Stephanie Land
***** ******** **** *** ***, N Miami, FL 33181
*************@*****.***
SKILLS SUMMARY
Extensive experience working with customers face to face, on phone, and in call centers
Good computer skills including Word, Excel, Saber, World Span, Internet Explorer, Outlook
EXPERIENCE
Universal Agent, Norwegian Cruise Line, Miami, FL. June 2016 to Present
Answered phone calls, making cruise bookings, servicing the calls of making changes, payments, and questions they might have.
Tour Operator Transgender Vacations, Miami, FL Oct 2015 to Mar 2016
Executive Vice President Sales. Marketing and Sales - promoting Transgender Group Travel. Book leisure travel online. Researched travel destinations and planned itineraries.
Travel Agent, Dynamic Travel & Cruises, Southlake, TX Feb 2012 to Sep 2015
Assessed customers’ needs and answered questions about services offered. Interline agency Booked leisure travel online and on the telephone, including hotel, transportation, and tour reservations. Researched travel destinations and planned itineraries.
Delivery Driver, Pizza Hut, Dallas, TX May 2009 to Feb 2012
Answered phones. Answered customers’ questions about menu offerings. Took customer orders. Delivered food to customers.
Travel Agent, Travel Productions, Dallas, TX May 2003 to May 2008
Assessed customers’ needs and answered questions about services offered. Booked leisure and corporate travel online and on the telephone, including hotel, transportation, and tour reservations. Researched travel destinations and planned itineraries.
EDUCATION
Public Relations, Tyler J. College, Tyler, TX
.