Resume

Medical Customer Service

Location:

Kennesaw, GA

Posted:

July 16, 2018

Contact this candidate

Resume:

Charles Brown

**** *. ******* ***** **, Kennesaw, GA. 30144 502-***-**** ac6ae9@r.postjobfree.com

SKILLS SUMMARY

•Motivated self starter with extensive experience within the justice system.

•Proven ability to work effectively through difficult situations and provide a high level of service.

•Communicates effectively, both verbally and in writing, with peers and co-workers.

•Works well in teams, takes initiative, manages conflict and is comfortable with leadership responsibilities.

•Ability to answer and resolve customer questions and concerns while troubleshooting problems.

•Successfully handles multiple tasks simultaneously and demonstrates the ability to set priorities and adapt to changing conditions and work assignments effectively.

•Skilled at gathering data, preparing legal documents and managing office records.

•Proficient with Westlaw, LexisNexis, CourtNet, Vinelink, PracticePanther, KOOL, LS/CMI, KOMS, Jail Tracker, and Ebillity. SSA Access, ReleasePoint.

•Proficient in Microsoft Office including Word, Excel, and PowerPoint.

PARALEGAL EXPERIENCE

Litigation Paralegal LAWRENCE & LAWRENCE, PLLC

11/1/2017 – 12/8/2017 (Temporary Position) 440 South 7th Street, Louisville KY 40203

Civil Court

Assisted with drafting and filing motions and pleadings in Circuit, Family, and District Courts.

Met and interviewed clients.

Performed legal research, copyrighting, and assisted with customer service.

Prepared and drafted demand packages.

Reviewed and prepared exhibits in preparation for trial and hearings.

Real Estate

Met with and interviewed clients

Deed Research

Personal Injury Paralegal LAW OFFICE OF PHIL RICH

3/2017 – 7/2017 1001 Trevilian Way, Louisville, KY 40213

Increased case load for the company by 123 clients through Extensive client contact.

Opened claims with insurance companies.

Summarized depositions and interviewed clients.

Organized medical records and medical invoices.

Summarized medical records and created medical chronologies.

Responded to discovery requests and organized all discovery materials.

Obtained updated subrogation logs.

Prepared and drafted demand packages.

Paralegal Externship

06/2003 - 07/2003

06/2004 - 07/2004

•Prepared and drafted Deeds

•Drafted Last Will Testaments.

•Gathered certified copies of Family Court, District Court, and Circuit files and Time Stamping them in, to complete the offender’s file.

•Updated prior felony records for current offenders.

•Drafted responses, pleadings, motions, and jury instructions.

•Answered and resolved customer questions and concerns while troubleshooting problems.

•Managed multiple tasks and priorities while adapting to changing conditions and work assignments.

OTHER WORK EXPERIENCE

Sworn (Sargent) Deputy Jailer Oldham County Jail Oldham County, KY 2013 - 2016

Reduced criminal activity by Performing work assignments in accordance with Post Orders such as, Security Inspections of Pre-Conviction and Post-Conviction Inmates in our custody. Properly prepared written reports and entries in the Post Log. Supervised Inmates and subordinate staff members. Testified in various court and administrative proceedings.

Grant County Jail Correctional Officer Grant County, KY 2012 - 2013

Performed work assignments in accordance with Post Orders. Conducted Security Inspections of assigned Post. Properly prepared written reports and entries in the Post Log. Supervised Inmates and subordinate staff members.

Classification & Treatment Officer, KY State Reformatory Oldham County, KY 2007 - 2012

Prepared legal documentation based on present and past convictions with emphasis on rehabilitation and transitioning back into the community. Assessed criminal and modifying behaviors by classifying each new inmate in appropriate level of supervision necessary to maintain the security of the institution and community. Directed and gave guidance to Alcoholics Anonymous for 134 inmates as their Advisor.

Recreation Leader Kentucky Correctional Institution for Women Shelby County, KY 2005 - 2007

Assisted in Supervision of all Recreation Leagues and Tournaments, providing a variety of opportunities to the inmate population in developing and implementing a first-time competitive volleyball team, which competed against community church teams. Maintained all security, recreation equipment and inventory logs.

Probation and Parole Officer Grant County, KY 2005 - 2005

Supervises, counsels and directs persons on probation or parole from Kentucky or other states under terms of the Interstate Compact; and performs other duties as required. (Pursuant to KRS 196.076) Testifying in Court Proceedings.

Correctional Officer, Kentucky State Reformatory Oldham County, KY 1991 – 2005

Performed work assignments in accordance with Post Orders. Conducted Security Inspections of assigned Post. Property prepared written reports and entries in the Post Log. Supervised Inmates and/ or Staff members under my Supervision. Reported any unusual behavior, and maintenance problems. Transported Inmates to Court and Medical Appointments.

Kentucky National Guard Louisville, KY 1990 – 1994

Enforced Military and Law and Order, while guarding Prisoners of War, Responsible for Traffic Accident Investigation, Maintain Traffic control and enforced Traffic regulations and safety, participated in civil disturbance and riot control operations. Law Enforcement Investigation and prepared Military Police reports, sworn statements, and processed evidence. Lead a Military Police Patrol, small squad detachment, Coordinated Military Police activities with Civil Police.

EDUCATION

Bachelor of Science in Paralegal Studies, Sullivan University ǀ Louisville, KY 2004

Course of studies included: Legal Research & Legal Writing; Business Organizations and Commercial Practice; Computers in the Law Office; Basic Legal Ethics; Tort Law; Criminal Law; Estate Planning and Administration; Litigation; Real Estate Law; and Family Law.

Master of Science in Conflict Management, Sullivan University ǀ Louisville, KY 2009

Currently 32 hours out of 48-hour course completed:

Managerial Communication Skills; Mediator Diagnostics and Ethics; Negotiation and ADR Contexts; Family Conflict and Mediation; Conflict and Culture; Facilitation Theory and Practice; and Conflict Theories.

PROFESSIONAL REFERENCES

(1)Edward C. Airhart, Partner AIRHART & ASSOCIATES

Phone: 502-***-****

Email: ac6ae9@r.postjobfree.com

(2)Michael F. Lawrence, Senior Partner LAWRENCE & LAWRENCE, PLLC

Phone: 502-***-****

Email: ac6ae9@r.postjobfree.com

(3)M. Jason Lawrence, Partner LAWRENCE & LAWRENCE, PLLC

Phone: 502-***-****

Email: ac6ae9@r.postjobfree.com

(4)Andrew C. Weeks, Attorney LAWRENCE & LAWRENCE, PLLC

Phone: 502-***-****