Genevieve Llamas, M.P.A, B.S.H.C.A

ac6d1z@r.postjobfree.com • 520-***-****

*** * ** *** ****, San Manuel, AZ 85631

Summary:

Detail-oriented professional with over 30 years’ progressive experience in customer service coordination and analysis. Excellent communicator with well-developed interpersonal skills and able to accomplish tasks in a timely manner. Motivated self-starter who enjoys new challenges.

Experience:

Site Administrative Clerk, Cementation USA, LLC. – 47206 #9 Shaft Magma Rd, Superior, AZ 85173 801-***-****, July/2017 to May/2018

Complete E-Verify.

Orientate new hires.

Prepared Payroll to send over to corporate.

Filed and maintain employee’s personal files.

Provide benefits information to new hires for process.

Enter benefit information of new hires to the benefit systems.

Schedule physicals of new hires.

Create Excel spreadsheets for the Safety department, attendance and other forms.

Process new hire paperwork.

Human Resources Specialist, GENCO Distribution – 6350 E Littletown Rd. #100, Tucson, AZ 85756 520-***-****, March/2015 to May/2016

Assist General Manager with hiring and termination process.

Process new hire paperwork.

Completed E-Verification and background verification.

Filed and maintain employee’s personal files.

Provided benefits information to new hires.

Order warehouse and office supplies.

Greet vendors and Visitors.

Prepared Payroll.

Enter expense report into Deltek system.

Performed Random drug testing to employees.

Update Human Resources policies and procedures

Maintain Labor Law Posters

Training new hires

Monthly OSHA 300/300A forms

Human Resources Coordinator, Northwest Medical Center – 6200 N La Cholla Blvd, Tucson, AZ Employee Service Ctr. 855-***-****, October/2007 to August/2014

Assist Recruiters with new hires.

Provided new hire paperwork.

Data entry (Special projects).

Completed E-Verification, background verification and Sanction verification

Answer inbound phone calls and directed the caller to the appropriate person.

Entering transfers request forms into Taleo system.

Updated employee’s information into the UltiPro and HMS.

Filed and maintain employee’s personal files.

Assisted employees with Benefit information.

Scheduling meetings and room reservations for department.

Training co-workers on job functions.

Receive, sort and forward incoming mail.

Ordering and distribution of office supplies.

Greet and direct visitors.

Type and edit documents.

Assisted the department with special projects.

Copied, faxed, and scanned documents.

Reimbursement Specialist July/2006 to October/2007

Post insurance payments to patients account.

Explanation of Benefits (EOB’s).

Refund overpayments from insurance and/or patient’s account.

Completed the Discrepancy reports daily.

Customer Service Representative November/2004 to July/2006

Answered inbounding customer calls regarding bill inquires.

Receive, sort and forward incoming mail.

Adding I-plans to patient’s accounts.

Responsible of Correspondence (return mail) daily.

Copied, faxed documents to pacific areas for billing purposes.

Bankruptcies

Ran the Collection Series report.

Verified patient’s insurance.

Research patient insurance issues.

Reviewed itemized statements with patients.

Forward Audit request for the patients.

Admission Representative, Sonora Behavioral Health Hospital – 6050 N Corona Rd Bldg. #3, Tucson, AZ 520-***-****, September/2008 to August/2010

Performed Insurance verification

Patient admissions

Answering phones

AFNI INC. – 5320 N La Cholla Blvd, Tucson, AZ

Customer Service Representative September/2007 to September/2008 520-***-****

Answer phones

Bill inquires

Trouble shooting wireless phones, sales

El Rio Health Center – 839 W Congress Rd, Tucson, AZ 520-***-****

Member Service Representative March/2003 to June/2005

Appointment scheduler

Answer phones

Verify and rescheduled appointments

Referral Clerk

Referrals for adolescents and adults

Prior authorization by insurance

CPT and ICD9 codes

Scheduled specialist appointments

Patient transportation

Education:

Grand Canyon University – Phoenix, AZ

Master of Science in Public Health Administration with emphasis in Health Care Management – June 2016

Bachelor of Science in Health Care Administration – October 2014

Technical Skills:

Microsoft Office (Word, Outlook, PowerPoint, Excel)

Knowledge in Publisher and Visio

Taleo, Ultipro, HMS, Kronos, PayCom, Midoka

10 key adding machine by touch

References available on request.

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