Salesforce Administrator

SUMMARY

SKILLS

EXPERIENCE

JAMES KARJIAN

*****.*******@*****.***

Analytical Salesforce Administrator passionate by process streamlining and keeping business intelligence up to date and relevant to the organization's needs. Excellent communication skills and abilities to work with data, create solutions and offer support. Salesforce support, development,

maintenance and training;

Critical thinking abilities and

excellent computer proficiency;

Experienced understanding of the

sales processes and sales Pipeline;

Business analysis skills and problem

solving:

Migrating data in and out of

Salesforce using various

databases;

Ability to use and synchronize

data with all Microsoft Office

products including MS Access:

Good understanding of VBscript

and SQL.

02/2011 to 03/2018 Director of Client Services

National Tenant Network - Concord, CA

Involved in all aspects of the Sales Process: Marketing, Generating Leads, Site visits, Sales Presentations, Retention visits, Training, et al. towards building strong relationships.

Customized and Configured enterprise editions of Salesforce.com. Designed user groups, attributed roles and access right and defined sahring and viewing rules.

Helped the Sales Team adopt the CRM faster and get up to speed by providing on site and remote training and support. Created digital dashboards to help sales agents track their weekly progress and motivate them to achieve monthly targets. Updated individual user accounts as a result of workflow or work contract termination.

Responded quickly and kindly to all support tickets received. Demonstrated report generation facilities and instructed end users in designing and managing their own reports.

Cleaned, organized, categorized and deleted data working with large volumes.

Integrated several databases to provide specific functions, maintain compliance, generate reports/dashboards, and to provide critical analysis to the executive level.

Created technical documentation and updated internal platform with news about changes.

02/1990 to 07/2010 Senior Chief Petty Officer

US Navy

Unites States Navy, Hospital Corpsman Senior Chief EDUCATION AND TRAINING

ACTIVITIES AND HONORS

Bureau of Medicine and Surgery - Washington DC - July 2005 - July 2010 Office of the Force Master Chief reporting to the Navy Surgeon General. Hospital Corpsman Community Leader for Ancillary Services (approx 8K personnel)

Coordinated with all Enlisted Technical Leaders to help streamline services, consolidate services and consolidate training when applicable. Managed the Enlisted billet structure of all Medical commands within Navy Medicine (approx 30K billets).

Provided data, reports, and analytics to answer Congregational Requests for Information.

Managed the Navy Medicine Online Community pages.

1985 GED

High School Equivalancy - Los Angeles, CA

1990 Certification: Hospital Corpsman

Naval School of Health Sciences - San Diego, CA

1991 Certification: Pharmacy

Naval School of Health Sciences - San Diego, CA

Pharmacy Technician

Information Systems

Various College Courses

General studies with an emphasis on information systems. 1992-2008. Certification: Salesforce Administator/Developer

Salesforce Trialhead - San Francisco, CA

Currently enrolled seeking Salesforce Admin/Developer Certification. List of Individual Awards:

1995 Navy Achievement Medal

1996 Navy Achievement Medal

1999 Navy Commendation Medal

2002 Navy Commendation Medal

2005 Navy Commendation Medal

2010 Meritorious Service Medal

Member, National Association of Residential Property Managers (NARPM). Member, California Apartment Association (CAA).

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