Manager Training

Profile Summary

A principle executive ‘Point of Contact’ for Business Operations, determining a business unit’s mission; capability to formulate and implement initiatives & strategic advice for achieving corporate goals

Strategy Architect credited with implementation of Training & Development initiatives to capitalize on growth opportunities; proficient in identifying training needs across different levels & analyzing existing level of competencies

Innovative Manager with success in building relationships with upper-level decision makers, seizing control of critical problem areas & delivering customer commitments

Unique blend of visionary leadership with expertise to lead cost estimation, control and analysis functions; administering profit and loss responsibility for operations in excess of $20 million in sales

Leveraged capability of recruiting, motivating and leading talented professionals; expertise in building large teams that well exceed corporate expectations

Gained extensive international exposure & enhanced skills in driving winning strategies to build and scale up business

Education

Bachelor’s Degree in Science from Karachi University, Pakistan in 1990

Production Management from University of Greenwich, UK in 1992

Area of Excellence

Business & Operational Excellence

Strategic Planning & Execution

Training & Development

Team Management & Leadership

Budgetary & Cost Control

ROI Accountability

Profit Centre Operations

Supply Chain Management

Cross-functional Coordination

Career Timeline

Work Experience

Since Mar’14 to Present with The Wendy’s Company, Houston, Texas as Area Operations Manager (3 years & 9 months)

Jan 2009 – Feb 2014 with Sonic Drive-In, Sugar Land, Texas as follows;

Growth Path:

Jan 2009 – Feb 2011 as District Manager ( 2 years & 2 months )

Mar 2011 – Feb 2015 as Director of Operations ( 3 years )

Jan 2005 – Dec 2008 with Whataburger, Waco, Texas as General Manager (4 years )

Key Result Areas:

Evaluating and reviewing company’s integrated operations, business practices, updating, streamlining opportunities, and eliminating non-value added activities

Administering the entire gamut of business planning, driving strategic initiatives and financial planning & analysis

Establishing processes & SOPs and deploying various methodologies & recommending modern practices to save execution time and realize operational efficiencies

Conceiving and implementing the short/long-term business plans/strategies for business optimization

Liaising with top management for evolving strategic vision, driving change, infusing new ideas and taking product business performance and productivity to the next level

Establishing excellence in developing & streamlining systems to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters

Building professional relationships with external and internal partners to enhance functional capability and ensure alignment of objectives and metrics

Significant Accomplishments:

At The Wendy’s Company ( 3 years & 9 months )

Managed the end-to-end operations of restaurant including 300 employees in 18 locations with daily sales of USD 5,500/day while implementing food safety, food process controls and employee health/sanitation compliances

Ramped up store sales and profits by 7.5% by implementing national and local marketing programs

Visited stores and identified the areas of improvement; formulated strategies to improve the same

Slashed food cost from 31% to 28% by implementing inventory count on every shift

Adopted effective measures and increased mystery shop scores from 78% to 93%

Increased the cleanliness percentage from 62 to 86; ensured that all shifts were following the cleaning charts making the GMs responsible for daily checks

Engaged in new builds per Image Activation Program introduced by corporate

Collaborated with General Contractors & City to comply with codes & other regulatory authorities

At Sonic Drive-In

Director of Operations ( 3 years )

Implemented Excellence Training and Coaching Program for three tiers of managers

Developed a New Hire Orientation Program and Rewards Program

Delivered Corporate Leadership Training Programs to Managers and Staff

Reduced employee turnover from 160% to 130% by following up with new hires on a weekly basis; provided career path growth & assisted in overcoming bottlenecks during training

Slashed labor cost from 22% to 19% by proper utilization of scheduling tools & forecasting methods

At Sonic Drive-In

District Manager ( 2 years & 2 months )

Made sure that the managers & crew were fully trained on various work stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.

Monitored multiple drive-in cost control procedures for food, labor, paper and inventory. Took immediate corrective action when necessary. - Monitored performance of vendors. Took immediate corrective action when necessary.

Audited drive-in employment-related records and payroll records. - Reinforced the importance of placing guest needs first to drive-in management on a consistent basis. - Responded to escalated guest requests and complaints courteously.

Recruited, interviewed and hired management team members to achieve proper staffing levels. - Approves compensation levels of drive-in employees and managers within company guidelines. - Prepared all necessary operational reports for multiple drive-ins. Developed appropriate action plans to resolve unfavorable financial and/or sales trends. -

At Whataburger Dec 2005 to Dec 2008 ( 4 years )

Imparted training to Managers and Team Members on Employee Motivation

Reviewed store financials, change procurement and labor rations to drive store profitability

Introduced Performance Improvement Plan (PIP) Program and trained Managers on Corrective Action Planning

Assisted Shift Managers in organizing events at local store level; invited the customers & their families for a Meet & Greet with the Texans Cheer Leaders

Received award for breaking the sales record ($46,000/Week) for unit 454 in Waco, TX

Previous Experience

with Nexus Intl., Sugar Land, Texas as Sourcing Manager ( 8 Years )

Jan 1997 to 2004

Certifications

Serve Safe Certification

Sonic University SMS Certification

Training & Workshop

Whataburger Human Resources Workshop Training Course

Human Resources Workshop with Keeping Millennials in Mind

IT Skills

MS Office: Word, Excel, PowerPoint

MS Outlook

Internet Applications

Personal Details

Languages Known: English, Urdu, Hindi, Basic German

Address: 4622, Auburn Brook Lane, Sugar Land, Texas – 77479

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