Human Resource Service
Resume:
Silvia Castillo
***** ******** *******, ** *****
E-Mail Address: *************@*****.***
Professional Summary
A consummate professional with over ten years of progressive experience providing payroll, accounts payable, human resource support, and customer service Ability to quickly develop advanced skills with new products Excellent presentation and time management skills
Strong belief that an open line of communication with clients is the key to success Possessing the demonstrated ability to communicate with people at various professional levels and build mutually beneficial relationships
Working knowledge of Microsoft Word, Excel, PowerPoint, Access, Oracle, Intersect, InfoPath, and QuickBooks
Seeking an opportunity to contribute to the attainment of professional goals Work Experience
Powell Industries
Branded Products and Service Division Project Management Coordinator Assist in the administration of the policies of the warranty division. June 2013- Present
Maintain a relationship with Inspectors, Managers, Engineers and Customers
Review drawing packages and summary reviews to determine resolution path
Issue field service
Review invoices for accuracy and submit for approval
Pull, order, and distribute parts to customer
Reconcile quarterly department spending
Modify department manuals
Prepare discrepancy graphs
Certified Internal Auditor
Prostaff
Powell Industries – Branded Products Warranty/ PSS Coordinator January 2013-June 2013
Manage Service Advisories
Oversee the process of notifying customers of the Service Advisories
Coordinate dates of service for customers with Powell Service Division
Issued field service through Powell Service Division
Provide communication link between customer and Powell Service Division
Pulled inventory and distributed parts to customer
Prepared shipping documents
Created forms within InfoPath
Extracted, migrated, organized, and reissued Department Manuals
Assisted in various projects
Preparations for annual audit
Prepare discrepancy graphs
Modifying document libraries
Modifying document permissions
Begin the process of warranty cases
Review drawing packages and summary reviews to determine resolution path Westex Security Services, Inc.
May 2005- September 2011
Payroll / Billing Coordinator
Was promoted from Receptionist to Payroll/Billing Coordinator after 11 months
Managed the Payroll and Billing department
Processed Accounts Payables and Receivables invoices while reviewing and validating them for accuracy
Received, recorded all payments while validating amounts received coincide with invoice issued
Monitored and managed past due accounts while staying in communication with customers
Prepared invoices for reimbursable expenses and validating correct billables are included
Reconciled and processed bank deposits
Reconciled credit card statements while auditing them on a monthly basis
Review timesheets for accuracy and posted hours worked
Resolved any time and pay discrepancies
Prepared and processed bi-weekly payroll checks for 250 + employees
Maintained petty cash fund
Monitored company credit card spending
Assisted in various projects
Processed new employees into QuickBooks
Assisted the Company accountant
Managed on-boarding activities for new clients
Paid Sales Tax monthly
Supported Human Resource department
Conducted interviews
Held orientation classes
Westex Security Services, Inc
Receptionist
Was cross-trained in the Payroll/ Billing department after 7 months
. June 2004-May 2005
Answered multi-line phone system
Coordinated receiving incoming and shipping outgoing packages
Organized and maintained filing systems
Provided support to Human Resource department
Implemented new ways to keep track of unemployment hearings and their status
Supported the Human Resource department during unemployment hearings
Set up interviews, conducted background checks, and administered drugs tests
Entered EEOC information into database
Greeted and distributed payroll checks to employees on paydays
Assisted walk in traffic and notify personnel
Kept track of office supplies and maintained a list of items needed
Maintained office lobby, uniform room, storage, kitchen and orientation/conference room in an orderly appearance
Implemented new procedures to keep track of inventory EDUCATION
Charles H. Milby High School Houston, TX Honors Diploma San Jacinto Community College
Fluent in Spanish
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