Customer Service Representative

Ladareta V. Carty

*** ********* ****, *******, ** 32738

**************@*****.***

201-***-**** – (Cell)

Objective:

An accomplished Administrative Assistant/Customer Service Representative with a diversified and successful background in data entry and international customer service. Excellent organization skills and the ability to communicate effectively with customers and employees at all corporate levels. Strong computer skills with expertise in SAP software.

Education:

Drake College of Business Newark, NJ

Administrative Assistant Program

Skills:

Typing 55-60 WPM

Microsoft (Word, Excel, PowerPoint, Outlook)

PeopleSoft

Gen Tran (EDI)

Human Resources (New Hire Process, Benefits, New Hire Orientation, HRIS & Tesseract Updates)

Excellent Communication, Writing and People Skills

Employment:

Dixon Ticonderoga Lake Mary, FL

May 2015 – Present

Customer Service Representative/Account Manager

Responsible for entering orders from different avenues, electronic, manual, & fax.

Responsible for verifying uom, pricing, shipping address, carrier

Confirm receipt of PO to sales representative and customer verbally and via email

Provide information such as tracking information to customers as well as copies of invoices for all channels of the company (Industrial, Education, & Retail). Received requests via email and phone

Responsible for handling the customer service complaint emails and responding to the customer’s in a timely manner. Also send replacements for damaged product purchased by the customer.

Randstad Staffing/Aon Hewitt/PNC Bank Orlando, FL

Sept 2014 – March 2015

Customer Service Representative

Worked in an inbound call center environment

Handled incoming calls and follow-up calls related to health, savings, retirement plans and other human resources related services

Identified and resolved customer issues providing additional information and feedback to the customer as necessary and in a timely manner

Navigated in a windows based system through a series if databases in order to access the appropriate information to service the customer

Researched information and provided follow-up to customer as required

Ladareta V. Carty

Page 2 (continued)

Convergys/AT&T Business Lake Mary, FL

June 2012 – October 2013

Customer Service Representative

Answered AT&T business customer’s questions regarding bills, account information and every aspect of the company's daily business routine.

Also performed upgrades for new equipment. Processed payments, secured payment arrangements, technical troubleshooting when customer's wireless device is not working

Kelly Services/Frontier Communications Deland, FL

January 2012 – April 2012

Customer Service Representative

Represented Frontier Communications by performing duties in the offline department and assuring that customer core programming was correct.

Processed modem returns and followed through that credits/debits were issued accordingly.

Worked with customers to ensure that TPV (third party verification) were completed.

Performed a variety of jobs on different projects when needed

Joule Staffing Solutions/Paterson Board of Education Parsippany, NJ

June 2011 – October 2011

Customer Service/Data Entry Representative

Answered phones and responsible for greeting parents and answering any questions regarding school registration for their children

Verified all documentation for students (proof of address, physical and shot records.)

Updated addresses all personal information in Board of Education system via data entry

Kelly Services/Engelhard/BASF Cranford, NJ

March 2006 – May 2009

Customer Service Representative/Administrative Assistant

Handled domestic and international orders. Responsible for entire order fulfillment process using JD Edwards and SAP system received order requests via phone, email and fax

Researched and responded to all customer inquiries (shipping concerns, complaints, etc.)

Maintained filing system, data entries and performed all administrative duties

Issued Order Confirmation to customers and kept customers informed of orders through entire process until order was complete

Archived entire plants files when plan was closing so that they can be stored

References Furnished Upon Request

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