Manager Sales Assistant

Stacey Dufour

Solid background in customer service oriented positions requiring detail, accuracy, and confidentiality. Proven ability to problem solve, learn quickly, and flourish in midst of change. Strong writing skills, including experience in developing instructional materials, manuals, and documentation. Excellent people skills with prompt response and thorough follow-up ensuring customer satisfaction. Experience in MS Office Suite, PeopleSoft and Banner student systems, as well as Paragon MLS and other Real Estate Software. Profile !

Work Experience

Bloomington Board of REALTORSâ 2016-present

MLS Manager/Trainer

Provide critical supervision and support for the Multiple Listing Service and related products to the Bloomington Board of Realtors membership and MLS participants. Support the office team with technology training and assistance. Act as Membership Manager in her absence.

• Oversee the daily activities of the MLS, including all system edits and enhancements, staying informed on all MLS policy information locally, regionally (IRMLS,) state-wide and nationally.

• Communicate effectively in a consistent manner with all members and subscribers keeping them current on system, rule and policy changes and updates.

• Provide new member orientation training on MLS system including Rules, Regulations and Policies.

• Plan, communicate and provide extensive training, documentation and support on all technology products provided to MLS participants and subscribers, assisting members with the highest level of service and support.

• Attend state-wide, national and vendor training and meetings.

• Effectively administer and maintain the electronic lockbox system

• Assist with event planning, organization and set-up. American Fastener Supply, Brownsburg, IN 2015 - 2016 Sales and Data Manager

Position was split between B2B outside sales and database update and clean-up for e-commerce development. Responsible for account management and growth within an existing client base, as well as prospecting and developing new business.

• Researched and initiated contact with potential new customers, while servicing and expanding existing accounts.

• Provided follow-up on all customer product inquiries and estimates.

• Developed marketing materials and maintain contact and account records. American Red Cross, Bloomington, IN 2014 – 2015

Account Manager, Blood Services

Planned, developed and provided effective marketing and project planning strategies to recruit, cultivate, retain and manage blood drive sponsors and events. Developed potential Sponsor leads and influenced their commitment of resources in sponsoring blood donation events. Planned and advanced blood donation events as well as coordinated ongoing support to Sponsors. Prepared and delivered educational presentations to Sponsor chairpersons and recruitment committees regarding blood donation drive requirements and goals. Developed and presented appropriate special donor recruitment and recognition programs.

• B2B Sales representative responsible for qualifying leads, building sponsor relationships and growing new and existing Red Cross blood donor and collections business.

• Recommended overall annual sponsor recruitment plans, strategies and methods to management. Assessed territory project plan for short and long-term goal achievement.

• Developed and presented customized large group, small group and individual education/training on how to conduct a blood drive, how to recruit employee ambassadors, expectations and requirements for the event.

• Maintained accurate records in Hemasphere to capture and interpret statistical data on Sponsor group performance.

Stacey Dufour

******@******.****

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Work Experience - Continued

Indiana University, Bloomington, IN 2013 – 2014

Business Systems Manager, UITS

Provided support for the SIS business and systems processes and the operational data processing needs of the functional area. Consulted with stakeholders on all IU campuses and contributed to the cross-modular knowledge of the functional business process to insure data and process integrity. Ensured compliance with federal and university policies

• Analyzed business processes and data integrity.

• Developed and implemented testing plans; designed modifications; prepared documentation

• Responsible for Ad Astra scheduling software providing support to end-users. Indiana State University, Terre Haute 2011 – 2013

Assistant Registrar

Supervised and oversaw student record and registration functions, ensuring accurate and appropriate computerized information for all academic and related data. Responsible for establishing and maintaining the integrity and confidentiality of student academic records. Implemented and ensured compliance to standard operating procedures, guidelines, and university/federal policy regarding data collection and student academic records. Delivered consistent and value-added service to customers. Represented and assumed leadership roles relating to university functions and actively participates in professional associations. Maintained a thorough knowledge of University academic policies and procedures. Worked collaboratively with all campus constituencies to establish and implement departmental and University initiatives. Evaluated and supervised services provided in office and on-line.

• Analyzed statistical data and reports.

• Created solutions to customer problems in conformance with university and federal policy.

• Programmed, maintained, updated, and troubleshot DARS and u.select based on academic degree requirements.

• Collaborated with academic departments regarding program requirements and curriculum exceptions.

• Created, verified, and maintained academic programs and courses within Banner and DARS.

• Administered u.select, a public view of approved transfer courses through the Transfer Central website.

• Coordinated, presented, and developed documentation and training programs for office and campus use. Degree Audit Specialist – Encoding 2007 – 2011

Evaluated and programmed academic degree requirements to maintain and further build the automated degree audit reporting system (DARwin) and update/maintenance of supporting tables. Collaborated with academic departments regarding program requirements. Ensured data accuracy and integrity of both degree completion requirements and the degree audit.

• Maintained a thorough knowledge of University academic policies and procedures and the specialized skills of a degree audit programmer by participating in ongoing training.

• Administered u.select, a public view of approved transfer courses.

• Provided support and training to departments, faculty and students regarding DARS and u.select information.

• Monitored all curriculum changes, coordinating with Registration and Records regarding curriculum changes Indiana University-Purdue University Indianapolis, IN 2005 – 2007 Recorder, School of Public and Environmental Affairs Performed duties required in previous position at Bloomington campus with addition of Graduate programs and faculty. Stacey Dufour

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Work Experience - Continued

Indiana University, Bloomington, IN 2004 – 2005

Recorder, Bloomington School of Continuing Studies Performed all recording duties for the Bachelor and Associate degree programs within the school including admissions, record set-up, probation, degree conferral, grade changes and service indicators. Produced and verified degree audits on a daily basis for Advisors use. Worked with Registrar’s Office and other Recorders to ascertain information needed for student records. Code and maintain degree audits within the Student Information System and input exceptions to the audits. Generated reports for required tasks such as Dean’s List, probation, class rosters and honors.

• Assisted with general student advising and preparation of reports such as eligibility reports requested by Athletics.

• Participated and assisted with student orientation and school recruiting events on and off campus Indiana University, Bloomington, IN 2003 – 2004

Student Services Assistant, Bloomington School of Continuing Studies Provided customer service in person and via phone, managed files, organized recruiting and orientation. Worked with advisors and Admissions processing direct admission into degree program. Assisted with on and off campus recruiting events. Supported student recruitment via initial contact/correspondence and maintained recruiting database. Oversaw Returning Students Center including hiring and supervision of employees, and development of monthly programs.

• Assisted Recorder with graduation and probation functions and maintained student filing system.

• Created marketing tools and provided requested information to potential students. Indiana State University, Terre Haute 2001 – 2003

Executive Assistant to the Dean of Libraries

Performed duties such as: correspondence, scheduling, travel, foundation accounts, personnel records, and award & event set-up. Managed all HR activities including: processing of payroll for Faculty and Staff, supervision of student payroll, personnel record maintenance, records of benefit time, FMLA, position posting, and appointments. Liaison to Facilities management for building maintenance/repairs. Oversaw library supply orders, inventory and distribution.

• Provided all Faculty Search Committee support including advertising, budgeting, travel and paperwork.

• Created manuals and other support documentation as needed. Visionary Machine Concepts, Terre Haute 1995 - 2001 Office Manager

Completed duties of Office Manager such as: correspondence, travel and scheduling. Maintained personnel and customer files. Managed HR activities including: employee payroll, records, position advertising, recruiting, and hiring. Supervised office personnel. Maintained books and budget of company in conjunction with accounting firm.

• Developed marketing/advertising and created all flyers, brochures, equipment owners’ manuals, etc.

• Assisted with customer sales including sales contracts and monitoring production. Indiana State University, Terre Haute 1993 - 1995

Library Assistant, Interlibrary Loan

Researched and acquired library materials from associated libraries for faculty staff and students. Powell-Stephenson Lumber, Terre Haute 1989 - 1995

Sales and Systems Upkeep

Worked with residential customers, builders and commercial accounts supplying architectural hardware products. Performed Inside and outside sales transactions including commercial bids. Created sales reports, future needs assessment and trending reports. Maintained inventory, set pricing, created orders, and ensured accuracy of products. Managed computer systems company-wide.

Stacey Dufour

******@******.****

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Training

• Paragon Users Conferences 2017 and 2018

• Train the Trainer, HomeSnap, 2018

• NAR Conferences 2016 and 2017

• Train the Trainer, RPR (Realtors Property Resource), 2017

• Train the Trainer, Paragon MLS/Black Knight, 2016

• Account Manager Training, American Red Cross, 2014

• DARS User Conferences 2007, 2008, 2009, 2010, 2011 and 2012

• Advanced DARS Training, Miami University, 2008

• DARS Training, Miami University, 2007

• Banner, Indiana State University, 2007

• Microsoft Office 2007 series: Word, Excel, Power Point, Access, Share Point, Indiana State University, 2007

• Office Dynamics (including Meyers Briggs testing), IUPUI 2006

• Dealing with Diversity and Culture (all day workshop), IUPUI 2005

• Personalities and Work (including Meyers Briggs testing), Indiana University 2004

• Creating Office Procedural Manuals, Indiana University 2004

• Student Diversity, Indiana University 2004

• People Soft Basics and People Soft Train the Trainer, Indiana University, 2003

• Excel Series: Basics, Charts & Graphics, Data Management, Basic Automation Using Macros, Analyzing Data with Pivot Tables, Using V-Lookup & Conditional Functions; Indiana University 2003

• Supervisor Training Series, Indiana State University, 2002 Leadership and Involvement

• Volunteer, Community Kitchen, Bloomington, Indiana 2016-present

• Co-taught UNIV 101 course with Ashleigh Crowe Spring 2013

• 2012 Graduate of Leadership ISU

• Participant in the ISU Sycamore Mentors program developed by Jennifer Schriver for the 2010 school year

• Phi Kappa Phi Honor Fraternity active member 2009 – present; Executive Secretary ISU chapter 2009 -2013 Education

Master of Science,

Human Resource Development and Training

2010 Indiana State University

Bachelor of Science,

Management Information Systems

1989 Indiana State University

Software

• Paragon MLS (Multiple Listing Service)

• Degree Works

• DARS Encoding (Degree Audit Reporting System)

• U.select (Transfer Information system)

• Banner (Student System)

• People Soft - SIS (Student Information System)

• Microsoft Word, Excel, Power Point, Outlook,

• Ad Astra Scheduling

Contact Details

Address: 8905 N. Texas Ridge Road

Gosport, IN 47433

Phone: 812-***-****

E-mail: ******@******.****

Stacey Dufour

******@******.****

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References

• Cathy Arnett, REALTORâ, Carpenter Realtors – Bloomington IRMLS Chair and BBOR Orientation Chair

e-mail: *******@*************.*** Phone: 812-***-****

• Kim Hill, REALTORâ, Three Hills Realty

BBOR Board member, former BBOR Board of Directors and former Indiana University co-worker e-mail: ***@***-****.*** Phone: 812-***-****

• Linda Tatum, Retired, former Indiana University co-worker e-mail: ********@*****.*** Phone: 812-***-****

• Joan Evans, former Supervisor, Indiana State University Phone: 812-***-****

• Dara Middleton, Library Events and Marketing Coordinator, Indiana State University Former Supervisor at Cunningham Memorial Library, Indiana State University e-mail: ****.*********@********.*** Phone: 812-***-**** Cell: 812-***-****

• Jason Wray, Business Systems Analyst, North American Lighting, Inc. Former Indiana State University Co-worker

e-mail: ************@*****.*** Phone: 812-***-****

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