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Social Media Customer Service

Location:
Long Beach, California, United States
Posted:
July 20, 2018

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Resume:

SUMMARY

Seasoned operations, finance and strategic executive across CPG, apparel, fulfillment, supply chain, e-commerce, manufacturing and distribution verticals.

Strategic & business planning

Rapid growth management

Turnarounds & change management

Supply chain optimization

Staff leadership & team building

Cost reduction & profit growth

Amazon’s seller and vendor central

Financial planning & analysis

EXPERIENCE

COO/CFO (contract) – Juva Brands 2017- present

Senior executive responsible for fully integrated supply chain management from manufacturing in China to Amazon’s ecosystem. Developed annual demand manufacturing forecasts, blanket PO’s and purchasing; managed Amazon’s Seller Central Account, built financial planning model.

President & COO – Specialized Marketing Services, 2016 – 2017

Operations & Financial Executive responsible for building company multi-location fulfillment and marketing services to drive revenue and optimize operating income. Challenged with delivering operations excellence, process improvement and overall financial accountability. Clients included Fortune 500 companies including: Johnson & Johnson, Disney, Samsung and Canon. Services included strategic marketing, POD, and 3PL logistics, B2B, B2C fulfillment and Co-Pack services

Director, Finance, HR & Operations - SmartyPants Vitamins, 2014 – 2015

Recruited to provide executive leadership and improve financial and operating systems to optimize business value for investment. Created multiple financial models to maximize capital expansion opportunities. Challenged to rapidly build infrastructure to support aggressive growth initiatives with minimal resources. Led company to 300% YOY growth, scaling to meet demand, adopting new technology, and expanding resources.

COO – Social Media Agency - DEI Worldwide, 2005 – 2014

Senior operating and financial executive with full P&L and management responsibilities for all facets of social media agency. Areas of oversight included: production, client and business strategy, execution, financial planning, analytics, human resources, and business development.

COO - Private Brands, a subsidiary of Tarrant Apparel (NYSE:TAGS), 2004 – 2005

Senior executive responsible for the division’s overall financial performance and operational infrastructure including service, distribution, manufacturing and production for celebrity apparel brands such as American Rag, Jessica Simpson and Beyonce. Negotiated contracts with suppliers and major retail customers. Highly respected and recognized by colleagues both locally and globally as a strong team player and creative problem solver.

Director of Operations – NutritionExpress.com, 2001 – 2004

Advanced rapidly to senior operations executive and general manager responsible for the company’s technology platforms, ecommerce site, consumer and retail direct distribution, customer service, warehousing, inventory control and order processing. Provided leadership to 45 employees.

Executive Vice President, Operations - eNutrition.com, Nutripeak.com, 1999 - 2001

High profile position managing the company's retail, Internet technology, customer service and fulfillment operations. Recruited by Joe Weider to manage his start up, eNutrition, and his first ecommerce site to extend the reach of his nutritional supplements and natural products.

Director of Fulfillment and Distribution - Allied Digital Technologies, 1992 - 1999

Directed the operations of three B2B and B2C distribution and fulfillment facilities. Areas of responsibility included, P&L, 3PL management, inventory control and warehouse management.

EDUCATION

Sacred Heart University, Bridgeport, CT. Major: Business Administration



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