PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
JANELLE WILLIAMS
*** ********* ***** ******, ***** MIAMI BEACH, FL 33162 H: 305-***-**** C: 786-***-**** ac6ccw@r.postjobfree.com Detail-oriented Event Leader bringing more than five years of expertise and achievements in event planning. Focused leader with success in guiding teams through pre-event coordination, event execution, and post-event activities while building relationships with internal stakeholders and event attendees. Prepared to take next career step as an Event Manager.
Strategic Planning
Flexible
Attention to Details
Event Planning
Budget management
Revenue generation
Customer-service oriented
Customer/Client relations
Time management
Multitasking
Project/Facility Management
Events logistics management
PARAGON EVENTS
Event Operations Assistant Delray Beach, FL February 2018 - Current Managed and develop preliminary budgets
Oversaw hotel room blocking
Coordinated event logistics ranging from food and beverage menus, audio visual, and venue contracts
Collaborated with event team on various programs
Direct contact with high-profile clients
Communicated and strengthen client relationships
Prepared event specific timelines and work plans
Liaised with marketing and PR colleagues to promote special events in social calendars. Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
Delivered prompt payment for event services, including vendors, venues, staff, and transportation providers.
Hired and cross-trained staff members for various event-specific functions and ensured employees' understanding of associated processes and procedures. Oversaw the preparation and management of event budgets to deliver at or below projected costs. Solicited feedback from clients to assess event success and uncover opportunities for improvement. Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination. Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions. Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Compared agency and vendor marketing expenses against established budgets. Proofed and approved production and printing drafts of promotional materials. Drafted post-event evaluations, compiled results and recommended changes for future events. Prepared and gave presentations to clients and other project stakeholders. Traveled nationally and internationally to meet with customers and deliver clear company messages.
Managed project deadlines and monitored milestones through completion stage. Cultivated and managed relationships with key clients, vendors and community partners. TURNBERRY ISLE MIAMI, AUTOGRAPH COLLECTION
Lead Event Coordinator Aventura, FL October 2016 - Current Assisted the Director of Event Management with Club Member & Corporate (Owners) functions as needed
Planned food & beverage requirements with client – up-sell and maximized revenues Assisted with follow-up on inquiries in a timely and professional manner Created BEOs; booked appropriate space for event, created floor plans, resumes & cover sheets Participated in sites, both scheduled and walk-ins Attended department, BEOs and resume meetings
Communicated daily with the appropriate departments to ensure all departments were aware of all changes on the BEOs, acting as a liaison between client and colleagues Expressed hospitality and gratitude to the client for their business Filed banquet event orders
Other duties as directed to include, but not limited to, assisting in the daily administration with colleagues for the good of the department
Program knowledge; Opera PMS, HOTSOS, Meeting Matrix, Social Tables, CI/TY & IPlan. HARD ROCK STADIUM
Game Day Operations - Manager Miami Gardens, FL May 2016 - October 2016 Worked ALL Miami Dolphins home games for the 2016 season. Assisted with all in-game activities as it relates to special events obligations. Supported Special Events department in all pregame and postgame events as assigned. Arrived early on game days to set up the Grand Plaza, the Joe Robbie Alumni Plaza and the Don Shula Plaza.
Oversaw and operate Miami Dolphins activations.
Provide a high quality customer service interaction with all Guests to enhance the entertainment experience.
Assisted with set up and break down of Miami Dolphins events. Assisted with the set up of Miami Dolphins Community Events including the Dolphins Fan Experience Truck.
TURNBERRY ISLE MIAMI, AUTOGRAPH COLLECTION
Meeting & Event Concierge Aventura, FL January 2016 - October 2016
• Assisted Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
• Communicated with other Event Concierge team and Managers to ensure seamless experience.
• Was an expertise of hotel departments and purpose in fulfilling guest needs.
• Managed and assist all aspects of hotel events to include day to day coordination.
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences.
• Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up.
• Multi-task and prioritize multiple requests and information; time management skills are necessary.
• Utilize Opera & CI/TY software for generation of necessary documents and changes as needed.
• Detailed knowledge of the hotel meeting space, group dynamics and event details.
• Completed Special projects as assigned by Department Manager.
• Attended daily Banquet Event Order meetings and Coordinates and attends pre-convention meetings TURNBERRY ISLE MIAMI, AUTOGRAPH COLLECTION, WEST COUNTRY CLUB DRIVE, AVENTURA, FL, UNITED STATES
Front Desk Agent Aventura, FL April 2015 - January 2016 Welcomed and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service Used computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
Checked guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service Promoted Turnberry Hospitality and brand-specific marketing programs • Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy Quoted and became familiar with room and rate availability for current and future dates ACCOMPLISHMENTS
Accepted reservations, changes and cancelations, as needed Worked closely with the Bell stand and Housekeeping staff to coordinate the efficient handling of guest requests, room availability and guest luggage Followed up on guest requests. Handle and resolve guest problems or complaints, using standards of service
Prepare daily reports and block special requests
Kept all support departments informed of necessary information or requests Team Member of the Year 2017
Team Member of the Quarter 2017
Executed over 50 Events in 2016-2017 while supporting (5) Event Managers while maintaining 96% Guest Satisfaction Rate.