Curtis Walker

***** *** ****** ***, *****, FL ***79

Home: 315-***-**** - ac6aka@r.postjobfree.com

Professional Summary

Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in Microsoft Office Suite.

Skills

Consistently meets sales goals

Positive and friendly

Quick learner

People-oriented

Team building expertise

Goal-oriented

Active listening skills

Excellent work ethic

Strong interpersonal skills

Customer-oriented

Employee relations

Medical terminology knowledge

MS Windows proficient

Work History

07/2017 to 03/2018

Customer Service Specialist

Best Buy – Syracuse, NY

Verified that all customers received receipts for their purchases.

Ability to communicate on all levels via various media, phone, fax, direct, email.

Stocked and replenished merchandise according to store merchandising layouts.

Scored in top 10% of employees in successful resolution of issues

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Maintained established merchandising standards, including window, sales floor and promotional displays.

Helped drive sales goals and achieve monthly quotas.

Dedicated to continuously improving sales abilities and product knowledge.

12/2016 to 05/2017

Technical Service Associate

CarMax – Tallahassee, FL

Collaborated with clients from concept through final delivery of product or service. Provided execution of vehicle inventory and performed final quality inspections

Responsible for preparing delivery and transfer transactions for customers

Secured and received vehicles from other branded locations and transported vehicles to offsite vendors

09/2014 to 12/2016

Customer Service Intern

Amazon - SEA19 – Seattle, WA

Assisting customers with returns, refunds and any account issues.

Troubleshoot customers kindle devices hard resets on the device.

Complete any training updates with the amazon policies that are constantly changing under VPN network.

Contact service providers, Ex: DHL, FedEx and UPS. The necessary carriers to assist customers with lost or pending packages

Resolve kindle device issues with customers and follow up with emails which resulted my customers sending out emails that reflect my total resolution with my customer satisfaction.

01/2013 to 04/2017

Administrative Assistant

Florida A&M University – Tallahassee, FL

Coordinates the preparation, data collection and reporting for annual STARS report

Supervises and trains office student employees

Coordinates HR operations for the department which includes preparing and maintaining internal HR paperwork and records (OPS contracts/FWS contracts)

Serves as time and labor inputter and record keeper

Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.

Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.

Provided clerical support to company employees, including copying, faxing and file management.

Answered telephone inquiries from clients, vendors and the public.

Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

Education

2017

Bachelor of Science: HealthCare Management

Florida Agricultural and Mechanical University - Tallahassee, FL

Member of [Kappa Alpha Psi of Syracuse Alumni]

2015

Associate of Arts: Occupational Therapy

Tallahassee Community College - Tallahassee, FL

Additional Information

Regional Capital Hospital, Tallahassee, FL Mar 2015-Apr 2016

Student Mentor

Mentored, encouraged and supported individuals with disabilities to be active members of the community

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