Sonali Gopalakrishna
****-***, ********* ****** ****, Toronto – M4X1G5
647-***-**** ac69uz@r.postjobfree.com
LinkedIn - https://www.linkedin.com/in/sonali-kumbashi-gopalakrishna-32195a30/
Summary
IT professional with 6 years of experience as business analyst, functional analyst, applications analyst / product analyst. Majorly involved in business analysis activities like gathering business requirements, documenting requirements, functional testing, leading UAT sessions & project management. Considerable exposure in product management activities.
Career Highlights
Business Analyst, Applications Analyst, Senior Functional Analyst
Requirement Gathering: Experience in gathering business requirements using various techniques
Direct client interaction including CXO level requirement stakeholders
Experience in handling functional and non-functional requirements
Requirements Documentation: Experience in documenting requirements
Experience in designing products from Concept to Go Live
Testing: Experience in functional testing, preparing / reviewing test cases
Experience in Agile, Iterative & waterfall methodologies
Experience in Business/Systems Analysis and Requirements Management
Experience in reengineer processes, SDLC methodologies
Experience with financial systems
Experience in providing support to post-production implementation activities
Experience in working with CRM product (Customer Relationship Management)
Experience in presales activities – Providing functional walkthrough of the product, supporting POC development, preparing feature decks for presales activities
Education Details
Master of Business Administration: July 2009 – July 2011 (Full-Time), graduated from Visvesvaraya Technological University, Bangalore, India
Bachelor of Computer Engineering: July 2004 – July 2008 (Full-Time), graduated from Visvesvaraya Technological University, Bangalore, India
employment Details
1.Applications Analyst, “Herbalife International India Pvt Ltd” India July 2017 – Sept 2018
Project 1: Application (Contact Management) was designed and developed to enable the herbalife Contact Center agents to respond better to herbalife distributors/customers worldwide. This application is mainly used by the herbalife call center agents to access distributor’s information, create and manage queries and to produce reports in real-time.
Project 2: Application (Intelligent Channel) was designed and developed to enable the distributors/customers to create and manage Inquiries without depending on the call center agents. This application helps users in tracking their queries directly.
Responsibilities:
oApplication requirements gathering, analysis & documenting BRD / FRD / SRS
oWorked closely with Product Managers, Business Heads, Call Center agents for requirements
oActive participation in feature prioritization & product backlog management
oWorked as product owner / manager
oExperience in designing wireframes / screen mockups
oIdentify potential issues to mitigate problems
oWork with programming team to identify the root cause for issues / troubleshooting issues & suggesting temporary work-around
oGood understanding of Systems Development Life-Cycle
oSupported quality assurance by identifying test scenarios, reviewing test cases and functional testing.
oAttending sprint planning, daily scrum, retrospective meetings
oProvide support for post-production implementation
oCommunicating project status updates to stakeholders
oWriting basic SQL queries
oConducting training sessions to engineering team
oInterviewing & Mentoring junior business analysts
2.Business Analyst, “Mindpool Technologies Pvt. Ltd”, India June 2014 – July 2017
oSame as above as I was working for “Herbalife International India Pvt Ltd” (Client’s place) while I was employed with Mindpool Technologies Pvt Ltd
3.Senior Functional Analyst, “Metricstream lnfotech (lndia) Pvt. Ltd”, India Nov 2012 – June 2014
Responsibilities:
oRequirement gathering, analysis & documentation (SRS & User stories)
oSupport POC demo of the core product
oConduct design and test reviews with the project teams
oEstablish and maintain communication with business functions
oTrain, coach, and mentor project team members on domain / functionality
oUser participants to improve the quality and completeness of requirements specifications
oProvide project requirements to project manager to develop project estimates and schedules.
oProvide assistance with end-user testing, including User Acceptance Testing.
oWork with application cross functional teams to ensure rapid and effective transition to support mode at the end of a project
oProvide project management on small projects and supporting oversight on large projects
oElaborate system functionality & behavior to sales/Business development teams
oSupport BD team in response to RFP's and creation of business collaterals
4.Associate Business Analyst, “Noesys Software Pvt Ltd”, India July 2012 – Nov 2012
Project Details: Our team took up the responsibility of a adding a new module to client’s existing insurance agent’s portal. This module allows insurance field associates / agents to search different providers (companies) & their associated products. The project was following Agile - Scrum methodology.
Responsibilities:
oRequirement gathering, analysis & documentation (SRS & User stories)
oFunctional testing
oChange request management
oProviding walkthrough of the requirements to project team
Skill Summary
Requirements Management:
oRequirements gathering
oRequirements analysis
oIdentify and define business requirements
oRequirements documentation - SRS, FRD & User stories
oChange (CR) Management
oGap, Impact analysis
oRTM management
User Interface (UI) design & Process flow diagrams:
oWireframes
oProcess Flow Diagrams, swim lane diagrams
Requirements Gathering Techniques:
oBrainstorming
oInterview
oQuestionnaire
Testing:
oFunctional Testing
oTest Case documentation & review
oLeading ‘User Acceptance Testing’
Development Methodologies
oAgile (Scrum)
oWaterfall
oIterative
Product Management:
oProduct roadmap analysis
oFeature Prioritization
Tools:
oBA Tools: MS Office – Word, Excel, Power point, Visio
oBugs Tracking Tools: HPQC
oWriting basic SQL queries
oJira, Confluence
Leadership Skills:
oLeading release planning sessions
oMentoring junior Business Analysts
oDomain training to project team