Name : Venkatesh N Konnur, PgMP,PMP, MBA,SFC

Current Designation : Program Manager / Delivery Lead– Nordic Region

Overall IT Delivery Experience : 20 + Years

Status : Permanent Resident/ Green Card Holder

Mobile : 636-***-****

Email : ac6byf@r.postjobfree.com

Profile Summary

Certified PMI-PgMP & PMP Professional with over 20 Years of IT Project/Program Management along with Service and Infrastructure delivery. Have been accountable for multiple projects and programs related to Oracle EBS/ERP (including Hyperion Business Intelligence & Content Management), Microsoft Cloud solutions (Office 365), Automation Tools for Operational Excellence and Application Development implementations along with Human Resources and Change Management (OCM) having impacts at large scale Organizational level.

Have extensive domain exposure related to Banking/Financial, Federal and State Government,Manufacturing and FMCG to name few across the Globe, managing MM USD Projects and Programs.

Summary of Skills

Program Manager – 1.9 Years with Tech Mahindra – Accountable for Project and Program Management Delivery of MicroSoft O365 Program implementation for Nordic Region Client.

As Program Director, prior experience was accountable for Oracle ERP Projects & Program Delivery Ownership for Africa Region with Onsite/Offshore Support Model.

Assistant Vice President (IT – Project Management & Infrastructure/Service Delivery) - 6.5 Years with Bank Of America – Managing Service and Infrastructure Delivery for Global Markets Domain - 30 member Oracle Team along with Risk, Automation & Middleware Teams.

oConsumer & Retail Banking LOB- Accountable for Migration and Implementation Projects in Ecommerce Space (Online Banking Platform Enhancement Project – included migration & enhancment of legacy credit card systems to latest backend Informix Database v10 and implementing of Business requirements, development of Project Charter, Program Delivery and Closure which included proper Transition and Sustenance Plan for operations team at end of Program.

oGlobal Markets & Risk Technology LOB – Accountable for Implementation of Automation Tool (IPSoft) to reduce operational cost and improve productivity. Program was driven as part of Operational Excellence Initiative across the organization

Infrastructure Architect/ Sr. Database Administrator – 12 Years

o10 Years as Informix Consultant/Solutions Architect for Multiple Fortune 500 Companies in USA

o2 Years with Informix Software Company working as Informix DBA on setting up Environments, Troubleshooting, Performance Tuning and Project Management in USA

Program/Project Management Initiatives Summary:

2 Oracle ERP Migration / Implementation Program

1 Microsoft Office 365 Migration/ Implementation Program “Digital Workplace”

1 Automation Tools Implementation (IPSoft) for Operational Excellence

1 Ecommerce Migration Program – Online Banking Platform

Multiple other Projects as part of Organizational strategic alignment.

Education Qualification

MBA – Indiana State University, Terre Haute, Indiana, USA

Certifications

PMI- PgMP Certified (Program Management Professional from PMI)- #2218005

PMI - PMP Certified (Project Management Professional from PMI)- #2049092

Scrum Fundamentals Certified (SFC) from Scrumstudy- #627559

Six Sigma certified @ Bank of America

ITIL Foundation v3 trained

Informix Database Administrator – Informix & IBM internal Certifications/ Trained

Certified in Global Markets Domain for Banking Domain @ Bank of America

Big Data/ Hadoop Certification Training @ Edureka

Domain Experience:

US Federal & State Government – USDA & State of Mississippi

Global State Government - Ethiopian Transport Management Office & Uganda Revenue Authority

Banking (Retail/Consumer, Global Wholesale Banking (GWB) & Global Markets & Risk Technology (GMRT) – Bank Of America

Hospitality – Walt Disney World, Starwood Hotels & Resorts

FMCG - Walmart

Telecom – SBC Communications, Verizon

Manufacturing – Ahlstrom - Munksjo

Roles & Accountablities :

Global Delivery - Accountable for Program Management execution and management of Global MS Office365 implementation “ Digital Workplace” Inititatve for Nordic region Client across the globe. Imlementation impacting 6000+ Users across 43 sites across the Globe.

oAccountable for Delivery and Management of Oracle ERP Program & Project Implementations for Africa Region. Managed Multi Million USD Contracts for various Clients.

Program & Project Management

oResponsible for Program Delivery using waterfall methodology includes Project Initation, Client Engagment and Project Kick off ( including deliverables such as Business Case, Roadmap, Program Plan, Program Management Plans), Maintain P&L, EBITA and Revenue Projections, Contract and Vendor Management ( SOW and Contract Validation – work with support Partners like Finance, Legal, Sales and Middle Office) for ensuring security and compliance protocols implementation and Project execution ( Resource Mobilization includes upscale and downscaling as per the Project Phase)

oAlso, looked at prospects of introducing Agile concepts for delivery of development Projects.

Vendor Management - Responsible to work with Various strategic Partners, work on SOWs and Contracts including Relationship Management.

Client Relationship & Escalation Management: - Responsible for Client Replationship, Vendor Management and Internal Organizations Support Partners to ensure smooth execution of the Programs related to cost, pricing, resources and client expectations.

Process and Policies: Drive, Develop and Setup Processes for Standardization of Policies and adoption for all Global regions for seamless Operational delivery.

Drive & Adopt Operational Excellence Programs to deliver efficiency and effective methodologies for teams to excel in their deliveries. Led Operational Excellence Program for 2015 to delivered 1.4 MM USD Savings to Organization though Multiple Efficiency and Cost Avoidance Projects.

Risk Management – Deliver Risk Sessions & Identify Risks within Processes through SIAI (Self Identification, Escalate & Debate Process) for teams to adhere to Organizational Principles and Operating Values.

Key Accomplishments :

Accountable for implementation of Global Implementation of Microsoft O365 cloud solutions for Nordic Region Client over as part of their collaborative program vision. The Program execution was for 9 components which included successfully managing the depedencies & benefits delivery as per the Program Roadmap.

Accountable for Multi-Million USD approx. 17MM USD Programs for New Accounts in Africa Region - Oracle ERP Implementation and Support Projects.

1.4 MM USD saving by implementation of IPSoft Automation Tools (define, design, develop and implementation of automated processes) within Global Markets domain of Bank of America as part of Operational Excellence Initiaitve

Ensured Resource Mobilization as per the Project timelines/ Schedules.

Managed Client Expectations to deliver as per the Contractual agreements and strategically alignment of organizational goals & objectives

Accountable for Services & Infrastructure Delivery Management

Maintained Program EBITA as per Organizational Goals

Worked Extensively through the Project & Program Lifecycle – ensuring all deliverables are met as per the Contract.

Professional Experience

Tech Mahindra – Finland/US/India Aug 2016 – May 2018

Client: Ahlstrom – Munksjo

Role: Program Manager

12 months of Accountablity & Execution of Global implementation of Microsoft Office365 Cloud Solutions “Digital Workplace” Program for 6000+ Users over 2 years, executed in mutiple phases having multiple components ~ valued at approx 2 MM Euros (AD Migration, Communication Track (Exchange Online, Skype for Business), Collaboration Track (Sharepoint Online, Fileshare, OneDrive), Workplace Track ( Intune, SCCM & Windows 10 Image) for Nordic Region Client.

Extensively involved with creation & management of Project Management Documents related to Project Management Plan and its subsidery plans related to Communication, Risk, Stakeholder engagement and Quality Plans.

Was leading Oragnization Change Management efforts with OCM Manager to define, develop, execute Change Management from Human Resource perspective impacting 6000+ Users

Discuss, Develop, Distribute and Management of Quaity Plans to ensure adherence, compliance & alignment to Organization Strategic goals and objectives at all times

Single Point of Contact for all Stakeholders as major impact to all segments and departments of the Organization across multiple sites.

Strong usage of MS Project & Excel (MS tool ) for planning & managing of schedules as well MS Office suite tools such as Visio, Powerpoint and Word.

Development and Implementation of PMIS ( Project Management Information System) to define & automate processes for information distribution, communication and stakeholder engagement process and tools as per project management plan

Developed & Managed Dependent Components related to Security & Compliance Framework, Organizational Change Management & Infrastructure Renewal Program

Client: Uganda Revenue Department, Kampala, Uganda

Transport Program Management Office, Addis Ababa, Ethiopia

Role:Program Manager/ Director

9 Months of extensive Program Management & Service Delivery experience to Manage Multiple MM USD Accounts ~ approx 14 MM USD in Africa Continent for Oracle ERP long term Implementation Projects.

The Programs were to implement Oracle ERP Modules related to large scale Human resource HCM, Taleo ( Recruitment), supply chain management, Financial Management, Project Management, Hyperion Business Intelligence and Content Management Modules.

The Program involved managing of multiple project components, depedency and risk management to address uncertainity and ambiguity related to scope & business requirement by strong focus on customer expectations and benefit realization plans.

Bank Of America – New Jersey,US & India Feb 2010 – July 2016

Client: Bank Of America

Assistant Vice President – IT – Project Management & Infrastructure/Service Delivery

Global Lead for Global Markets & Risk technology (GMRT) Projects such as ‘Monitoring Requirement Document’ to Identify and address Monitoring Gaps & BBDA Inputs Projects.

Led Adoption and execution of New Automation Tool Implementation Project and increased the effectiveness of the same to 60% in Oracle Space.

Worked extensively to develop feasiblity analysis ( cost/benefit) to determine the project selection and develop confidence factor to deliver projects within budget and time as per defined scope

Setup and implement processes for Change Mangement to ensure better monitoring and controlling of different project attributes such as variances related to cost and schedule and implement corrective and preventive actions

Maintain Project level RAID ( Risk,Issue,Actions and Depedency) Tracker for better traction of project variables and accountablity

Work closely with all Key Stakeholders to have clear scope and business requirements defined to deliver agreed upon project outputs and benfits expected.

Develop Key Stakeholder engagement with all IT and Business Partners identified to ensure required support and foster relationships to deliver projects within agreed upon cost, time and defined scope.

Drive regular scheduled phase gate and health check reviews with key stakeholders and Steering group by producing project performance report as per Governance plan defined.

Partnered with Country Head for GDCE and as part of 'Internal Mobility' Project – encapsulated new HR Policies related to Talent Movement and Talent Retention.

Certified in Global Markets Domain Knowledge as part of Banking Domain Programs.

Accomplished 1.4MM USD Savings as part of Manage Efficiency targets for Global Markets Lead

As Lead of GMRT/GWBT Oracle Database Team, have Projected Leadership Qualities of Leading the Projects from the Front and established Great Relationship with Business & IT Partners, whose testimony is that Team is was engaged into Complex Projects such as PDBA Roles for Applications, Leading Global Projects such as IPCenter, Delphix Storage Project which resulted in Multiple Global Recognitions from Business Partners.

Computer Merchant – New Jersey Sep 2009 –Feb 2010

Client: Starwood Hotels and Resort

Sr. Informix DBA/Architect

Project – Lightspeed Application Enhancement

1.Working in capacity of Sr Informix DBA supporting over +500 informix online 5.x version installations for Galaxy and lightspeed application for Starwood Property Reservation systems.

2.Involved with monitoring and tuning of Informix installations, troubleshooting issues for onsite properties related to Database.

3.Wrote several customized scripts for monitoring of Informix Database as well as strategies for Upgrading of Informix 5 to IDS 11.

4.Automated the process of Upgrade including maintaining of Super Installer for Database maintenance scripts.

Infinite Computer Solutions – New Jersey Mar 2009 – Sep 2009

Client: Verizon Telecommunication

Sr. Informix DBA/Consultant

1.This role relates to primarily Production support for over 50+ installations of Informix running for VZ customer ticketing application. The applications supported were 24x7.

2.Involved with Data Center Migration Project for IDS 10 from FTW to Sacramento – Imported onbar restore of over 500GB data center – accomplished in 2 business days.

22nd Century Technologies Inc – New Jersey Jan 2009 – Mar 2009

Client: State of Mississippi- ITS

Senior Informix DBA/ Technical Architect

Project: Implemented Case Management/ Electronic Case Filing System (CM/ECF) Project for State of Mississippi Madison County Supreme Courts pilot program.

The Project was to implement new platform on Informix Software and test the CM/ECF application architecture to work with Informix Databases. The Outside server (for Public Access) and Inside server were Redhat on Intel and Informix server on Mainframe z/VM environment.

1.Develop the scope statement including collection of requirements (functional and non- functional) and creating of ‘requirements traceability matrix’ to map the requirements back.

2.POC followed Project Life cycle following Waterfall Methodology

3.Create high level project management plans for schedule, cost, scope, quality, risk and communications.

4.Conduct Weekly Performance Status meeting with IT Director and Project steering committee.

5.Creation of standard templates & documents related to communication, monitoring and tracking of project progress

6.Key focus on Stakeholder Engagement and providing required information as per communications plan developed

7.Managed Budget for the POC

8.Hiring & Managing of key technical resources for the Project as per the staffing management plan

Artech Info Inc– New Jersey April 2008 – Dec 2008

Client: Walt Disney World

Informix DBA/Consultant

1.Primary Person responsible for Consolidation Project (TIGGER) to Migrate Databases from HP to IBM AIX, Sun OS to IBM AIX Platform. The Project involved consolidation of 20-30 Servers, 100 Databases on new OS Platform and IDS versions as well as required capacity planning, using new IDS Features and Reorg of Databases during the consolidation effort.

2.Provide Production DBA Support for Informix Databases as well as troubleshoot incident tickets related to Informix Databases.

3.Provide Oncall 24 X7 Support for over 200 Informix OLTP transactional system environments.

4.Managing, monitoring and troubleshooting issues related to MAESTRO monitoring setup for Informix environments.

Xtivia Inc– Bentonville,AR Feb 2008 – Apr 2008

Client: WalMart Inc, Bentonville,AR

Informix DBA/Consultant

1.Worked on SOX Compliance Project for Informix installations Servers for WalMart’s Stores, Pharmacy, Home Office, Distribution Centers(DC) and International installations.

2.Project involved getting Monitoring Healthcheck scripts, troubleshooting and resolving issues related to deployment of scripts in compliance with SOX.

EDS – Kansas City,MO Jan 2002 – Jan 2008

Client: US Department of Agriculture(USDA) Kansas City, MO

Lead Informix DBA/ Junior System Architect

Project - Involved with full life cycle (Development, Test and Production Enviornments) for Informix Databases/ Datamarts for several Instances on IDS 9.2,9.3 and 9.4 and 10 versions onto new Datawarehouse for FSA ( Farm Services Agency) of 7 TB size. This Project also included usage of Informatica ETL and Hyperion Business Intelligence for Reporting( Brio Reports)

1.Involved with Project of Implementation of EMC Storage Area Network for Cluster of Servers for USDA which includes Migration of Data from E6500 Sun Server to E6800 Sun Server for Informix Databases.

2.Worked extensivly & closely with project sponsor to develop Project Charter.

3.Helped developing of Project Management Plans related to scope, cost, schedule, risk, quality, communications and procurement & contract administration.

4.Provided critical support and execution details related to Human resource impact of the Project working closly with OCM Manager to define, develop and execute the Change Management Plans and close monitoring and tracking of the same.

5.Developed Transition & Sustainance Plans for the Projects for Handover to operational teams which included trainings, development of Operational Guides and technical materials from Human resource perspective impacting 5000+ Users across FSA ( Farm Services Agency)

6.Ensure collating, tracking and managing of all project related risks, issues, actions and dependencies in RAID register

7.Responsible for managing the budget for new DW implementation and ensure to deliver the results within the contracted scope, time and cost

8.Key focus to have Stakeholders engagement and regular connects to keep them appraised on the progress & address any related concerns/escalations/issues

9.Regular Health-check review meetings and phase gate meeting with Functional Department Heads and project steering committee as per milstone plan respectively

10.Accountable for technical resources and imparting required support/coaching and trainings as required and as per training plans on new technology

11.Led a team of 3 Informix DBAs onsite which includes training of new DBAs and setting up of Procedures/Change Control.

Informix Software – West Conshohocken, PA. Jun 2000 – Dec 2001

Client: Columbia House- New York, NY.

Consultant/ Informix DBA

1.DataBase/System Administration: Configuring of Informix Dynamic Server.2000 (IDS 2000) database server, setting up multiple residency environment as well as planning and configuring of disk, disk mirroring and memory usage

2.Quality Assurance(QA): Responsible for handling Production Change Requests (PCR) from development into QA and then moving forward changes to Production.

Client: SBC Communications- St.Louis, MO

Consultant/ Informix DBA

1.Developing of custom applications using Informix 4GL to create Menus, Forms and Reports. Incorporation of Error- Handling routines and on-line help facilities into applications. Involved with usage of Screen Arrays, transactions, inserting of multiple rows using arrays as well as execution of Dynamic SQL Statements.

2.Configuring and initialization of Informix Extended Parallel Server (XPS). Allowing Client connections, changing of server’s operating modes and transaction logs. Responsible for Monitoring server activity, Enabling of Parallel data loading and unloading as well as Backup and Restore of critical data.

3.Developing of test Enterprise Replication (ER) Models for the call center database.

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