Customer Service Representative
Resume:
Joyce A. Smith
Fayetteville, North Carolina 28311
Joyakabrownsugar@gmail
Work Experience
Cape Fear Orthopedics
Patient Representative
3/2017-06/2018
• Interview patients or their representatives to identify problems relating to care.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
• Analyze patients' abilities to pay to determine charges on a sliding scale.
Tarheel Supply
Receptionist and Information Clerk
04/2016-09/2016
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Receive payment and record receipts for services.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• File and maintain records.
Sykes
Customer Service Representative
09/2014-04/2016
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Lil' Thrift Shop
Assistant Manager
11/20007-01/2013
• Assist customers by providing information and resolving their complaints.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period and reconcile this with total sales.
• Keep periodic balance sheets of amounts and numbers of transactions.
Jackson Hewitt
Tax Preparer
01/2007-4/2015
• Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
• Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
• Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Wal-Mart
Cashier
03/2002-06/2007
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Answer customers' questions, and provide information on procedures or policies.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Big Lot's
Cashier
10/2000-04/2002
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Education
Fayetteville Technical Community College
Medical Office Administration
Office Administration
3.0 GPA
Fayetteville, NC
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