Training Manager

KRISTEN QUINN

***** ** *** ******* *****, Florida, 33186 786-***-**** *.*******@*****.***

WORK EXPERIENCE

GOOD HOPE EQUESTRIAN TRAINING CENTER, MIAMI, FL

Program Assistant, January 2004 – September 2004

Assisting clients during Adult Day Training program to achieve their academic, recreational and technological goals

Assist with development of physical fitness curriculum component into daily routine for the individuals by providing information pertaining to equipment needed and exercise routines

Office Manager, September 2004 – January 2018

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

Locate and attach appropriate files to incoming correspondence requiring replies.

Complete forms in accordance with company procedures.

Make copies of correspondence or other printed material.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Learn to operate new office technologies as they are developed and implemented.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Compose, type, and distribute meeting notes, routine correspondence, and reports.

Order and dispense supplies.

Mail newsletters, promotional material, or other information.

Conduct searches to find needed information, using such sources as the Internet.

Provide services to customers, such as order placement or account information.

Creating and sending invoices to customers after being provided services

Posting payments to accounts when receipt of payment

Maintaining accounts receivable for invoices, grants and donors

Contacting customers who have past due past due balances

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Supervise other clerical staff and provide training and orientation to new staff.

EDUCATION

BARRY UNIVERSITY, MIAMI SHORES, FL

Bachelor of Science in Exercise Science

1999-2003

LA SALLE HIGH SCHOOL, CORAL GABLES, FL

1996-1999

ADDITIONAL SKILLS

Notary Public with the State of Florida

Computer Skills: Word, Excel, PowerPoint, Publisher & QuickBooks

Certifications: CPR/First Aid, Zero Tolerance, HIPPA, Health & Safety, Introduction to Developmental Disabilities & HIV/Blood Borne Pathogens

Leadership roles: Columbiettes – Secretary & Vice President

Camp Counselor – Good Hope Equestrian Training Center, Lighthouse for the Blind & Shake-a-Leg

REFERENCES

Sarah Alfonso 786-***-****

Nicole Pepper 305-***-****

Marla Portal 305-***-****

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