John C. Gladman, II

**** ******* ***** ***** ****, North Carolina 27045 336-***-****

ac69cn@r.postjobfree.com

QUALIFICATIONS SUMMARY

Dedicated,focused, client-oriented Human Services profession with over 19 years experience administering social services programs to benefit and uplift diverse populations including homeless, single mothers, veterans, families and at-risk youth. Well versed and connected to the Winston-Salem community. Proven ability to manage staff and advise and direct volunteers. Ability to work well under pressure and remain focused during constant interruptions. Self-motivated and self-directed with excellent communication skills and the ability to effectively work with diverse populations while remaining sensitive to organizational needs and respecting the stakeholders. Superior professionalism and a positive attitude. Highly trustworthy, ethical, reliable and discreet. Capabilities include:

Ability to build relationships with community entities fostering lasting partnerships.

Experienced in representing an organization through various committees, influencing policy, advocating for social programs and informing community organization about the social services needs in the Winston-Salem community

Program development and evaluation

Experienced in acting as a liaison between organizations and individuals are interested in volunteering

Demonstrated ability to gather data, compile information, and prepare reports in an accurate, complete and timely manner

Ability to supervise, prioritize, motivate, monitor, and evaluate the work of employees PROFESSIONAL EXPERIENCE

Assistant Director of Social Services – Forsyth, Yadkin and Davie Counties 2000-2015 Salvation Army, Winston-Salem, NC

Responsible for supervising all facets of Social Services Department, which included supervising and managing a 84 bed facility, 7 monitors 3 case managers. The day to day of this function was time consuming and stressful ensuring all programs met needs of those who needed assistance in efficient and cost-effective manner. Including HUD Supportive Housing Program, Community Breakfast and Bethesda Feeding, Christmas Services, Emergency Financial Assistance, Crisis Intervention Program, Low-Income Energy Assistance Program, Rental Assistance and Shelter Plus Care Program. Supervised, trained / cross-trained and mentored staff; recruited and trained volunteers and interns. Focused on high quality service and funding source compliance. Identified and maintained strategic relationships; facilitated cooperation with partner agencies and maintained working knowledge of their policies. Collaborated with City Housing Development staff regarding HUD grants; provided comprehensive annual reports to HUD to support and continue programs. Community liaison in representing organization through various committees (Council on Services to the Homeless, Shelter Providers, Emergency Assistance Network, Advocacy Committee, Ten Year Plan and United Way). Accomplishments

Orchestrated the smooth operation of an often unstaffed and overburdened social services entity while ensuring all programs met needs of those who needed assistance in efficient and cost-effective manner

Designed workflow for all programs and improved the process of intake by 35%

Developed rules and guidelines for shelter residents and staff and improved compliance by 45%

Administered a $3 Million, Shelter and Food budget, consisting adhering to constraints without accumulating a deficit

Coordinating efforts that linked over 400 individuals to permanent and stable housing

Successfully recruited volunteers communicated with donors to administer food boxes to the community, exceeding the collection goals.

Played a pivotal role in the Continuum of Care and system change. As the funding declined for homeless programs, I developed ways to maintain quality service to the homeless community despite the dwindling funding stream

Generated thousands of dollars as part of a grant writing team member

Chair committees (HPRP) Supportive services to veterans and families (SSVF) Transitional Housing and through effective collaboration, positivity impacted the quality of service to displaced and at risk populations

Improved the process for garnering assistance with energy and rental assistance. The improved processes allowed the organization to service more clients, decreasing the wait time for assistance.

Performed public speaking during special functions and events with additional public speaking and boosted awareness of the Salvation Army Social Services programs

Positivity represented the organization at community activities to enhance the organization's community profile

Operations Manager – The Salvation Army Boys Club 1998- 2000 Salvation Army, Winston-Salem, NC

Focused on positive programs for children; initiated cooperative relationships with schools and parents to improve behavior and performance of participants. Implemented and evaluated programs; supervised and trained staff in work procedures, compliance with local, State and Federal rules and regulations. Developed and implemented parent and community orientations. Achievements

Developed and integrated successful programs for community volunteers to work with and mentor children.

Monitored educational performance of children and noted children had ability but lacked support.

Researched schools and communicated with principals and counselors explaining this club goal.

Hired assistant for Education Director in monitoring members’ progress; assigned full-time staff individual schools to make weekly visits while communicating issues and concerns to parents.

Opened communication and forged relationships with club members’ schools showing teachers and parents that they had our support. Strong demonstration to children that education is important.

Fiduciary accountability – identified savings by breaking grant money down quarterly allowing certain amounts in each grant for summer expenses or reallocation month; maximized available resources.

Streamlined staffing patterns through monitoring and researching data while identifying strengths of each staff member.

Contract with City / County allocates 9% of all monies spent on direct service, and organization had to cover costs. Monitored shelter residents, assessed tone of shelter and concluded how many monitors were needed to ensure safe environment – some staff costs were not grant-funded. Case Manager 1995 -1998

Salvation Army, Winston-Salem, NC

Developed HUD-funded programs; mentored students. Screened and interviewed clients for financial assistance.

Achievements

Reintegrated 90% of caseload into housing by designing effective case plans unique to each client.

Successfully linked them to appropriate community resources.

Decreased the wait time for client services

EDUCATION

B.A. Degree in Social Work – Concentration: Social Welfare Winston-Salem State University ~ Winston-Salem, NC Leadership Winston-Salem Graduate

Southeast Center for Organizational Leadership Graduate Zocklein and Associates – Grant Writing

PROFESSIONAL AFFILIATIONS

Continuum of Care, Former Chairman

Neighbors for Better Neighborhoods, Board Member, Personnel Committee Chair Homeless Management Information Systems, Former Chair Homeless Council, Former Chair

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