Travel agent

ERIKA SATIE KITAOKA DA SILVA

Miami, FL ***** 305-***-****

http://linkedin.com/in/erika-satie-kitaoka-da-silva-b8795b45 ********@*******.*** SUMMARY

Trilingual travel agent with vast experience in sales, relationship management and administration. Extensive experience in advising Japanese expatriates in leisure and business tourism. Detail oriented and highly adaptable with excellent organizational skills. Fluent in Portuguese, Japanese and intermediate English. PROFESSIONAL EXPERIENCE

HIS TRAVEL AGENCY – Sao Paulo - Brazil 2015-2017

Travel Consultant

• Consistently exceeded sales goals related to local and international tourism. Developed sales solutions and achieved 135% of assigned goals.

• Bilingual counseling and planning for Japanese expatriates and local clients. Applied “strategies of excellence” model for Japanese services in the Brazilian market.

• Achieved significant growth, development and results in the first few months. Demonstrating the ability to adapt to branch expectations with no previous experience.

• Prolific user of GDS Amadeus Sales Platform.

SHARP CORPORATION– Suzuka - Japan 2012-2014

Equipment Operator

• Handled equipment for industrial electronics production in accordance with Japanese quality and discipline standards.

• Performed quality inspections.

• Performed internal translation services to the Brazilian community, establishing contact between the company and employees.

SWEET MAGIC EVENTS – Sao Paulo - Brazil 2005 – 2012 Partner and Operational Manager

• Excellent sales performance and promotion of company social and corporate event services.

• Implementation of sales solutions generating up to 450% increase in gross sales through marketing projects focused on local community, advertising and promotion of the company brand with local merchants.

• Development of products and services unprecedented in the local market.

• Provided services for large companies such as Globo, Telefonica and Fiat among others.

• Execution and management of social and business events.

• Hired and trained all company personnel.

• Reduced company cost by extensive negotiation with local services providers.

• Managed and supervised the improvement of facilities, increasing functionality and safety standards. MIL SERVICE TOURISM AND JAPAN EMPLOYMENT AGENCY – Sao Paulo - Brazil 2005 – 2005 Recruitment Agent

• Active sale of products and solutions for immigrants to Japan and Japanese descendants who wish to return to Japan. Advised on the coordination and moving between countries.

• Recruitment, documentation and professional placement, according the needs of dekassegui families. Worked as interpreter and consultant for individuals and families relocating to Japan. ERIKA SATIE KITAOKA DA SILVA Page Two

CARMEN STEFFENS / AREZZO - Campina Grande - Brazil 2003 – 2005 Retail Sales Consultant

• Sale of fashion products by providing fashion advice to meet the individual customer needs.

• Prospected new clients through marketing and research activities.

• Consistently exceeded sales goals.

OTHER EXPERIENCES

CIOSP (Colgate) - Sao Paulo, Brazil 2015--2016

Production and supervision

• Management of staff acting in the recruitment, training, hiring and coordination of personnel.

• Supervision and assembly of exhibition, supply coordination and general management of presentation guaranteeing the operation and success of the event. EDUCATION / PROFESSIONAL QUALIFICATIONS

Elementary and High School - Japan and Brazil (2003) Certificate of Proficiency N2 in Japanese (2013)

Friedman TVV - Retail Sales Training (2003 and 2008) Amadeus Selling Platform Handling (2016)

Ability to use full Office Package

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