Administrative Assistant

Kiara Jones

**** ***** *** ***. ***, Philadelphia, PA 19128

267-***-**** (m)

*********.**@*****.***

EDUCATION, PROFESSIONAL DEVELOPMENT

●Penn State University, Bachelor of Humanities, Communications May 2013

●EventTrix, Certificate, Event and Hospitality Management, April 2015

●American Advertising Services, 2014 (Internship)

●Planned Parenthood, Public Affairs-2013 (Internship)

●The Sickle Cell Disease Association of America, Administrative Assistant/Receptionist-2009 (Internship)

●Event Planning and Fundraiser, Capstone Project

EXPERIENCE

05/2016 to 09/2017 Administrative Assistant

Bohler Engineering Philadelphia, Pa

●Provide outstanding front office customer service (telephone and reception area)

●Greet, announce and direct visitors

●Distribute incoming mail and packages; requesting courier service

●Format and edit letters, reports, proposals and all other correspondence from draft stage to client-ready work

●Coordinate calendar, travel and meeting/conference logistics

●Follow an organized filing/document management process for electronic and paper documents

●Identify and develop relationships with key internal and external client contacts gaining recognition as a business partner/resource

●Work with corporate personnel on receivables and client project maintenance for billing and account accuracy

●Manage inventory and order all supply for office/office personnel

●Process new hire paperwork to Human Resources Department

12/2014 to 05/2016 Administrative Assistant

The Bettinger Company Philadelphia, Pa

●Provide outstanding front office customer service (telephone and reception area)

●Manage, maintain and update company’s website

●Place job ads via company website, indeed.com, CareerBuilder, ziprecuiter, Craigslist for recruitment

●Handout application and/or orientation packets and verify information for accuracy

●Maintain adequate levels of Pre-Employment Packets

●Process orientation paperwork to Human Resources Department

●Design, create and manage promotions and social media ad campaigns

●Write, edit and produce original pieces of content daily to attract potential employees & employers through all social media platforms.

●Measure and optimize content based on analytics and insights

●Market company’s website and social media pages

●Provide administrative and clerical support to departments or individuals

●Prepare confidential and sensitive documents

●Coordinate meetings; arrange conference rooms, prepare meeting and conference call documents

●Maintain hard copy and electronic filing system

●Type and edit proposals

●IT office support (troubleshoot, bi-weekly computer back-ups and virus scans)

●Assist with data entry of personal data updates, starts and finishes in Tempware

11/2013 to 11/2015 Guest Services/Front Desk Agent

Villanova University Conference Center Radnor, PA

●Register and process guests promptly upon arrival to ensure guest satisfaction

●Takes same day and future reservations

●Review all reservations and assigns rooms based on availability

●Accept payments, including credit, debit, check and cash

●Assists all guests in a sincere and courteous manner exemplifying the finest in hospitality.

●Facilitate fulfillment of guest’s request

●Answer multi-line phone (switch board)

●Multi-task in fast-paced environment

●Provide information of the conference center to prospective guests

●Demonstrates a working knowledge of all hotel safety and security procedures required to maintain a secure and safe environment for employees and guests

●Notify superior promptly of all problems or unusual matters, so prompt corrective action can be taken

●Direct guests to appropriate activities and meetings taking place in the conference center

05/2014 to 11/2014 Concierge

NFC Amenity at The Grand Cherry Hill, NJ

●Maintain ownership of the process of resolving resident and guest complaints

●Interact with residents, showing genuine appreciation

●Provide knowledgeable and comprehensive information about the surrounding areas

●Promptly answer and complete all resident requests, phone calls, questions, or concerns

●Scheduling and facilitating deliveries

●Monitor surveillance cameras

●Monitor and securing the lobby

●Complete requests for services - dry-cleaning pick-up and drop-off, pet walking, housekeeping, etc

●Facilitate contractor check-ins and check-outs and cultivate relationships with vendors

●Maintain confidentiality of proprietary information and resident identification

06/2013-10/2013 Administrative Assistant

Rising Stars Childcare & Learning Center (Closed) Philadelphia, PA

●Provided full administrative support including calendar management, travel management, meetings/event management

●Maintained the ProCare system where confidential information was obtained

●Provided general administrative support (copying, faxing, binder assembly, mailing)

●Managed files (hard copy and electronic)

●Prepared and maintained documents, spreadsheets and databases

●Supervised Staff

●Prepared and maintained worksheets and lesson plans

●Maintained schedules for children and staff

●Processed payments

●Scheduled interviews

●Answered multi-phone lines

●Scheduled UPS/FedEx pick ups

●Multi-tasked in fast-paced environment

06/2008-04/2012 Dietary Aide

Sodexo @ Hahnemann University Hospital Philadelphia, PA

●Perform defined work routines, using various dietary utensils, supplies and equipment

●Provided assistance to the cook(s) in the preparation and service of meals.

●Met scheduled meal and snack times.

●Follow Federal and State long term care regulations and Dietary Department policies and procedures

●Followed cleaning schedules and performed cleaning duties

●Arranged tray cards, loaded food carts, and served meals

●Served meals to patients & hospital staff

●Wash and store dishes

●Assist in receiving and storing food and supplies

●Attended in-service educational programs

●Followed defined safety codes while performing all duties

●Performed other department duties or special assignments as directed by the Dietary Manager

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