NICK WILLIAMS

**** ******* ******, *********, ** 06614 (H) 203-***-**** (C)518-***-****

ac69em@r.postjobfree.com

Technical Support Specialist with diverse experience ranging from network, hardware, software, and server support. Excellent communication skills and ability to interact effectively with external and internal customers/clients.

EXPERIENCE

02/05/2018 to Present

OMNICOM (Unisys)

STAMFORD, CT

Help with new computer deployment, which includes imaging, then setting up the user’s device at their desk. Primary implementations include dual monitors, a docking station as well as wireless keyboard and mouse. Making sure that all applications, support apps, and security apps, keep the workstations on line, and complying with all the security policies required by the OmniCom Group. Follow all group policies for security, and application and installations. Setup printer support, and cell phone setup, as well as support wireless access.

07/2017 – 11/2017

SYNCHRONY FINANCIAL (kFORCE FOR COMPUCOM) L2 MOBILE GROUP

STAMFORD, CT

Provided high-level support and customer service for over 14,000 employees via phone.

User and device registration for iPhones and iPads.

Internal application installation of AirWatch.

Work with At&t and Verizon to transfer cell phone numbers, transfer providers, and plans as required by end user.

Upgrade of iOS and Android as required for system specifications

05/2016 – 11/2016

ITS YALE DESKTOP/HELPDESK SUPPORT SPECIALIST, yale university

new haven, ct

Resolved issues with Microsoft, IBM updates, and MAC products.

Configured Outlook from 2010 to O365.

Supported all platforms from incoming students to alumni as well as HIPPA compliance.

Performed installation on all needed applications via Bomgar Software.

Assisted users’ setup access to multiple SharePoint created for specific courses and individuals.

Created group mailing lists for O365.

Checked serial numbers to match specific computer systems for replacement or repair status via manufacturer’s warranty.

Usage of Active Directory and VPN software.

Supported Ebill and Epay for parents paying for student tuition.

Managed and registered DUO applications on cellphone, tablet, or laptop.

11/2015 – 03/2016

IN HOUSE HELP DESK SPECIALIST, connect computer

fairfield, ct

Resolved computer hardware and software issues.

Maintained computer inventory of multiple networks via ConnectWise and MyGlue.

Assisted in moving hardware to different office locations.

Assisted end users on iOS (Apple) and Android devices for wireless and email connectivity

SAP Implemented Office 365 and assigned user activation via purchased from Microsoft

Utilized ZENworks in Citrix.

EXPERIENCE (CONTINUED)

04/2015 – 10/2015

IT FIELD SUPPORT, ENTEGRIS

DANBURY, CT

Cloned computer systems and installed bit locker encryptions.

Assisted with wireless devices, IE Apple PowerBook, iOS iPhones, and Android devices for email and Wi-Fi connectivity, inclusive of iPads, and Microsoft Touchpad Notebooks (Dell).

Usage of Active Directory to stage, unlock, or change computers and user’s passwords.

Daily troubleshooting and software installations for all users.

Scheduled users to bring in the units for upgrades to new systems or resolve primary issues.

Maintained and closed trouble tickets in a timely manner.

Configured Microsoft Outlook from 2007 to O365 versions.

10/2011 – 02/2015

HELPDESK IT FIELD SUPPORT SPECIALIST, mckesson

Responsible for providing hands on hardware and software support for over 400 end users at 40 medical locations.

Utilized the Footprint ticketing system for tracking purposes.

Supported Active Directory, DNS, DHC

Supported Active Directory, DNS, DHCP, and TCP-IP

Provided support for Microsoft Windows XP, 7, and 8 as well as Office 7, 10 and some light 2013 Conducted remote support when possible

Supported multiple mobile platforms such as iOS (iPhones), Androids, Wi-Fi connectivity on access points permitted.

Also, connected all laptops, and printers to Wi-Fi devices for network connectivity.

Troubleshot Outlook Exchange email issues.

Implemented and troubleshot wired & wireless networks (LAN/WAN)

Installed CAT 5e/6, To patch panel and wall outlets

Installed HP and Cisco switches, designed LAN/WAN stability and installed new workstations

Inventory forty doctors’ offices, added all computers, printers, scanners, and MFD devices to active Excel spreadsheet, this allowed us to track type, OS and age for warranty purposes

Installed computer hardware: graphics card, ram, hard drive, network cards.

EXPERIENCE (CONTINUED)

1989 – 2011

IT HARDWARE/SOFTWARE SUPPORT SPECIALIST, Computer supportassociates, ballston spa, ny

Business owner and operator of Computer Support Associates. Employed 11 people at its peak and occupied four vehicles. Designed and implemented the first Ian/Wan School with internet access in Upstate, NY area. I worked closely with BOCES throughout New York, as well as IBM locations in New York, Massachusetts, and Connecticut.

Responsible for providing hands on hardware/software, networking, and server support for over 80 clients.

Supported activities ranged from day to day break fix activities to short term project work.

Set-up Wi-Fi access points, and devices applicable to attach to them.

Conducted multiple ADHOC projects for IBM.

Designed and implemented infrastructure, such as wiring closets and server rooms.

Designed and implemented exchange servers and backup devices.

Inventory of FileMaker Pro and servers (for tracking, age, OS, memory, and hard drive configurations) for all office systems located in the field on our embedded sites.

EDUCATION

1971

FORT PLAIN CENTRAL SCHOOL DISTRICT (HIGH SCHOOL DIPLOMA)

1980

COMPUTER PROGRAMMING, FULTON MONTGOMERY COMMUNITY COLLEGE

SKILLS

Configure and setup LAN/WAN

Windows 10, 8, 7, XP

MS Office 2016, 2013, 2010, 2007

Office 365

Build Desktop from image or from scratch

MAC OSX

Windows Server 2000-2008

Troubleshoot hardware, mobile device (Apple or Android), printer, fax, and software

Citrix and SAP

CERTIFICATIONS

Certifications for Novel Netware 2, 2.2, 3x-6, Cisco Router Certification, and Windows 4 Server.

Nick Williams

1288 Success Avenue, Stratford, CT 06614

ac69em@r.postjobfree.com

Phone 203-***-**** Cell 518-***-****

References:

Bob Haig, Supervisor Tech Lead Yale University

203-***-**** ac69em@r.postjobfree.com

Thomas Minior, Supervisor Tech Lead Yale University

646-***-**** ac69em@r.postjobfree.com

Cathy Shults, Computer Coordinator CCSD

518-***-**** ac69em@r.postjobfree.com

Wendy Warren Bowman, Computer Coordinator BPCSD

518-***-**** ac69em@r.postjobfree.com

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