Toni Leigh Goldhardt ***** Matville Road Orient, OH 43146 614-***-**** ac6c25@r.postjobfree.com

HUMAN RESOURCES PROFESSIONAL

Committed to Maximizing Human Capital, Acquiring and Retaining Top Talent, and Improving Employee Relations

Dedicated HR professional with ten years of progressive experience in all generalist HR functions, services, and initiatives, including, but not limited to: hiring practices, employee benefits and compensation, training and development, employee retention, motivation, and advocacy. Successful background in the creation and delivery of employee and management training. Possess understanding of federal and national laws concerning employment/labor practices. Organized and detail oriented with highly regarded interpersonal skills. Excellent reputation for providing suggestions and solutions concerning employee relations; sensitive to cultural and diverse issues. A solid track record for maintaining professionalism, discretion, maturity, and diplomacy.

KEY SKILL AREAS

Strategy Human Resources

Coaching/Development of Leadership

HR Administration

Workforce Planning

Talent Acquisition

Performance Management

Employee Relations

Employee Engagement/Satisfaction

Talent Management

Benefits/Payroll Administration

Regulatory Compliance

Mediation/Dispute Resolution

PROFESSIONAL HISTORY

HONDA ENGINEERING N.A., INC. (EGA) - Incorporation of American Honda Motor Co., Inc.

Global mobility manufacturing organization specializing in automobile, powertrain, marine, racing, and aero products, 700+ associates

Human Resources Business Partner, Marysville, Ohio (01/16 - Present)

Manage all aspects of exempt and non-exempt training and development initiatives, including but not limited to: classroom facilitation, coordination of outside vendor learning, performance management, new hire orientation, and development of organizational tools to assist with leadership competencies. Monitor high and low performing associates through succession planning and performance improvement plans. Oversee manpower initiatives to ensure divisional leaders are monitoring their headcounts appropriately by creating needed job positions or managing workforce.

Accomplishments

Project Manager who effectively transferred 30 associates from employment under Honda Manufacturing of Alabama (HMA) to Honda Engineering N.A., Inc. Managed and initiated changes to associate benefits (medical, dental, vision), policies and procedures, information technology networks, compensation, leadership support, and vendor relationships.

JPMORGAN CHASE & CO.

Global financial services firm, 125,000+ employee scope within Consumer and Business Banking

Human Resources Business Partner- Manager Consultant, Columbus, Ohio (12/11 – 01/16)

Responsible for acting as a strategic and tactical human resources business partner/manager consultant within the Consumer and Community Banking team to facilitate the achievement of business goals. Strong focus on coaching, talent management and employee development, and employee engagement. Provided consulting and guidance to leadership teams on issues related to their people resources, including employee relations and leadership development. Leveraged HR partners in Employee Relations, Legal, Employee Assistance Program (EAP), and Disability Management to address employee and environmental issues.

Accomplishments

Effectively lead high-profile investigations involving senior leadership, resulting in appropriate disciplinary actions.

Assisted a multi-regional team to accurately depict employee engagement within HR as a whole (encompassed 200 associates).

AVON PRODUCTS, INC.

Fortune 500 direct sales beauty/cosmetics organization, 500+ associates

Human Resources Supervisor, Zanesville, Ohio (08/10 – 11/11)

Managed HR strategy, organization structure, employee relations issues, and talent review/planning for distribution center; primarily second shift associates. Ensures consistency in communications delivered to the facility. Develops, conducts, and implements training for all branch associates, including management. Assists with staffing and retention goals, strategies, & activities to achieve business results for branch leadership. Ensures compliance with Federal and State employment laws, in areas including FLSA, Title VII of the Civil Rights Act, FMLA, OSHA, workplace violence, & substance abuse.

Accomplishments

Managed all health and safety aspects of the facility for six months in lieu of Occupational Health Nurse to maintain compliance with Workers Compensation, FMLA, long and short-term disability, OSHA, transitional return to work, and HIPPA regulations.

Created, trained, implemented, and facilitated a six module training program for Area Leadership.

H&R BLOCK

Individual and corporate tax preparation organization, 6 Regions, 60+ District Managers

Field Human Resources Manager, Worthington, Ohio (11/08 – 06/10)

Executed human resources strategy, in a way that ensured consistency across division/region/district, while attending to the individual needs of a four state geographic territory (Indiana, Ohio, West Virginia, and Kentucky). Provided specific feedback about performance and developed coaching skills in others. Participated in workforce planning processes and anticipated district leadership needs. Conducted associate relations investigations to ensure clarity and resolution throughout the division partnering with Legal and Compliance departments when appropriate. Worked with regional leadership to execute plans to improve associate satisfaction. Developed/coordinated/delivered training programs to address specific needs of district associates. Managed people development at a regional and district level; worked with appropriate leadership to develop objectives and performance improvement plans.

Accomplishments

Created and implemented a divisional rewards and recognition program that encompassed initiatives on divisional, regional, and peer levels

Lead a four person team of HR professionals through a national HR audit of existing hiring practices to ensure adherence of compliance standards. Audit focused on I-9 compliance, on and off-boarding standards, and consistency with procedure of multiple terminations executed by individual tax offices.

GAP INC. DIRECT (GID)

Distribution/Call Center serving online customer needs for Gap, Banana Republic, Old Navy, Piperlime, and Athleta retail brands, 900+ associates

Employee Relations Generalist, Groveport, Ohio (08/07 – 11/08)

Provided ongoing support to Gap Inc. Direct employee relations’ objectives; including but not limited to, employee retention, labor relations, and consistent communication of the Company’s policies and procedures. Conducted investigations on policy violations (i.e., sexual harassment, discrimination) and made recommendations as to appropriate action consistent with Company policies. Consistently and continuously made recommendations to Senior Management on ways to improve employee satisfaction and motivation. Provided education about policies to associates and measure the effectiveness of all HR policies and guidelines.

Accomplishments

Created/trained/implemented national "HR 101" training for Seasonal Supervisory teams in both distribution and call center capacities.

Created/implemented/maintained exit interview procedure and tracking tool for non-exempt employee population.

Created/implemented/trained leadership team regarding performance management and corrective action policy.

TARGET CORPORATION

Fortune 500 Import Distribution Center providing merchandise to 26 North American Target Distribution locations, 300+ associates

Human Resources Representative (Generalist), Lacey, Washington (11/05 - 08/07)

Supervised and coordinated daily operations within the human resources team. Established and maintained open communication within the warehouse, as well as external partners (Headquarters and other Distribution Centers). Ensured adequate staffing was maintained at all times, especially in the area of college recruiting. Conducted investigations and made recommendations regarding appropriate action consistent with Company policy.

Accomplishments

Rolled out the facility's first internship program and instituted a strong partnership of regional Supply Chain/Logistics professionals through area college/universities.

Led initiative that resulted in the only facility to obtain 100 percent employee opinion survey participation.

EARLIER POSITIONS

UNIVERSITY OF PHOENIX, Enrollment Counselor, Columbus, Ohio (12/03 - 10/05)

STARBUCKS COFFEE COMPANY, Shift Supervisor, Spokane, Washington and New Albany, Ohio (10/02 - 12/03)

HR SOLUTIONS, INC., Senior Project Manager/Senior Consultant, Chicago, Illinois (04/99 - 09/02)

TOWN & COUNTRY HOMES, Closing Coordinator, Lombard, Illinois (07/98 - 04/99)

R.J. MCGOUGH & ASSOCIATES, INC., Manager of Background and Pre-Employment, Westchester, Illinois (06/97 - 07/98)

EDUCATION AND PROFESSIONAL DEVELOPMENT

Masters of Business Administration, HR Management concentration - University of Phoenix, Columbus, Ohio December 2005

Bachelors of Arts in Sociology - University of Illinois, Urbana-Champaign, Illinois January 1997

Employee Relations Certificate - Cornell University, Ithaca, New York August 2008

Skills: Microsoft Office (Word, PowerPoint, Excel, Visio, Outlook, Access), Lotus Notes, PeopleSoft,

Kronos, Workbrain, BrassRing, Taleo, iCIMS, Clarify, Adobe Acrobat

Affiliations: Society for Human Resources Management (SHRM), Human Resources Association of Central Ohio (HRACO)

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