Torria L. Harris

ac6ays@r.postjobfree.com 312-***-****

www.linkedin.com/in/torria

SUMMARY

Telecommunication Network Operations Engineer with several years of experience in LTE, EVDO, and CDMA RAN networks. Proficient in analyzing and resolving complex technical issues related to the operation, maintenance, integration, implementation, software deployment and configuration of core backhaul data network elements, LTE eNodeB Base Band Units, Nokia 4G/5G LTE Airscale Flexi System Modules (FSM4) and CDMA base stations. Strengths include the ability to multitask in a fast-paced environment, adapt to operational changes and work in a team unit.

TECHNICAL SKILLS

Technologies: LTE (4G/5G), EVDO and CDMA

Networks: Cisco: Switches (6500, 3000), Routers (7200, 4000), WAN (8800) and Service Routers (7705, 7750)

Operating Systems: Windows, UNIX, and Linux

Applications: Network Services Platform - Network Function Manager Packet (NSP-NFMP), Nokia BTS Site Manager,5620 Service Aware Manager (SAM) and Wireless Provisioning System (WPS)

EXPERIENCE

CSS CORP Company, Dallas TX September 2017 – Present

(Nokia Contract)

Operations Support Engineer (November 2017 - Present)

Provide operational technical support for the Verizon Wireless migration project, transitioning the Alcatel-Lucent 4G LTE eNodeB Base Band Units (BBU) to the Nokia 4G/5G LTE Airscale Flexi System Module (FSM4). Market lead for Dallas area, Colorado-mountain area and the south-east regions. Manage customer’s priority concerns related to pre-migration and post migration installation escalations on the LTE Base Band Unit and the LTE Airscale (FSM4).

Interface with Business Operations, Product Management, Project Management, and Customer Technical Advocate internal teams as the Remote Integration Test Center representative liaison for the LTE pre-migration post migration installation escalations.

Provide technical analysis and resolution for the LTE Base Band Unit’s pre-migration failures to ensure the supporting radio hardware and the site configuration files (SCF) are prepared for a successful transition to the Nokia Airscale (FSM4).

Restore operation on Airscale (FSM4) post migration installation network failures and improve data traffic performance allowing the Product Management Teams to do a proper handoff to the customer’s commercial system.

Escalate quality issues to the Remote Integration Test Center Team and recommend corrective action improving LTE migration installation services.

Research technical documentation, method of procedures (MOP), and all other informational resources to assure that the Remote Integration Test Center is compliant with Nokia and Verizon Wireless specification.

Act as a mentor to fault management (FM) Tier II Engineers on isolating complex problems and improving processes.

Contribute to the success of more than 200 LTE sites migrated per night from LTE Base Band Unit to LTE Airscale (FSM4) from September 2017 to present.

Remote Integration Test Center Engineer (September 2017 – November 2017)

Supported the 4G LTE Verizon Wireless project migrating Alcatel-Lucent 4G LTE eNodeB Base Band Units (BBU) to the Nokia 4G/5G LTE Airscale Flexi System Module (FSM4).

Provided Tier II Engineering support to Tier I Technicians and Field Installation Engineers for daily migration on the LTE Airscale (FSM4) and the Site Monitoring Module (SMM).

Controlled daily conference bridges for scheduled site installation migration, facilitated site assignment to Tier I Technicians and directed Field Installation Engineers to appropriate migration specialist.

Represented as technical lead to ensure approximately 50 sites were successfully installed and migrated within assigned region daily.

Executed pre-migration health checks on the LTE Base Band Unit, Radio Frequency Module, Antenna, and Backhaul Transport devices to guarantee all units were operational, alarm free, and processing data traffic in preparation for migration installation to the LTE Airscale (FSM4).

Trained RITC Technician on the LTE Base Band Unit, LTE Airscale (FSM4) and the Site Monitoring Module (SMM) utilizing the 5620 Service Aware Manager (SAM), Network Element Manager (NEM), Network Service Platform (NSP), and the BTS Site Manager Application interfaces.

Sent daily LTE site migration status reports to Business Operations.

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CSS CORP Company, Naperville IL October 2012 – May 2015

(Alcatel-Lucent Contract)

LTE Operations RAN Engineer (2013 - 2015)

Supported the 4G LTE Sprint Network Vision project from integration stage to commercial launch. Troubleshot, optimized and maintained sites to ensure LTE eNodeBs were operational for live traffic. Provided operations assistance to RF, Performance, Program Management, and field integration internal teams on various deployment and commercial maintenance activities.

Optimized and configured sites according to RF specifications to improve node statistics utilizing the Service Aware Manager (SAM), the Wireless Provisioning System (WPS) and Command Line Interface (CLI).

Upgraded software, applied delta configuration changes, and launched over 100 sites per month to the customer’s commercial network.

Supported the Field Engineers in troubleshooting integrated sites for hardware replacement and software issues.

Assisted the RF Team daily with fault management of the nodes during drive test.

Ran scripts to proactively monitor both integrated and commercial sites, improving call processing by 15% on the network.

Analyzed 7750 and 7705 Service Routers connectivity for assigned LTE sites improving capacity by 10%.

Contributed to the deployment of 6000 sites as LTE Operations Market Lead for New York in 2013-2014 year.

CDMA Operations RAN Engineer (2012 - 2013)

Supported the deployment of 3G EVDO and CDMA base stations for the Sprint Network Vision project. Interfaced with several internal teams which included installation, RITC, FOA, RF, and Program Managers to provide technical services and resolve site issues.

Worked on fault management utilizing the OMP network element to investigate and clear alarms on the base stations.

Configured Neighbor List, EDT (Electrical Down Tilts), and other call management parameters in accordance to RF Engineering requirements.

Assisted the Field Technicians with replacement of defective equipment and software problem resolution.

Identified and resolved connectivity and communication issue impacting call processing capacity for each site using the 7750 and 7705 Service Router.

Monitored and tuned approximately 25-50 sites a week that were ready to transition from integrated to commercial and assured that the call drop failures on those cell sites were less than 5% once handed to customer.

Nokia, Arlington Heights, IL 1995 –December 2011

Senior Systems Engineer (2002 – 2011)

Supported customers in the North America and Latin America regions on the Packet Data, EVDO Core and Backhaul infrastructure. Worked on critical network issues to restore system outages. Provided technical troubleshooting and issued resolution for configuration, software, and hardware problems. Coalesced as a team to restore systems quickly with minimal impact to subscribers.

Acted as the subject matter expert to other internal product teams during analysis. This included field engineers during implementation, software deployment engineers during upgrades and development engineers during outage events on customer’s network.

Wrote detailed Incident Reports (IR) and handled post mortem meetings as well as conference calls.

Monitored and analyzed the customer’s systems as a proactive measure to ensure network stability and improved the quality of service by 25%.

Managed and updated case trouble tickets based on priority, documenting initial problem description and actions taken to resolve issue.

Wrote technical solutions as a knowledge base reference guide which minimize downtime by 20% on supported networks.

Systems Engineer (2000 – 2002)

Serviced and Supported customers in the North America and Latin America Region on the CDMA RAN infrastructure. Provided Level 2 technical support for network elements on the CBSC (Centralized Base Station Controller).

OTHER POSITIONS HELD

Computer Support Technician (1998 – 2000)

Process Technician (1997 – 1998)

Machine Operator (1995 – 1997)

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MILITARY EXPERIENCE

UNITED STATES ARMY RESERVE Veteran

EDUCATION

Bachelor of Science, Computer Science Roosevelt University, IL.

Cyber Security Program Ohlone College, CA.

CERTIFICATIONS

CCNA - Cisco Certified Network Associate (Recertification in progress)

Palo Alto Networks - Accredited Configuration Engineer (ACE)

PC Service and Support Certified Professional - A + equivalent certification

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