Bharati Malempati

848-***-****

Email: ac69qj@r.postjobfree.com

PROFESSIONAL SUMMARY:

* ***** ** ******** *********** Experience with strong Object-Oriented Analysis, designing and programming technical skills including 4 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.

Familiar with Agile software development methodology and Scrum software development process.

Experience in SFDC Development in implementing OOTB Capabilities, Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.

Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.

Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Approval Process, Page Layouts.

Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.

Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.

Expertise in Functional and Service Cloud Console.

Experience in Force.com sites development using Visualforce, jQuery, custom labels, AJAX toolkit and CSS.

Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating Tables, Views and writing DDL, DML SQL queries.

Extensive Experience working in implementation of Case Management in Service Cloud Console.

Hands on experience in Salesforce lightning Design System (SLDS).

Working experience in implementing Live Agent Chat, Snap ins and Omni Channel.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities

Well versed in cloud computing and on- premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications

Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.

Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.

Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.

Worked on Salesforce support, Security, Network and Infrastructure teams to resolve critical issues.

Hands-on experience in SFDC administrative tasks like creating Profiles, permission sets, Roles, OWD, Sharing rules, Users, Page Layouts, Workflows, Approvals, Reports and Dashboards.

Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.

Have good experience on building Communities.

Experience building Lightning Components and Process Builder.

Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.

Worked in implementing salesforce security SSO and SAML to enable login to multiple applications simultaneously.

Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.

Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.

Experience in doing the code deployment using change Set, ANT script and Jenkin.

Exploring App exchange applications like DocuSign, Cogno Composer and integrating them with Salesforce.

Proficient in working with JIRA and confluence.

A quick learner to new concepts, Applications and implement them in the project successfully.

EDUCATION:

Bachelor of Engineering from Gandhi Institute of Technology and Management, India, 2012.

MS in Applied Computer Science from Northwest Missouri State University, USA, 2014.

CERTIFICATIONS:

Salesforce.com Certified Platform Developer I (PD1) - 18717729

Salesforce.com Certified Administrator (ADM 201) - 17049507

TECHNICAL SKILLS:

Salesforce Technologies

Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visual force Pages, Visual force Component and Controllers, Salesforce1, Salesforce Communities, Salesforce Lightning Design System, Lightning components, External Objects, Chatter, Live Agent Chat, Omni Channel

Force.com Tools

Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Lightning Connect, Force.com Excel Connector and AJAX Toolkit

Integration Tools

Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports

Languages

Apex, C, Java

Web Technologies

HTML, XHTML, CSS, XML, Java Script, PHP

Platforms

UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003 / 2008

Office Tools

Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors

Eclipse, My Eclipse and Force.com Eclipse IDE

Database

SQL Server, Oracle and MYSQL

PROFESSIONAL EXPERIENCE:

Client: Dell Technologies, Round Rock, TX Sep 2018 - Till date

Role: Salesforce Consultant

Responsibilities:

Configure, implement and support of Salesforce Service Cloud CRM based on Apex Language and leveraging Force.com Platform, SAAS (Software as a Service) application running in Cloud Computing Environment.

Design, styling in lightning component and building custom lightning component using LDS.

Configuring Omnichannel and routing the cases to appropriate queues based on service tags and region.

Work with cloud technology and on-premise infrastructure integration for Salesforce.com.

Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application.

Assist in identifying, troubleshooting, and resolving defects encountered during various stages of testing and production, including during the deployment and implementation of the code in production environments.

Environment: Saleforce.com, Service cloud, Force.com platform, Visual Force Pages, Controllers, Custom Objects, Case Management, Live Agent, Lightning Components, Process Builder, Reports.

Client: Exos Inc, Parsippany, NJ Mar 2018 - Aug 2018

Role: Senior Salesforce Consultant/ Quality Analyst

Responsibilities:

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

Implemented Security access to the user profiles by creating Object level security, field level security and record level security.

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Analyzed the Business Requirements and Functional Specification documents and created Test Strategy and Test Plan

Worked with Email to Case set up and routing the cases to appropriate queues.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Saleforce.com, Service cloud, Force.com platform, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports.

Client: Commonwealth of Massachusetts, Boston, MA Jul 2017- Feb 2018

Role: Senior Salesforce Consultant and QA Analyst

Responsibilities:

Design and Implement the key technical components of the solution.

Evaluation of Business Requirements and recommend sound solution between declarative vs custom development approach.

Involve in Project life cycle to avoid early issues in designing and to reduce overall project technical risk by implementing best practices.

Develop custom solutions on the force.com platform including Apex, Visual Force, SOQL, Lightning, Communities and application integration patterns.

Involve in developing application design, Configuration and Testing.

Work on enhancements to the application based on user requirements.

Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control.

Code deployments on various environments. Development, UAT and Production.

Environment: Apex Language, Visual Force, Web Services, Communities, Workflow & Approvals, Reports, Dashboards, Custom Objects, Email Services, ServiceNow, HTML, Eclipse IDE Plug-in

Client: 8x8 Inc, San Jose, CA Oct 2016 – Jun 2017

Role: Salesforce Service Cloud Consultant

Responsibilities:

Experience with Service Cloud including Service Console, Case Feed, Knowledge Base and Entitlements.

Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.

Experience in integration of Salesforce.com with external applications using SOAP API.

Implemented Custom metadata and Custom settings for mapping of fields from External to Internal fields based on field dependencies and picklists.

Experience in working with Live Agent API and Omni Channel.

Worked in developing various lightning components, events and lightning applications.

Worked with Email to Case set up and routing the cases to appropriate queues.

Worked on Salesforce Communities on templates koa, naplili.

Experience in deployment and production issues/defects.

Environment: Apex Language, Service Cloud, Lightning Components, Visual Force (Pages, Component & Controllers), LiveAgent API, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, HTML, Eclipse IDE Plug-in

Client: Aramark Corporation, Philadelphia, PA (Contractor) Jun 2016 – Sep 2016

Role: Salesforce Consultant

Responsibilities:

Responsible for build out of new objects and elements of the newly integrated salesforce application.

Worked as an individual to design and develop the application to create objects and standard data tools around sets of information for the risk management insurance team.

Working with Translation Workbench for language translation for user interface of end users like Chinese, Korean etc.

Created Lightning Component Tabs and Visualforce Tabs.

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Dashboards, Custom Objects, Angular JS, Custom Tabs, Email Services, HTML, Eclipse IDE Plug-in

Client: Allegis Group, Inc., Baltimore, MD (Contractor) Oct 2015 – May 2016

Role: Salesforce Developer / Administrator / Quality Analyst

Responsibilities:

Worked with the Functional Analysts in tailoring solutions that meets business needs using an agile/iterative development process.

Implemented solutions through a combination of Salesforce configuration and custom development on the Force.com platform.

Perform advanced salesforce administration (Sandboxes management, Salesforce release and patches, User management, workflow and approval rules, Permission Sets etc.)

Created trigger to send outbound messages to TIBCO environment on Attachment Object.

Created Visualforce Pages for Custom Login and Configuration of Communities.

Created the Apex classes that implements the REST web services and makes call outs to the external system.

Reviewed the generated test cases with Business Analysts and other team members to verify completeness of testing effort.

Worked on data migration of objects like Account, contact, lead, attachments and custom objects from source SFDC to Target SFDC, used data loader and file exporter tools.

Part of migration from Oracle Siebel CRM to Salesforce.

Environment: Visual Force (Pages, Component & Controllers), Workflow & Approvals, Email Services, HTML, JIRA, Data Loader, Workbench, Web Services, SOAP, Workflow & Approvals, Process Builder, Web Services,

Client: Intel Corporation, Hillsboro, OR (Contractor) Jun 2015 – Sep 2015

Role: Salesforce Developer /Administrator

Responsibilities:

Worked closely with business partners to understand and enhance Sales Force Community module to support various community needs of the business units.

Created the Case creation page and Clone functionality of the case for certain fields in Communities giving proper access to certain users.

Designed and deployed Custom tabs, validation rules, and workflow rules to automate business logic and defined related tasks, time-triggered tasks, email alerts and field updates to implement the business logic.

Created workflow rules and defined related tasks, email alerts, and field updates.

Worked on Case Management in providing right access to the Customers to post their issues.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Environment: Salesforce.com platform, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Email Services, HTML, Java Script, Web Services, Rally, Eclipse IDE Plug-in

Client: Tata Consultancy Services Limited, India Jun 2012 – Jul 2013

Role: Associate System Engineer

Responsibilities:

Involved in analysis, design and development of e-bill payment system as well as account transfer system and developed specifications that include Use Cases, Class Diagrams, and Sequence Diagrams.

Involved in designing the user interfaces using JSP.

Developed UI with JavaScript for more interactive web pages.

Implemented Business processes such as User Authentication, Account Transfer using Session EJB.

Designed and developed Controller Servlet, which will route request to Application Controller.

Development of hibernate objects for data fetching for batch and front-end processing.

Client-side validations and server-side validations are done according to the business needs. Written test cases and done Unit testing and written executing Junit tests.

Environment: Java 1.6, Struts-Spring-Hibernate integration framework, HTML, Oracle 10g, SQL, PL/SQL, XML, XSLT, Web logic, Eclipse, Ajax, JQuery, Clear Case, Clear Quest, JUnit.

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