinquent Automobile Loans, Reserve Cash Accounts, Visa & Master cards, and Home Equity Lines of Credit within bank policy and regulatory guidelines. Overseeing Monetary Transaction Data Balancing, Repossession Redemption Procedures and Bankruptcy Discharges.

Washington Mutual Bank Promissory Note Investigator Dates: Apr. 2005-Jul. 2008

Job duties included: Portfolio Control Analyst, handling inbound-outbound calls and reviewing delinquent accounts and determine the actions required with Washington Mutual Bank Financial Centers, Corporate Investigations and Customers for collections with good communication and negotiation skills and collect on the delinquent accounts.

West Asset Management Collection Recovery Specialist Dates: May. 2001-Mar. 2005

Job duties included: H andling high volume inbound-outbound calls for General Motor Acceptance Corporation, Triad Financial, Honda Motors and Toyota Lexus, and performed skip tracing to locate customer and collateral and negotiate on the principle balance on the original loan amount and prepare pay off on accounts and customer service experience and strong problem solving skills. EDUCATION

Accounting/Finance-Business/Business Managment

Diploma-GED

Re ferences Available Upon Request

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