Quality Manager

GREGORY MASEL

Bretton St. Phone: 248-***-****

Livonia, Michigan 48152 **********@*****.***

CAREER SUMMARY

Quality management professional with over twenty years of successful experience ranging from systems / training to managing in both manufacturing and corporate environment. Demonstrated success in problem solving, systemization and process implementation. Reputation for customer satisfaction and ability to develop interpersonal relationships at all levels. Excellent leadership abilities and very articulate communicator with high performance standards. Knowledgeable in quality methodologies including TS-16949, Kaizen, APQP, Powerway and Six Sigma.

PROFESSIONAL EXPERIENCE

G-Tech, Dearborn, MI / MSX International, Warren, MI 2005 – Present

(n assignment to FCA, LLC)

Supplier Quality Engineer

Responsible for Advance Quality Planning / Supplier development and current activities for FCA Seating and Interior components. NAFTA Lead SQE for Headrests, Armrests, Seat Foam for future sourcing.

Assisted in the launch of several programs including Car, Mini Van and Trucks

Managed Supplier development and readiness in over 30 Process Sign Off (PSO) launches

LEAR CORPORATION, Southfield, MI 2000 – 2004

Tier 1 Supplier of Interior systems and components with $15.7 billion sales

Corporate Warranty Manager 2001 – 2004

Managed Warranty Engineering staff for DaimlerChrysler seating, interior and electrical components. Responsible for managing total warranty activities including warranty analysis, tracking, reporting, problem solving, and cost recovery.

Improved warranty system efficiency 92% over six-month period leading to increased customer satisfaction and reduced warranty issues.

Saved $500k warranty costs internally by developing a standardized warranty recovery process over three years.

Received recognition by DaimlerChrysler as the benchmark of total warranty systems and presented Lear’s Warranty analysis and process to Suppliers at the 2005 Warranty Roll-Out.

Reduced overall customer warranty costs by 60% by developing a cross-functional process using 7-Step methodology over a three-year period.

Quality Manager of Romulus Seating Plant 1 2000 – 2001

Managed six salary and nine hourly Quality staff. Responsible for total quality activities of manufacturing facility providing Just-In-Time seating systems for Ram and Dakota trucks.

Created internal customer expectation awareness and inspection process and used customer plant liaisons to reduce nonconformities to 25 PPM out of 250k seats per year.

Developed Launch Readiness Process, Quality Improvement Plan, Quality Alert System, and standardized Supplier Correction Action Process and maintained high customer satisfaction during vehicle launch.

Plant earned the DaimlerChrysler Gold Award for supplier quality excellence.

Greg Masel

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BORG WARNER AUTOMOTIVE, (Acquired Holley Automotive 1996), Warren, MI 1976 - 2000 Tier 1 Supplier of Engine and Transmission systems and components with $3.1 billion sales

Quality Manager 2001 – 2004

Managed quality staff of five including QS-9000, Calibration, APQP, prototype and Engineering Inspectors. Responsible for total quality activities for the Air/Fluid Systems Division of BWA.

Developed and implemented quality strategy for the consolidation of documentation and processes of five international facilities over one year in preparation for TS-16949 standards.

Improved prototype inspection accuracy by selecting and purchasing state-of -the-art technology leading to improved product turnaround and new business development.

Quality Systems Supervisor 1996 – 1998

Managed staff of five. Responsible for QS-9000 project management implementation activities for Advanced Technology Center, engineering release process, and prototype inspection lab.

Achieved QS-9000 registration within one year of project startup by directing cross-functional team and standardizing documentation.

Developed materials and trained 200 employees for QS-9000 process standards in six-month period.

Quality Planning Analyst 1994 – 1996

Responsible for system support and training new product development activities for all divisional locations.

Engineering Release Supervisor 1984 – 1994

Responsible for managing engineering change and documentation release process.

Manufacturing Systems Analyst 1982 – 1984

Responsible for implementing standardized processes including Manufacturing Resource Planning system within manufacturing engineering organization.

Manufacturing Control Analyst 1979 – 1982

Support manufacturing engineering with process FMEA and Routing Sheets.

Bill of Material Coordinator 1976 – 1979

Implemented computerized Item Master and product structure system.

EDUCATION

B.A, Political Science, Oakland University, Rochester, MI 1976

Central Michigan University, Troy, MI MS Administration (27 credits) 1989 – 1991

Dale Carnegie Graduate 2003

Certified Lead Assessor, QS-9000, British Systems Institute 1994

MEMBERSHIPS

Catholic Vantage Federal Credit Union, Board of Directors 2003 – Present

AIAG, Past Alternate representing BorgWarner Automotive 1998

American Society of Quality 1996 - 2004

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