Manager Data Analyst

NINA BOUGHTON

Agile Business Analyst, Data Analyst and Scrum Master

Lewisville TX 75067 469-***-**** **********@*****.***

OBJECTIVE

Dedicated solutions-driven business analyst with experience leading Enterprise Projects and working with cross-functional teams in the Software Development Life Cycle (SDLC); creation of clear Business Requirement Documentation (BRD) and User Stories for the delivery of process of innovations while driving the attainment of business goals in an Agile/Scrum or waterfall environments. And experienced at conducting monitoring for operational processes, reviewing, assessing data and implementation for business improvements to optimize efficiency and transparency.

SKILLS & ABILITIES

Business Intelligence Applications: (Beginner-Intermediate)

Tableau, SAS Enterprise Miner, SQL, Azure, Power of BI

Call Centers & Phone Systems:

Five9 as Admin (Intermediate)

Intermedia as Admin (Intermediate)

ERP & CRM Systems:

NetSuite as Admin (Intermediate)

Salesforce as Admin (Beginner-Intermediate)

Microsoft Office Suite:

Excel, Word, PowerPoint, Project, Publisher, Visio, Visual Studios

(Advanced-Expert)

EDUCATION

University of North Texas,

BBA in Decision Sciences, 2015

Coursework in analytics, data mining, modeling for business intelligence, management science, and business policy with a foundation in economics.

Scrum Master Certified, 2017

A scrum master is the facilitator for an agile development team. Scrum is a methodology that allows a team to self-organize and make changes quickly, in accordance with agile principles. The scrum master manages the process for how information is exchanged.

FUN FACTS

First job started selling at 16 years and was ranked #1 Sales Associate in the Southwest Region at Bag ‘n’ Baggage. Then worked at as Store Manager at Things Remembered and my store was Ranked #7 out of 212 stores in the company which was based on multiple KPI’s. By the age of 21 was a District Manager at Gallery Imports and responsible for 20% increase in revenue. Bilingual in Russian and very well-travelled across the US and Europe. President of Institute of Operational Research and Management Sciences (INFORMS) during college and responsible for 120% growth in membership.

EXPERIENCE

Operation Manager & Business Optimization Specialist

January 2018- May 2018 (Consultant)

-Coordinate and execute gaps within business processes and procedures

- Served as the Subject Matter Expert (SME) and IT liaison with system users, the development team, and/or vendors to help design and develop applications.

-Directed weekly cross-functional team meetings as part of forecast, inventory, and sales operations continuous improvement process.

-Worked across Logistics, Finance, Customer Service, Sales, and Manufacturing organizations to improve product delivery time, automate communication amongst 3PL, minimize waste and improved customer experience.

-Presented tools and recommendations based on data analysis to directors and executive staff.

-Created training documentation and training execution.

-Lead 30% growth in revenue month over month.

Lead Business Analyst

May 2017- October 2017 (Contract)

-Served as the Subject Matter Expert (SME) and IT liaison with system users, the development team, and/or vendors to help design and develop applications for current and future applications.

-Lead the execution of Enterprise Projects such as: new phone system (Five9), new shipping services/carrier (white glove), new ERP & CRM (NetSuite & Salesforce) implementation, ERP & CRM Enhancements and Webstore enhancements.

-Created business intelligence reports with Power of BI

-Supported user community of approximately 200 ERP & CRM Users

Data Analyst/Business Analyst

May 2016- May 2017

-Gathered data and investigated trends, market dynamics, and presented future outcomes for the consumer. Tasks for included market trend analysis, assessment of competitors and positioning, evaluation of technologies, forecasting, analysis of industry and consumer data and presentation of results.

-Crafted employee benefit packages.

-Created and submitted Rights for Proposals (RFP) for bids.

-Supported insurance benefit services for 79 clients/accounts

Business Analyst/Project Coordinator

May 2015- May 2016

-Developed NetSuite & Salesforce Training Program that was specific to each role/department specifics and aided in NetSuite & Salesforce Implementation Strategy.

-Lead the development of a digital online personal development library (Evergreen Project) with guest speakers like Jim Rohn, Darren Hardy, John Maxwell and many more. Created multi-channel digital marketing strategy across e-mail, web, mobile, and social media.

-Supported user community of approximately 200 Enterprise ERP & CRM users

-Created https://www.successacademy.com/

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