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Customer Service Operator

Location:
Everett, Washington, United States
Posted:
July 21, 2018

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Resume:

DIANA

PITTMAN

ac6cyh@r.postjobfree.com

425-***-****

OBJECTIVE

Excel in a career opportunity and showcase extensive customer service experience, focused on technical troubleshooting.

SKILLS

Customer Service, Teacher, Willingness to Learn, Technical Troubleshooting, Team Building, Punctual, Hard Worker, Flexible, Good Listener

Technology Savvy

MacOS and Windows proficient

MS Office

Mobile devices

(Smartphone and Tablets)

EXPERIENCE

CUSTOMER SERVICE SPECIALIST-TICKET RESOLUTION SPECIALIST/ATT MOBILILITY

August 2006-February 2017

Assist with mobile device inquires,

Troubleshoot cellular network issues

Technical troubleshooting of device, products and services.

Ticket follow-ups, ticket escalation

New product testing/troubleshooting

Multiple RIM Blackberry Certifications Tier 1 and Tier 2

Graduate of extended Customer service trainings

Provided internal support for new internal products/programs

TELEPHONE BANKER/WASHINGTON MUTUAL

July 2005-July 2006

Call Center work related to consumer banking concerns

Handle product inquires, and other banking related inquires

Escalate advanced issues for further support

EDUCATION

BA IN CHILD STUDIES

Central WA University

Early Elementary education program

GPA 3.7

VOLUNTEER EXPERIENCE

Hooterville Pets

September 1999-June 2000

Pet Care

Ensure animals are fed

Basic maintenance of facilities

Crosspoint Church

Floor Director

Camera Operator for media services



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