Silvia Castillo

***** ******** *******, ** *****

713-***-****

E-Mail Address: ac6d9v@r.postjobfree.com

Professional Summary

A consummate professional with over ten years of progressive experience providing payroll, accounts payable, human resource support, and customer service Ability to quickly develop advanced skills with new products Excellent presentation and time management skills

Strong belief that an open line of communication with clients is the key to success Possessing the demonstrated ability to communicate with people at various professional levels and build mutually beneficial relationships

Working knowledge of Microsoft Word, Excel, PowerPoint, Access, Oracle, Intersect, InfoPath, and QuickBooks

Seeking an opportunity to contribute to the attainment of professional goals Work Experience

Powell Industries

Branded Products and Service Division Project Management Coordinator Assist in the administration of the policies of the warranty division. June 2013- Present

Maintain a relationship with Inspectors, Managers, Engineers and Customers

Review drawing packages and summary reviews to determine resolution path

Issue field service

Review invoices for accuracy and submit for approval

Pull, order, and distribute parts to customer

Reconcile quarterly department spending

Modify department manuals

Prepare discrepancy graphs

Certified Internal Auditor

Prostaff

Powell Industries – Branded Products Warranty/ PSS Coordinator January 2013-June 2013

Manage Service Advisories

Oversee the process of notifying customers of the Service Advisories

Coordinate dates of service for customers with Powell Service Division

Issued field service through Powell Service Division

Provide communication link between customer and Powell Service Division

Pulled inventory and distributed parts to customer

Prepared shipping documents

Created forms within InfoPath

Extracted, migrated, organized, and reissued Department Manuals

Assisted in various projects

Preparations for annual audit

Prepare discrepancy graphs

Modifying document libraries

Modifying document permissions

Begin the process of warranty cases

Review drawing packages and summary reviews to determine resolution path Westex Security Services, Inc.

May 2005- September 2011

Payroll / Billing Coordinator

Was promoted from Receptionist to Payroll/Billing Coordinator after 11 months

Managed the Payroll and Billing department

Processed Accounts Payables and Receivables invoices while reviewing and validating them for accuracy

Received, recorded all payments while validating amounts received coincide with invoice issued

Monitored and managed past due accounts while staying in communication with customers

Prepared invoices for reimbursable expenses and validating correct billables are included

Reconciled and processed bank deposits

Reconciled credit card statements while auditing them on a monthly basis

Review timesheets for accuracy and posted hours worked

Resolved any time and pay discrepancies

Prepared and processed bi-weekly payroll checks for 250 + employees

Maintained petty cash fund

Monitored company credit card spending

Assisted in various projects

Processed new employees into QuickBooks

Assisted the Company accountant

Managed on-boarding activities for new clients

Paid Sales Tax monthly

Supported Human Resource department

Conducted interviews

Held orientation classes

Westex Security Services, Inc

Receptionist

Was cross-trained in the Payroll/ Billing department after 7 months

. June 2004-May 2005

Answered multi-line phone system

Coordinated receiving incoming and shipping outgoing packages

Organized and maintained filing systems

Provided support to Human Resource department

Implemented new ways to keep track of unemployment hearings and their status

Supported the Human Resource department during unemployment hearings

Set up interviews, conducted background checks, and administered drugs tests

Entered EEOC information into database

Greeted and distributed payroll checks to employees on paydays

Assisted walk in traffic and notify personnel

Kept track of office supplies and maintained a list of items needed

Maintained office lobby, uniform room, storage, kitchen and orientation/conference room in an orderly appearance

Implemented new procedures to keep track of inventory EDUCATION

Charles H. Milby High School Houston, TX Honors Diploma San Jacinto Community College

Fluent in Spanish

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