Sales Service

THANDIWE NDLOVU

Hotel receptionist

PERSONAL DETAILS

** *********** ****** *** **** Joubert Park 2001

Telephone Number :+277********

Email Address :********.**********@*****.***

Driving License Yes Nationality: Zimbabwean

PERSONAL SUMMARY

A courteous, polite and well spoken hotel receptionist who is highly efficient and has excellent organisational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximise sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests. Keen to find a suitable position within an ambitious hotel where I will be able to continue to increase my work experience & develop my abilities Page 2

WORK EXPERIENCE

The Blou Hond Theatre Restaurant Hostess/ Reservations 2005 -2012

Taking Calls

Negotiating Rates

Handle Reservation

Upselling Products and Services

Solve Problems

4 Star Hotel

– EMPIRE HOTEL RECEPTIONIST MARCH 2014 - Present

Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.

Duties: Welcoming guests to the hotel in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early check-outs. Check out departing guests using the hotel’s accounting system. Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests should they have any queries. Arranging for brief tours of the hotels rooms and facilities. Operating switchboard and directing calls appropriately. Dealing with and resolving customer complaints. Checking function sheets. Managing group bookings for conferencing, the restaurant and accommodation. Keeping up to date on all hotel products, services, pricing & promotional offers. Completing the night auditing procedures with accuracy and attention to detail. Maximise sales revenues through up selling and marketing programmes. Page 3

Provide information and literature about the hotel in person and via telephone. Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.

KEY SKILLS AND COMPETENCIES: Having a professional manner with an emphasis on hospitality and guest service. Calm, efficient and organised. Friendly disposition with clear spoken English. ACADEMIC QUALIFICATIONS

Certificate in Hospitality

FOOD AND BEVERAGES PRINCIPLES

Certificate of Achievement

Telephone Reservaton Sales Training.

Certificate of Completion

Receptionist in Training

AREAS OF EXPERTISE

Up selling Promoting hotel facilities, Customer service Hospitality, Supervising Resolving guest disputes, Greeting guests PERSONAL SKILLS

Service mined, Ability to listen and anticipate Guest orientate Page 4

I am writing to express my interest in the receptionist job opening. I believe my years of work experience as a receptionist, as well as my communication and technological skills, make me an ideal fit for the position. I have several years of receptionist experience, including working in a busy work environment with multiple phone lines and a large professional staff. I can therefore handle the bustling environment of a large of office such as yours. I have strong written and oral communication skills. At my current job, I greet about twenty-five to fifty clients per day, answering questions about the company and directing people to the correct offices. I also call dozens of clients per day to confirm appointments, and send emails every day to clients My background and skills make me an excellent candidate for this position. Thank you for your consideration. I look forward to hearing from you to arrange a time to speak in person.

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