Assistant Customer Service

Jocelyn Virginia Rausch

**-** ******* ***, **** Island City, NY 812-***-**** ********@*****.*** EDUCATION

BACHELORS OF ARTS AND SCIENCES MAY 2017 INDIANA UNIVERSITY BLOOMINGTON, IN

• Major: Journalism

• Minor: Marketing, Kelley School of Business

EXPERIENCE

MERCHANDISE ASSISTANT GILT.COM/ SAKS OFF 5TH FEB 18 – JUN 18 NEW YORK, NY

• Create a monthly newsletter for the Men's Contemporary department providing info about store performances, trends, and news

• Coordinate merchandise in daily flash sale events, pertaining to the theme of each sale, top sellers, and trending items

• Manage sales reports and provide insights for buyers and assistants

• Act as a liaison for all vendor inquiries

• Create PO's, track routing, and ensure timely delivery SALES ASSOCIATE AG JEANS AUG 17 – OCT 17 NEW YORK, NY

• Focus on achieving and exceeding individual sales goals

• Maintain a consistent high level of customer service by creating and developing excellent client relationships

• Main client relationships through email marketing, in person interaction and customer service

• Help team members succeed in sales with clients by maintaining visual standards and offering additional assistance MARKETING COORDINATOR/ EXEC ASSISTANT ANNE BOWEN DEC 16 – OCT 17 NEW YORK, NY

• Manage weekly calendar, schedule meetings, and screen phone calls

• Strategized website, brand message, and copy on all media platforms

• Strengthen Online marketing campaigns by utilizing Facebook, Shopify, Instagram and Google analytics

• Hire, train and manage year around interns to aide in the development of the business

• Maintain relationships with all contacts including investors, models, videographers, and photographers

• Improve editorial content for blog by interviewing social influencers about the NVII collection NEW YORK FASHION WEEK ASSISTANT ANNE BOWEN FEB 16 NEW YORK, NY

• Managed and delegated job roles of 15 volunteers during the day of the shoot

• Influenced the creative direction during the shoot

• Handled and completed various administrative production tasks within a 4-day deadline

• Maintained studio organization and guest hospitality during model fittings MARKETING/PR INTERN ANNE BOWEN SUMMER 2015 & 2016 NEW YORK, NY

• Created website using Word Press and Shopify, focusing on brand image and message

• Increased following from 1000 – 5000 by implementing sponsored ads and targeting niche demographics

• Influenced creative direction of the clothing brand in order to appeal to the millennial demographic

• Strategized marketing and PR initiatives in order to grow our following and sell NVII product ADDITIONAL ACTIVITIES

• COCKTAIL SERVER

• LIC COMMUNITY GARDEN VOLUNTEER

• MOVIE/COMMERCIAL EXTRA & FITNESS MODEL

• WIUX STUDENT INTERNET RADIO

• MARKETING COORDINATOR FOR IU UNION BOARD

SKILLS

Social media (Instagram, Twitter, Facebook, Snapchat, Pinterest), Mac, PC, Microsoft Office (Excel, Access, PowerPoint, Word, OneDrive, OneNote, Office 365), Adobe Suite (InDesign, Photoshop, Illustrator), Final Cut Pro, CSS, HTML, Google Docs, Outlook, Drop Box, WeTransfer, Shopify, WordPress, Square Space, Reading and Writing French

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