Project Manager/Scrum Master

Jaleeza D. Owens

**** ******* **. *******, ** ***38 • 816-***-**** • *******.*******@*****.***

Executive Summary

Certified Project Management Professional (PMP) maximizing outcomes through best practices and effectively implementing new technologies integrated across products

Certified Scrum Master (CSM) encouraging self-managed teams and removing roadblocks as a servant leader

Demonstrated leadership and 5.5 years of experience in health care IT, educational software development, and organizational change management

Experienced user and administrator of JIRA and Confluence

Work Experience

PeopleAdmin June 2017 - Present

Project Manager/Scrum Master

Lead scrum ceremonies to ensure team communication and collaboration while empowering teams to self-manage

Manage key projects to ensure alignment to project goals and product roadmap, deadlines and budgets; identify potential issues and work towards a resolution

Provide project leadership, anticipate bottlenecks, and mitigate project risks; drive post-mortems and Root Cause Analysis efforts to ensure continuous improvement

Serve as a liaison between the Product and Development team and play an integral part in the research, development, and launch of products

Assisted in the creation of formal Project Management Office (PMO) to streamline management of initiatives

Cerner Corporation February 2013- June 2017

Learning Project Manager Feb 2014 – June 2017

Served as Project Manager for several large health care organizations including Los Angeles Department of Health Services (LADHS), Roper St. Francis Healthcare, and Intermountain Health Care.

Maintained training project plans in Microsoft Project Professional, ensuring risks were watched, escalated, and resolved appropriately

Created regular executive leadership updates of training progress to keep key stakeholders informed

Collaborated with other project managers by providing status reports and addressing resource and other logistical needs

Planned and executed both a training and organizational change plan successfully moving users through various stages of change

Managed over 70 consultants that delivered the EHR training across several clients, reaching over 35,000 employees, averaging a satisfaction rating of 4/5 for all consultants

Managed physician coaches, super users, and the go-live command center

Enhanced process for logging and resolving issues tickets through Cerner’s ticket system, Remedy

Organized training events through coordination with client and 3rd party vendors

Learning Consultant Feb 2013- January 2014

Trained hundreds of pharmacists and pharmacy technicians on several different client engagements

Created training curriculum for domestic and global clients

Earned high ratings on training evaluations

The Sherwin-Williams Company February 2012-February 2013

Assistant Store Manager

Conduct monthly safety meeting with store staff to ensure employee and customer safety and adherence to policy

Perform Lead Generation calls to existing & new accounts to build & maintain relationships and boost store sales

Understand profit and loss statements and other financial reports and work with manager to resolve any issues

Use inventory management system to conduct weekly cycle counts of select skus and correct any discrepancies

Develop and adjust store marketing efforts according to individual store customer segments

Education

University of Missouri- Columbia, MO December 2011

Bachelor of Science, Business Administration, Marketing emphasis GPA: 3.6 Minor: Statistics (experience with SPSS, SAS, and R)

Northwest Missouri State University- Maryville, MO May 2009

Associate of Science, Marketing/Management GPA: 3.3

Professional Memberships & Certifications

Certified Scrum Master (CSM) (07/17 – Present)

Project Management Professional (PMP) Certified (12/16 - Present)

Project Management Institute Member (06/15 - Present)

Pi Sigma Epsilon Fraternity, Inc. (03/11 - Present)

Golden Key International Honor Society (03/11 - Present)

American Marketing Association (Marketing Forum) (08/09 - Present)

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